14921 Aven Creek Court • Charlotte, NC 28273 • 704-688-5387 (H) E-Mail: firstname.lastname@example.org
To pursue a challenging career as a Business Analyst/Technical Writer and proactively contribute to the Business development/ Software development Lifecycle of the organization.
Aptech India , Charlotte-Observer, Coats and Clark, Wachovia – CIBT.
• 7 years of IT experience in Banking/Textile /Design based organizations.
• Extensive involvement in various phases of SDLC – Requirements Analysis (BRD), Design, Development, Testing, Deployment, Maintenance and Production Support.
• Project Management experience includes collaborating with Business and technology units, conducting JAD sessions, UML modeling, creating functional specifications and in QA methodologies.
• Experience in writing Test plans, defining Test cases, developing and maintaining Test scripts, Reporting and Analyzing bugs, interaction with team members for error-fixing.
• Exposure to ISO, CMM and IEEE/ANSI and ITIL standards.
• Preliminary/Intermediate level (SQL) database querying skills using MS Access, Oracle7.x
• Experience in Client-server technologies and familiarity with Web Applications.
• Worked with Investment management, Fixed income and Credit Derivative Market.
• Designed hands-on interactive training documents, white papers and user guides.
• Created technical reports and prepared process flow diagrams and pie-charts using MS Visio.
• Excellent verbal and written communication along with organizational, problem solving and diagnostic skills. Analytical self-starter with strong inter-personal skills of a team player.
WACHOVIA, CHARLOTTE NC
BUSINESS ANALYST: Mar'08 – June’08
Experience as a Senior Business Analyst, supporting Investment Banking
? Developed SharePoint Request tool for efficient documentation.
? Generated report through database querying using SQL language.
? Designed and implemented various types of system documentation and produced cost-effective, quality solutions to client needs.
? Assisted in setting project schedules, establishing deadlines, monitoring milestone completion and provide timely reporting of issues that impact project progress.
BUSINESS ANALYST: Mar'07 – Mar’08
Experience as a Business Analyst, supporting Corporate Investment Banking Technology - Capital Markets
? Mapped the credit derivative concepts to generate root cause reports, required for significant issues. in understanding the performance of trading applications
? Conducted root cause analysis which would proactively mitigate risks
? Created and documented test plans used by quality assurance personnel that assited in making sure that all errors where fixed before hard launch of team site.Facilitated JAD session follow-up for updates, on CIBTapplication failures and obtained consensus for remediation Process.
? Prepared weekly reports and metrics to management based on any incident of a hardware or a software application.
? Created comprehensive Reporting on CIBT business channels and provided graphical data representation on the channel specific performance.
? Used SharePoint 2003 and MOSS 2007 products and technologies to create and manage site collections and lists for department.
INCIDENT ANALYST • TECHNICAL WRITER • May’06 – Oct’06
? Authored Recovery Documentation for Knowledgebase used by technical groups.
? Involved in Service Management Functions like Availibility, Incident, Problem, Change Management.
? Authored Incident reports for the executive level and ensured appropriate incident detection, classification of problems,diagnosis, and then close the issue ensuring that the incidents are owned, tracked, and monitored throughout their life cycle.
? Involved in the process of User Acceptance Testing(UAT) for PICCT requirements.
? Wrote Test scripts for functionality of new database system based on Knowledge base and Incident
? Extensively worked with documentation tools like PICCT , PageNet and Wireless Office/EIS, for recording essential information and minimize the impact of incidents on the business.
? Demonstrated excellent writing & communication skills for documenting & identifying root cause of problems and initiate activity aimed at establishing workarounds or permanent solutions to these identified problems. Generated status report for such Problem & Incident Management, using Excel.
COATS AND CLARK, CHARLOTTE NC
SYSTEMS ANALYST • TECHNICAL WRITER • Oct’05 – Dec’05
The organization is America’s no. one company, in sewing, yarn and craft products.
? Gathered, quantified and documented business requirements and assisted in defining project scope.
? Worked closely with the Project Manager as a liaison between the business and technical teams, and familiarity with use case (Unified Modeling Language, UML).
? Involved in content evaluation, information development and project coordination.
? Documented and designed new product packaging, tradeshow displays and sales literature.
? Identified process integration opportunities to improve website navigation (www.coatsandclark.com).
? Created effective Flash presentations which have enhanced the functionality of the website. Designed web template layouts and involved in the print and web design process of Coats and Clark websites.
? Gathered, quantified and documented business requirements and assisted in defining project scope.
CHARLOTTE OBSERVER, CHARLOTTE NC
WEB DESIGNER • TECHNICAL WRITER • May ’05 to July ‘05
This organization is Charlotte’s premier news media and online news paper company.
