MBA, Energy Management Concentration, University of Phoenix, Austin, TX (Aug 2011)
Relevant Coursework: Human Capital Management, Business Law, Organizational Leadership,
Energy Sector Management, Energy Economics, Financial Management in Energy Sector, Marketing Energy, Accounting, and Strategic Planning and Implementation for Energy Sector
BA, Environmental Studies/Minor in Biology, Randolph-Macon College, Ashland, VA (May 2000)
Masters, Education, University of Mary Washington, Fredericksburg, VA (Completed 24 Hours)
AREAS OF STRENGTH
• Customer Service Enhancement
• Staff Oversight & Development
• Solutions Building/Problem Solving
• Operations Management
• Increasing Efficiency
• Project Management
• Organizational Skills
• Advising & Consulting
Friendly Car Care, Austin,TX Jun 2006 to Present
Service & Operations Advisor
Lead day to day operations of service department, including supervising technicians’ performance, managing all projects, handling accounts payable and accounts receivable, approving marketing and advertising literature, and ordering inventory.
Decrease outstanding balances through consistent and diligent collection calls.
Maintain a high level of performance through exceptional service, strong procedural knowledge, and outstanding customer communications.
Burton’s Automotive, Fredericksburg, VA
Jun 2004 to May 2006
Office Assistant/Service Advisor
Managed all administrative activities, delivered outstanding service, provided recommendations and estimates, and maintained effective customer communications.
Increased efficiency by designing and implementing a tracking report for state inspections.
Ensured accounts remained current with up to date accounts receivable reports.
Virginia Pools & Hot Tubs, Ashland, VA
Mar 2002 to Feb 2004
Handled accounts payable/receivables and supervised all payroll processes, sales, and show room operations.
Upheld all policies and procedures, balanced priorities, met goals, and produced quality results.
Increased revenue by venturing into sales and upselling numerous accounts.
Microsoft Word, Excel, PowerPoint, and Outlook, Microsoft Suite for Macs, Adobe Acrobat
Search Engines & Internet Browsers-Explorer, Safari, and Firefox