Business & Adminstrative Support
Business Administration Diploma
CDI College, Mississauga
Graduate: June 2013
Minor: Finance and Accounting
Related Course work: Microsoft Office Suite, Bookkeeping and Financial Accounting, Computerized Accounting with Simply Accounting, Business Writing, Business Essentials, Business Law, Economics, Marketing, e-Business, Human Resources, Finance, and Project Management.
Ontario Secondary School Diploma
Graduate: June 2002
Marian Academy Catholic Secondary School, Rexdale
Business Studies Certificate: Recognition of excellence in all Business Studies.
SKILLS & ABILITIES
Administrative & Leadership
Exudes professionalism and highest level of customer service to ensure client satisfaction
Effectively communicate and able to adapt communication to meet the needs of all clientele
Comfortable working in a team or independent environment
Exceptional organizational skills including time management and prioritizing
Strong administrative skills with proficiency in MS Office Suite
Self-motivated, seasoned leader constantly exceeding expectations
Business Owner/ CEO
Shellkel Services Inc.
2017 to Present
We are a Virtual Business Solutions corporation. We offer Virtual solutions opportunities.
Provide services for Social Media Management, Virtual Assistance, Virtual Administration, Customer Services, Answering Services, Data Entry, and much more.
Property Manager/ Administrator
Appledale Property Management Inc.
2013 to 2017
Setting up Utility Accounts and Condominium Fees.
Provide regular inspections and updates of the condition of the property including the repair
and maintenance of interior and exterior issues of the property.
Tenanted properties - prepare and serve tenant with Rent Attornment, proceed with notices
of termination and evictions.
Provide services to Lenders primarily in the field of Default Property Management
Conduct Occupancy Checks to see if a property is occupied, tenanted or vacant-across
Handle inquiries in relation to their property.
Arrange for vacant properties to be secured, have the locks changed and maintain property
while under our care.
Arrange and coordinate evictions
Managing real estate portfolio for financial institute (Foreclosure/Power of Sale properties
Report to the client the progress of any maintenance and repairs being attended to at any
Work in a time effective manner to ensure deadlines are met.
Worked independently as well in a team.
Manage and maintain vacant and tenanted residential/commercial properties.
All other duties & projects assigned.
Total Credit Recovery
2013 to 2013
Managed a portfolio of up to 600 residential and corporate clients of CIBC.
Skip trace and located debtors of using a wide range of software and
Notify debtors of overdue accounts and payments.
Abide by the rules of The Collections Act and The Bank Act in Canada.
Collector Licensed through The Ministry of Consumers Services
Contacted debtors to collect amounts due or to make payment
Recommended accurate next steps towards legal action, bankruptcies, credit
counseling services, settlements, and bank account withdrawals and offset
Handled and maintained all administrative requests.
Prepared daily, weekly and month end reports.
Update, stored and retrieve financial data.
Answer clients' inquiries and provide information.
Work with online accounts and systems, using DRS, dos based Cubbs, Skip
Assist, and Microsoft Office.
ROGERS COMMUNICATIONS PARTNERSHIP – TORONTO, ON 2008 to Present
Credit Collections Consultant
Identify and analyze customer files and amounts past due.
Contact both residential and commercial customers who have not met payment arrangements and receive telephone calls from these customers.
Made collection calls using an auto-dialer. Diagnose problems, propose solutions and negotiate payment arrangements in accordance with Rogers/Fido policies.
Update accounts, provide confirmations and follow up as necessary in accordance with the law.
Collect overdue balances. Meet established productivity objectives.
Worked as a Super Agent. Utilized for special assignments and projects with chosen customers.
Multitasked with various jobs. Worked a series of up to 8 different queues.
TOUCAN COMMUNICATIONS – MARKHAM, ON 2010 to 2012
Remote Home Agent
Placed Orders for customers of Pizza Pizza and Pizza 73.
Update customer records in the billing system.
Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
Described product to customers and accurately explained details and care of merchandise.
SITEL/ CLIENTLOGIC – ETOBICOKE, ON 2004 to 2008
Technical Support Professional/ Customer Service
Answered inbound calls, provided E-mail support and Data Entry of support reference into web based knowledge center; while meeting the Client and Call Center needs.
Technically provided support for all range of Windows Operating Systems, Blackberry, Sidekick, Windows Mobile Pocket PC and Smart Phones of T-Mobile, HTC as well as all major wireless providers.
Processed new accounts, for subscriptions of XM Satellite Radio.
Also handling collections and Save-The-Sale Retention calls. Billing support dealing with A/R & A/P for one-time-credit card payments.
TORONTO COMMUNITY HOUSING CORPORATION – TORONTO, ON 2000 to 2006
Program Leader/ Supervisor
Developed, planned, and implemented a variety of social, educational and recreational activities which meet community needs.
Evaluated as well promoted programs and activities for recreation centers and sites. Organized social events.
Supervised and provided support for on site recreational staff.
Evaluated as well promoted programs and activities for recreation centers and sites.
Organized social events.