? Designed high-level story boards and enabling objectives for print ads, using MS Visio and MS Word.
? Mastered writing, editing content, as well as presenting ideas logically, concisely and persuasively (both written and verbally)
? Created layouts for newspaper advertisements, for major accounts like “REMAX” and “BOJANGLES” that were published in Charlotte Observer.
? Analyzed the requirements of the clients and developed user manuals, technical data for brochures and supported it with excellent symbols and graphical elements.
? Supported and improved the creative process by designing advertisements, using software like Adobe Photoshop, Quark Express and Adobe Illustrator.
? Integrated website (www.charlotte.com) related work, like developing web graphics using software like Flash & Dreamweaver.
BOWERS WEBMEDIA, CHARLOTTE NC
BUSINESS ANALYST • Nov ’04 – Jan ’05
The organization provides design and website management services for various clients.
? Worked collaboratively with multi-disciplinary teams like Realtors, Attorneys and Imaging Division and E-Learning Teams.
? Contacted Realtors (www.lindakbarr.com) about the corporate information and
created Process Guides for the Business Unit, which contain procedural and reference information.
? Consulted with clients, to update their instructional manuals with the company’s product enhancement specifications (PES) and improvised the user manual documentation.
? Generated web templates for clients, using Macromedia Dreamweaver.
? Designed logos for client websites and created dynamic and interactive web pages using HTML & ASP.NET
AGASTHA.INC, CHARLOTTE NC
BUSINESS ANALYST • Feb ’03- Oct ’03
The organization is an upcoming service provider in Health Care, Finance and E-commerce.
? Authored Technical Publications on health care for a Health and Nutrition Business Unit.
? Exhibited excellent written skills in designing precise investment guides for a Financial Business Unit.
? Concatenated and explained investment terms like treasury bills, money market and mutual funds, in simple written documents and brochures, for the clients.
? Created Custom Software Solutions for a Software company and addressed their unique business and technical requirements.
APTECH INTERNATIONAL, PUNE, INDIA
BUSINESS ANALYST • June’99-Oct’01
This organization develops software for Banking, E-Learning and design based solutions.
? Conducted project plans by using MS project and initiated an effective market research for the clients.
? Documented the scope of online education and the estimated production costs, quality and time relationships, Collaborating with the Risk Analysis team.
? Handled international client accounts like: Quality Management series (U.S. based courses and other Singapore based projects) managing technical specs, training manuals, user guides and web content, working closely with the developers.
? MS - Economics, University of Pune, India.
? BS - Economics, University of Pune, India.
? Diploma in Marketing Management, Institute of Management Development and Research, Pune, India.
? Certification in Web-Graphic Design and Advertising, Central Piedmont Community College, (CPCC- Charlotte)
? At present pursuing Computer Integration Technology with Database Management speciality in Oracle.
? Certification in ITIL – ITSM processes- Service Desk, Incident , Configuration and Release Management from Wachovia.
? Training in CHANGE and PROBLEM Management in Wachovia.
? Certification in Computer Arts & Information Technology, CDAC.
? Certification in SQL fundamentals of querying in MS Access.
? Certification in Windows Sharepoint Services/ MOSS 2007.
? Certification in Infopath.
Application: Sharepoint (MOSS), MS Office Suite, MS Project, MS Visio, Macromedia Dreamweaver,
Use Cases, Process Maps using UML
Application:, MS Access, Microsoft Content Management Software (MCMS), Adobe Creative, TEST DIRECTOR, Macromedia Flash MX
Languages: XML, Structured Query Language (SQL) – Oracle, RoboHelp
MAC OSX, OS 9, Windows XP, 2000, NT
Languages: MS Visual Basic(VB)
Capabilities Maturity Model(CMM)
? Awarded with the “Student’s Excellence Award” for the most Outstanding student in the department of Graphics and Advertisement, CPCC, Charlotte.
? Appointed as the Project Lead after being evaluated for exceptional leadership skills, at Aptech International, India.
? The new website and logo, garnered a 30 % increase in the company profits at Agastha. Inc.
? Demonstrated exceptional presentation skills –a report on “Euro RSCG Worldwide”, ad agency, and its case studies, at CPCC, USA.
? A member of the Phi Theta Kappa Alumni Association.
? A member the Web Designers’ Meetup Group
? Robert O’Leary, Wachovia AWM team, 704.641.4982
? Penny Patterson, Equity Support Operation, Wachovia,704.564.4942
? Carol Huntley, CIB Sr. Systems Consultant, 704/383-9541
? Bob Hintze, IA Manager, AVP,Wachovia, 704.590.5087
? Tyra Frison, IA Manager, AVP,Wachovia, 704.590.5087
? Tracy Bynum, Creative Head for the Print Media, Coats and Clark, Charlotte, 704.329.5800