Excellent writing, editing, and proofreading skills.
Outstanding and effective written, oral, and interpersonal communication skills.
Excellent critical thinking and problem-solving skills.
Broad experience defining and coordinating multiple editing projects within a team environment and throughout various entities of an organization.
Efficient use of resources to effectively manage and resolve issues related to documentation deliverables.
Experience publishing and managing a documentation deliverable plan and schedule.
Experience developing, managing, and supporting documentation control system by using a file-naming system/standard.
Effective documentation development, maintenance, and management skills using Microsoft Word, FrameMaker, Interleaf, Adobe Acrobat, and SharePoint.
Extensive knowledge and use of The Chicago Manual of Style, APA style, MLA style, and other professional style guides. Information used to review, edit, standardize, and/or rewrite documents in an effort to generate high-quality, consistent, succinct, and well-written documents across the organization.
Experience working with content management systems (CMS), learning management systems (LMS), and documentation control systems (such as SharePoint).
Experience using screen capture software (SnagIt and Fullshot) to enhance documentation.
Oct. 2011 - March 2012 BestIT Phoenix, AZ
Utilized transcribed notes and interviews with subject matter experts to document the team’s software development. Developed supporting documentation to communicate the team’s strategic approaches and to identify the software’s implementation timelines and potential risks.
Nov. 2006 - June 2011 Rio Salado Community College Tempe, AZ
Wrote, edited, and formatted curricula as part of the course development process to support Rio Salado’s online/eLearning courses and print-based courses. Coordinated workload of part-time editors by assigning courses and ensuring that they meet deadlines (based on Lifecycle course start dates). Reviewed completed courses to ensure edited documents meet course development standards, professional writing/editing standards (e.g., Chicago Manual of Style, APA, and MLA) format, and instructional design techniques to enhance curricula for adult learners. Uploaded courses to the appropriate SharePoint sites before designated deadlines and notified appropriate staff to ensure availability for subsequent reviews in preparation for the course start dates. Wrote, developed, and delivered ongoing training for part-time editors to stay abreast of changes within the team, style guidelines, and within the SharePoint environment.
Effectively used communication skills and tools (i.e., email, teleconferences, Web conference tools such as Elluminate) to ensure team cohesion, develop good rapport with subject matter experts/project managers, and to ensure clarity regarding the assigned course projects. Utilized the department’s course tracking tools, content management system (Lifecycle/SharePoint tools) and email alerts/reminders to manage course projects and to verify course name, class start date, course status, and other pertinent information.
Dec. 2000 - Sept. 2005 Blackboard, Inc. Phoenix, AZ
Developed, wrote, edited, and maintained procedural documentation for various releases of
transaction hardware and software using FrameMaker 7.0. Worked within Blackboard’s content management system and learning management systems to effectively manage and collaborate on various documentation projects. Met regularly with designated teams and interviewed specific subject matter experts (developers or engineers) to determine the documentation requirements and appropriate strategies needed to convey the information to internal and/or external users. Utilized the Company’s documentation management system to identify, track, and maintain documents and revisions.
Feb. 1999 - Dec. 2000 Mercy Care Plan Phoenix, AZ
Wrote, developed, edited, and maintained documentation for the MetaVance conversion
project and the Atlantes Healthcare Management project. Wrote and developed training
manuals for healthcare fraud and abuse, telephone/e-mail usage, basic word processing, and managerial/supervisory training. Facilitated training designed to teach company managers and supervisors to write desk-level procedures for their staff members. Developed and created company-wide newsletter that was distributed quarterly in both hardcopy and electronic formats. Created training exercises and evaluations to assess and enhance the usefulness of ongoing and future training and documentation needs.
June 1994 - June 1998 University of Phoenix Phoenix, AZ
Curriculum Project Editor/Manager
Edited, proofread, and formatted course modules and course-related content based on the University’s established content guidelines and formats. Conducted quality control and managed numerous courses with the Education Program to ensure that courses were completed before completed before the deadline dates and that they contained the required administrative documents needed for publication. Conducted post-editing procedures to document course submissions. Worked closely with content experts to clarify and refine the information before the editing/formatting stage. Reviewed education catalogs and discipline-specific books to provide developers with diverse selections.
University of Missouri-Columbia, MO M.A., Political Science
Louisiana State University, Baton Rouge, LA B.A., News-Editorial Journalism