Chandra Veino

Freelance Customer Response Freelancer & Secretary

1559
Location:Albany, New York, United States
Profile:https://www.freelanced.com/chandraveino
0
Kudos
5.0
2 Skills
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Rate/Hr
Objective
[To be a part of a team focused on providing a compassionate and warm atmosphere, as well as quality care for our patients.]


Experience
[Front Counter Support]
[2001-2009] [Bob and Ron‘s Fish Fry], [Albany, NY]
[Ran and overlooked front counter]
[Provided customer assistance]
[Handled stock/inventory]
[Trained and supervised employees]

[Managed Care Coordinator]
[2006-2007] [Empire BlueCross], [Albany, NY]
[Provided customer support in a busy call center]
[Set up and reviewed cases for medical necessity]
[Organized medical records through fax and mail]
[Quoted for all pre-authorization requirements]
[Worked heavily with medical codes such as CPT and ICD-9 codes]
[Received multiple world class customer service awards]

[Provider Claims Representative]
[2008-2009] [MVP Healthcare], [Schenectady, NY]
[Quoted benefit and coverage info to medical providers]
[Investigated and reprocessed provider claims]
[Handled reviewing hospital and provider contract rates]
[Worked busy call center line]

[Float Scheduler]
[2009-2010] [NY Oncology Hematology], [Albany, NY]
[Travel and provide coverage for nine medical practices]
[Handle routine, chemotherapy, and radiation scheduling]
[Provide coverage at front check-in desk]
[Provide coverage and assistance for new patient scheduling]
[schedule all testing such as CT‘s, MRI‘s, PET, biopsies, etc.]
[Aid with scanning, attaching, and obtaining medical records]
[Contact insurance companies and obtain all authorizations for radiology exams]


Education
[Colonie Central high school], [Albany, NY]
[1997-2001]
[Regents diploma]

[The College of Saint Rose], [Albany, NY]
[2001-2004]
[English]
Skills (2) Rating
Customer Response
Secretarial