Customer Service Professional
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I have the ability to work independently or as a team to meet project deadlines. Handled customers by identifying need, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
ROGERS COMMUNICATIONS PARTNERSHIP – TORONTO, ON 2008 to Present
Credit Collections Consultant
Identify and analyze customer files and amounts past due.
Contact both residential and commercial customers who have not met payment arrangements and receive telephone calls from these customers.
Made collection calls using an auto-dialer. Diagnose problems, propose solutions and negotiate payment arrangements in accordance with Rogers/Fido policies.
Update accounts, provide confirmations and follow up as necessary in accordance with the law.
Collect overdue balances. Meet established productivity objectives.
Worked as a Super Agent. Utilized for special assignments and projects with chosen customers.
Multi-tasked with various jobs. Worked a series of up to 8 different queues.
TOUCAN COMMUNICATIONS – MARKHAM, ON 2010 to 2012
Remote Home Agent
Placed Orders for customers of Pizza Pizza and Pizza 73.
Update customer records in the billing system.
Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
Described product to customers and accurately explained details and care of merchandise.
SITEL/ CLIENTLOGIC – ETOBICOKE, ON 2004 to 2008
Technical Support Professional/ Customer Service
Answered inbound calls, provided E-mail support and Data Entry of support reference into web based knowledge centre; while meeting the Client and Call Center need.
Technically provided support for all range of Windows Operating Systems, Blackberry, Sidekick, Windows Mobile Pocket PC and Smart Phones of T-Mobile, HTC as well as all major wireless providers.
Processed new accounts, for subscriptions of XM Satellite Radio.
Also handling collections and Save-The-Sale Retention calls. Billing support dealing with A/R & A/P for one-time-credit card payments.
TORONTO COMMUNITY HOUSING CORPORATION – TORONTO, ON 2004 to 2008
Program Leader/ supervisor
Developed, planned, and implemented a variety of social, educational and recreational activities which meet community needs.
Evaluated as well promoted programs and activities for recreation centers and sites. Organized social events.
Supervised and provided support for on site recreational staff.
Evaluated as well promoted programs and activities for recreation centers and sites.
Organized social events.
CAREER BLAZERS INSTITUTE – SCARBOROUGH, ON
BUSINESS ADMINISTRATION ASSISTANT TRAINING, 2005
Professional Microsoft Office training Certificate
Courses include Keyboarding, Business Mathematics and Report Writing
MARIAN ACADEMY SECONDARY SCHOOL – REXDALE, ON
OSSD - MAJOR IN BUSINESS, 2002
High school diploma
Recognition of excellence in all Business Studies.