Michael Evens

Freelance Technical Writer & Manual Writer

Location:Concord, California, United States
2 Skills
Concord, California 94519
1.925.435.4321 mobile / message

TECHNICAL WRITING – User/Admin, Training/Instruction, Engineering/Technical, Online/Help
Over 15 years of corporate success and entrepreneurial experience in concise, comprehensive and effective writing and presentation; process and methodology analysis; complex business and information systems analysis; change and configuration management; strategic, logistical and tactical planning; national and international industry standards and best practices compliance and implementation.

- Talented Technical Writer with abilities to translate highly conceptual ideas into focused and intelligent business, technical, marketing or public communications and a solid decision maker who is accurate, timely and strategic in judgment
- Able to work under the tightest of deadlines, aggressive project plans, and launch dates
- Specialized in process, standards, and methodologies that bring innovation and success to any size organization
- Perceptive and Detailed Analyst able to streamline process and highly skilled in UML and other system, data, and process diagramming and mapping. Accomplished in structured methodologies and best practices.

Office Suite: Microsoft Office Professional
Publishing: Word, Publisher, Adobe Acrobat
Publishing Concepts: FrameMaker, PageMaker, JavaDoc
Graphics: Visio, PaintShop Pro, Adobe Photoshop
Management: Microsoft Project, SDLC, QA, Earned Value, NIKU, Clarity, AutoTask
Multimedia: PowerPoint
Database: Access, MSWorks, Lotus Notes
Database Concepts: Oracle, Sybase, Omnis, Lotus Notes,
Spreadsheet: Excel
WEB: DreamWeaver, HomeSite, GIF Animator, HTML
WEB Concepts: SHTML, DML, UML, XML, JML, PHP, JavaScript, Flash
On-Line Help: RoboHelp, HTMLHelp, WINHelp
Development Environments: Microsoft SDK, .NET, J2EE, Java, OOD, Open Systems
Programming Languages: JCL, Turbo Pascal, HTML
Programming Concepts: DCL, Visual Basic, C, C++, C#, Java, J2EE, Java Script, COBOL, BEA Workshop, SDK
Customer Resource / Communication Management: Remedy, ACT, Exchange, Outlook
Configuration Management: Tivoli, PVCS, CVS, ClearCase, Panagon
Analysis and OO Development: Enterprise Architect, ER Studio
Methodologies: RUP, Six Sigma (DMAIC), PMP, SEI CMM/CMMI, ISO, SDLC, SOX, ITIL, Agile (Scrum)

02/99 – Present CREATIVE CONSULTING – San Francisco / Los Angeles, California
Top Clients and Companies:

RUBICONN, LLC. – Pleasanton, California
Technical Writing / Business Analysis / Marketing Strategies
· Working directly with the founding partners of Rubiconn LLC to provide, Marketing Presentations, Marketing Strategies and Web Design for their Information Technology Infrastructure Solutions (FFITS).
· Analyzed, identified, defined, and documented strategies for Internet marketing.
· Composed roadmap presentations for sales personnel to increase product identification and effective communication with potential clients.
· Developed and implemented a sales qualification system that targeted specific markets to increased the contact to contract ratio. (See www.rubiconn.com)

THINKING SOFTWARE, INC. – Santa Clara, California
Technical Writing / Business Analysis / Marketing Strategies
· Independently contracted by Thinking Software, Inc. to provide Instructional Design, Marketing Presentations and Web Design for their Software Understanding Machine (SUM).
· Analyzed, identified, defined, and documented strategies for Internet marketing.
· Reviewed, edited, standardized and generally polished presentations, web design, FAQs, etc. for audience effectiveness.
· Assisted in writing white papers on the detailed functionality of products that composed SUM. (See www.thinkingsoftware.com)

SECURIMETRICS – Martinez, California
Instructional Design / Technical Writing
· Independently contracted by SecuriMetrics to provide Process and Security Analysis, Instructional Design and User Documentation for a custom GUI to a new L-1 Security and Jail Management System.
· Analyzed, identified, defined, and documented all aspects of the User Interface and Remote Operations (internet) interface with the backend system and processes.
· Based on a tight implementation timeline used Adobe FrameMaker and Acrobat to develop Administrative, User and Reference materials.
· Facilitated and coordinated efforts of Technical Writing, Quality Assurance and Application Engineers based on experience with Rational Methodologies and ITIL Best Practices. (See www.securimetrics.com)

ESURANCE – San Francisco, California
Technical Writing
· Retained by Legacy Solutions to drive the analysis and documentation to provide ESURANCE with a complete picture and understanding of the potential data breach vulnerabilities that the company could face and to ensure compliance with the Company’s Information Security policy.
· Analyzed all applications and data utilized by ESURANCE and documented the manner of secure access protocols, storage, transmission, data disposal.
· Based on a tight timeline and strict requirements from the legal department, used Enterprise Architect to produce a foundation that would allow information to be dynamic and maintainable, in addition to providing a tool for future developmental scalability.
· Used the various process methodologies to bring standardization and innovation to the communication of the project deliverables. (See www.esurance.com)
· Used and documented Enterprise Architect as a tool for software engineers to as their configuration management documentation to interface with ClearCase release management.

