Tara D. Phoenix
34 S. High St., 3rd Floor, Apt. # 2, West Chester, PA 19382 - email@example.com
Obtain a position that will utilize my management, administrative, multi-tasking, writing, editing and computer skills while allowing for future professional and financial growth. Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests and travel arrangements, as well as performing clerical functions, such as drafting documents, contracts and correspondence, receiving visitors, arranging conference calls, and planning and scheduling meetings. The position sought may also involve travel and the training and supervision of lower-level administrative staff.
? Exceptional written and oral communication abilities.
? Multi-task oriented, detail oriented, goal oriented/deadline driven, and efficient.
? Strong analytical, editing, proofing and organizational skills.
? Excellent interpersonal skills and phone manner
? Ability to interact with staff (at all levels) in a fast paced environment, remaining flexible, proactive and resourceful.
? All Windows operating systems, Outlook, Word, Excel, WordPerfect, PowerPoint, Lotus Notes, Publisher, as well as a variety of database systems and contact management software.
? Proven leadership and managerial skills.
? Able to work independently with little or no supervision.
2005 - Present, Pennsylvania Bar Institute (PBI), Philadelphia, PA
CLE Program Manager/Leasing Coordinator
? Serve as the primary contact for all Philadelphia Bar Association Continuing Legal Education (CLE) courses.
? Handle and coordinate all inquiries (phone and email) with Section and Committee leadership to develop, manage and administer CLE courses within the established Pennsylvania CLE Board guidelines.
? Research proposed legal topics for development into CLE courses and course material content.
? Coordinate, prepare & revise course materials; compile documents to create a course manual for distribution at seminars.
? Prepare extensive correspondence and written communication for assigned CLE courses, such as faculty recruitment letters, welcome letters, thank you letters, as well as general guidelines providing instructions for the submission of course materials, expense reports and issuance of CLE credit.
? Arrange travel for all faculty; prepare and complete expense reports submitted by faculty for course.
? Create, edit, and proof all marketing materials for assigned CLE courses.
? Handle any additional administrative detail for all assigned CLE programs
? Oversee all informational materials at the Conference Center designed to market PBI Services (books and courses).
? Oversee all conference center rentals, including drafting rental contracts, invoices and invoice collections
? Market and assist in managing the CLE Conference Center to Philadelphia law firms, other area professional organizations, Wanamaker Building tenants and other potential customers.
? Network with professional organization contacts who are responsible for scheduling events for their organization.
1998 – 2005, Chubb Computer Services/ The Chubb Institute, Springfield, PA
? System Administrator responsible for maintaining extensive computer network, updating records & student database.
? Liaison and coordinator for the PA, NJ, DE Workforce; CareerLink; OVR and Veterans' Affairs Benefits organizations.
? Prepared extensive correspondence and written communications to all government agencies, and accrediting bodies.
? Coordination and complete management of all aspects of student records and functions related to Education Services.
? Understand and uphold state, federal, and accreditation regulations regarding compliance.
? Coordinate and facilitate all aspects of Corporate, State, Federal, and Accrediting Agency Compliance audits; as well as gathering, processing & completion of all yearly state, federal, and accrediting agency population, retention, graduation, and placement rate reports.
? Work with Education management for students that have documented disabilities and special needs making arrangements for appropriate accommodations according to the American with Disabilities Act and The Federal Rehabilitation Act.
? National Administrative procedures and Campus2000 system trainer (student records database) for locations in New York, New Jersey, Pennsylvania, Virginia, Illinois, and Georgia.
? Handle and coordinate all my travel arrangements and training schedules to maintain fluid schedule between locations.
? Responsible for seeing that all registrar duties are completed.
? Record daily attendance of students and alerts management of students with excessive absences or erratic attendance.
? Manage grade reporting and calculation of cumulative GPA; as well as, calculate SAP (student academic progress).
? Create academic official and unofficial transcripts, as well as, manage processing of Change of Status for students.
? Verify and confirm student is entitled to receive disbursements of Title IV aid.
? Provide letters of attendance for agency sponsored students, as well as, certification of unemployment forms.
? Provide education verification letters for health insurance benefits, childcare benefits, as well as, future employment.
? Manage and organize class starts and auditing students; as well as, supervise completeness and accuracy of student files
? Coordination, scheduling, and processing of registration of classes in the student records database.
? Complete Operations Reporting – Commission, Sales, Registration, Seat, Enrollment transaction, Facility Transaction, Accounts Receivable, Earned & Unearned Revenue, and Inventory - all reports generated daily, weekly, and monthly.
? Marketing Support – Created and updated Web Catalog, updated Schedule
? Vendor Relations Manager/Buyer – developed and maintained all vendor relations- educational consultants, marketing activities, course materials, hardware, software, and office supplies.
? Expense report processing and pre-approval.
Training Center Administrator
? Sales Support – Completed all daily registrations using the Class system.
? Inventory Control Management for course materials, classroom supplies, and office supplies.
? Classrooms Set-up and Management – First line support for student communications and issues; maintained instructor training log and student evaluations; certificate issuance.
? Handled additional miscellaneous tasks and projects as assigned.
1997 – 1998, PTS Learning Systems, King of Prussia, PA
Open Enrollment Specialist
? Operations and Sales Reporting – Completed Booked, delivered, and deferred revenue reports; certified and private sales reports, student enrollment transaction reports, utilization reports all daily, weekly, and monthly.
? Maintained AR databases, addressed any delinquent AR issues for certified open enrollment sales in both the New York and Philadelphia regions.
? Scheduling/Courseware Management – Responsible for creating, distributing, input, and updating 3-month Open Enrollment course schedule grids; completed monthly Microsoft CTEC reports, reviewing LAEC database for changes and updates to the curriculum.
? AR/AP reports- daily, monthly, and weekly for private certified training in the New York and Philadelphia regions.
? Completed all daily registrations, reschedules, cancellations, and invoicing for certified Open Enrollment and Private Certified enrollment in the New York and Philadelphia regions
B.A. Political Science, Minor Criminal Justice, 1993
West Chester University, West Chester, PA
Diploma, Computer Networks and Data Communications, 2000
The Chubb Institute – Keystone School, Springfield, PA
Available upon request