Instructional Design / Technical Writing / Business and Process Analysis
· Contracted by Cap Gemini, Ernst & Young Consulting to facilitate the design and develop a training course on the Service Oriented Architecture (SOA) for J2EE Web Application/Portal Developers at Sony Pictures Entertainment (SPE).
· Analyzed and documented guidelines and processes from best practices and aligned them with the target SOA architecture and framework.
· Responsibilities also included written and verbal communication and presentation of the design and development process used for the International Film Distribution System (IFDS) and the Global Product Management System (GPMS) that merged SPE and MGM processes and products.
· Documented Use Case realization methodologies, developed training materials, training exercises (online), training logistics, setup and facilitation. (See www.sonypictures.com)

DNA STUDIO – Beverly Hills, California
Technical Writing / Business and Process Analysis
· Contracted by DNA Studio to formulate concrete Business and Functional Requirement, Use Case, and Process information documentation from the concepts of their clients (IBM and The Coca-Cola Company). The i-COKE music experience, an encapsulation of an online music mixer and music player, is designed to associate logo and brand identification and encourage sales growth.
· Created, documented and implemented user, technical and administrative information and publications.
· Implemented process methodologies (RUP) to develop Use Case format and delivery.
· Frequently met with customer, business owners, project sponsors and technical staff to obtain information and resolve issues.
(See www.mycoke.com/index.html?tunnel=cokemusic)

WMC Mortgage Corporation / GE Consumer Finance – Woodland Hills, California
Technical Writing / Business and Process Analysis
· Contracted by Architech Solutions to spearhead analysis and technical writing in the consolidation of the IT Knowledgebase for the merger between GE Consumer Finance (GECF) and WMC Mortgage.
· Pioneered recommendations regarding how WMC Mortgage could synergize documentation and documentation processes with GECF. Implemented them as standard processes and best practices.
· Independently analyzed Sarbanes-Oxley (SOX) 2002 compliances.

BANK OF AMERICA – Los Angeles, California
Technical Writing / Process Analysis
· Retained by Ajilon Consulting to developed Business Requirement, High Level Design and Low Level Design Documents for the Fleet-Boston integration/merger and Check 21 initiatives.
· Implemented the process framework from Six Sigma methodologies.
· Worked on Project Management issues supporting the development of multiple project threads.

SBC (AT&T) – San Ramon, California
Technical Writing / Business, Systems, and Process Analysis
· Contracted by Collins Consulting to research and analyze the inputs (DARWIN, DAPRE, ILECapp, and CLECapp) to the antiquated Directory Assistance System.
· Provided processes maps, system flow diagrams and narratives for the design of the FALCON System (new input for Directory Assistance) developed in Java.
· Created the data dictionary and other design documentation.

INOVANT (VISA) – San Mateo, California
Technical Writing / Business and Process Analysis
· Retained by Sun Professional Services (Sun Microsystems) to develop various Architecture, Process, Roadmap, and Requirements documents, researched from the ITIL, for enterprise-wide Open Systems Configuration Management Solutions (Tivoli).
· Composed presentations for senior management and corporate communications and provided a standard of communication for Sun Professional Services in its interface with Inovant.

SHAKLEE CORPORATION – Pleasanton, California
Technical Writing / Project Management / Process and Business Analysis
· Contracted by Ajilon Consulting to manage the information turnover (documentation) and process in a data-center relocation project that facilitated synergism across the parent company and its subsidiaries.
· Directed and managed project and personnel requirements
· Established procedures, schedules, and checklists.
· Facilitated research, analysis and diagramming of system integration, process, and data flow for the financials, manufacturing, sales/distribution, and payroll/accounting systems.
· Prepared and initiated rollback procedures based on disaster recovery and business continuity plans.

RED HOT WEB – Concord, California
Management / Operations / Marketing / Consulting / Strategic Planning
· Joined with management of Red Hot Web to establish web design concepts, processes, strategies, and marketing and development tools.
· Developed a sales qualification system that targeted specific markets and increased the contact to purchase ratio.
· Realigned focus on product to customer requirements.
· Doubled the size of the company's consumer base and asserted controls on product quality (QA), content management and marketability. (See www.redhotweb.com)

WELLS FARGO BANK – San Francisco, California
Technical Writing / Business Analysis
· Brought in by Computer Resource Group as a consultant on an enterprise security and configuration management project (BMC In Control).
· Researched and wrote the planning, design, and development specifications, and other project documentation in cooperation with the Chief Architect, Technical Leads, and Platform Analysts.
· Established documentation standards, processes and methodologies strongly based on Rational Methodologies.
· Built servers to test custom APIs and BMC In Control server agents and provided step-by-step procedures for duplicating the process for formal quality assurance (QA), testing and user installation.
· Designed, developed, and implemented a project website.
· Implemented contact management procedures and practices.
· Initiated problem tracking methodologies, implemented change management tools.

BANK OF AMERICA – Concord, California
Technical Writing / Analysis
· Independently consulted Bank of America, lead a technically focused group of writers and analysts on specific project threads of the Enterprise Architecture Infrastructure project that was a reengineering of the entire bank's architecture. The project was to provide bank customers a means to access a “differentiated portfolio” of products and services that were componentized, integrated, and facilitated customer management of their own financial affairs via numerous delivery channels.
· Researched and wrote white papers and presentations regarding Object Oriented Development (OOD) standards that received ovations from both Bank of America and the Object Management Group (OMG).
· Produced and published compilations of the project's knowledgebase as hypertext-driven presentations, documentation disseminations, and marketing tools.
· Implemented and administered the FileNet-Panagon – Configuration/Document Management System.
· Built servers, documented and installed upgraded Panagon systems for testing / QA.

PACIFIC BELL TELEPHONE (SBC, AT&T) – San Francisco, California
Technical Writing / Process and Project Management / Analysis
· Retained by Chen & McGinnely, LLC to research and analyze two changeconfiguration management systems and provided full documentation for management, training, developers, and users.
· Developed communication plans, project management plans, quality assurance plans, and documented homegrown/inhouse software configuration management processes in an effort to better manage achievement in the Capability Maturity Model (CMM).
· Prepared presentations for strategic visioning for executive management and designed, developed, and implemented the departmental intranet site.

Employee Positions:
03/98 – 02/99 PEOPLESOFT – Pleasanton, California
Performance Reporting Management / Analysis / Strategic Planning
· Managed performance reporting for Strategic Technical Services that provided developers, customers, and marketing with the information that supported PeopleSoft applications on various configurations of databases, hardware, and operating system platforms.
· Organized and facilitated a Lab Reporting Workshop (training/instruction) for engineers and vendors to consistently, cooperatively, and uniformly present findings that could be certified and published.
· Worked with engineers and vendors (IBM, Oracle, Sun, Sybase, Hewlett Packard, Compaq, etc.) accumulated, analyzed, organized, and presented information regarding application performance. Provided feedback to engineers regarding potential processing problems, provided vendors with certified processing results, provided Marketing with published "Performance Reports" and provided information directly to customers regarding performance of specific applications, database, and hardware configurations.
· Worked with Audit and QA to facilitate the effort that enabled the company's first ISO 9000 certification enabling international marketability.
· Designed, developed and implemented the departmental intranet site.

05/95 – 03/98 WESTERN STAFF SERVICES (Corporate Headquarters) – Walnut Creek, California
Technical Publications Management / Senior Business Analysis
· Managed a staff of writers that produced a suite of documentation, curriculum, online help, and training material for a GUI front-end that interfaced with over 300 offices worldwide. The system provided payroll, employee tracking, applicant tracking, customer tracking, and other HR system functionality.
· Worked closely with the developer on a strategic prototype system that incorporated easier and faster production of payroll, "Search and Retrieval," and capabilities for more rapidly filling jobs. Acted as the functional expert representing the company's products with customers and drive implementation decisions.
· Managed publications regarding the Oracle Financial back-end.
· Evaluated, recommended, documented and implemented a Configuration/Change Management (SDLC/CM) product (PVCS).
· Designed, developed, and implemented the company’s first intranet and prototyped the World Wide Internet presence.
· Traveled throughout the United States, implemented upgrades to the system, trained staff, and devised improvements to business strategies and pioneered customer relationship management (CRM).

Technical Writing / Information Architecture / Information Mapping
- Proposals, Presentations, RFI, and RFQ
- Marketing Strategies and Copy
- Diagrams (Technical, Process, System, Workflow and Relationship)
- User Guides, Instructional Design, Online Help, Administrative and Reference Guides
- White Papers and Research Reporting, Requirements, and Use Cases
- Content Development and Management / Web Design

Business Analysis and Consulting
- Requirements Gathering, Definitions, Functional Specifications, and Test Cases
- Software Evaluation, API, Performance Analysis and QA Information
- Development and Engineering Specifications
- Use Case Design
- Business Process Modeling (BPM)

Program / Project / Process Management
- Standards and Best Practices Implementations and Communication
- Change Management / Configuration Management
- Implementation / Rollout Planning and Communication

Bachelor of Arts in English Literature
Master of Business Administration

Project Management Professional (PMP) – Pending
Certified Business Analyst Professional (CBAP) – Pending

Listed in "International Who's Who of Professionals"
Member of the Society for Technical Communication (STC)
Association of Professional Business Writers
Friends of Bill W.
Skills (2) Rating
Technical Writing
Manual Writing