Heather Persall

Freelance Manual Writer & Blog Writer

Location:Hope, British Columbia, Canada
Phone: 604-750-0239
Website: http://www.1soundingoff.blogspot.com
2 Skills
Highlights of Experience
Staff Supervision and Training
Self directed, possessing strong organizational skills
Marketing and Sales
Cooperative, flexible “Team Player

Work History
George Bezdan Sales Burnaby, BC 2007-2009
Sales Desk/Account Representative
Take and process orders by phone, fax, email, and in person while drawing on product knowledge and using Adagio programme.
Assisting customers with the acquisition of items not generally carried in stock.
Maintain up to date product information
Problem resolution through proactive participation while explaining issues and policy requirements
Follow a pre-determined schedule of touch-base calls with existing clientele
Product and Job quotations

Habitat Marketing & Sales Surrey, BC 2005– 2007
Key Account Manager, Marketing and Sales
Maintain efficient systems for order processing
Service long time clientele
Prospect for new customers
Business to Business sales and management.

Mill Run Hardwood Floors Inc. Surrey, BC 2004—2005
Account Manager, Marketing and Sales
Maintain efficient systems for order processing
Assisted in creating and implementing policies and procedures
Service long time clientele
Created supporting documentation, e.g. waiver, services agreement, warranty
Business to Business sales and management.

Western Woods Flooring Company Surrey, BC 2002-2004
Sales and Marketing Executive
Coordinated and set up sales and marketing department
Encouraged and built relationships for business development
Maintained efficient systems for order processing
Assisted in creating and implementing policies and procedures
Created supporting documentation, e. g. waiver, services agreement, inventory control
Produced product quotes by request
Meticulous record keeping pertaining to clients
Initiated market research to determine prospective clientele

Fraser Valley Gilbert & Sullivan Society Surrey, BC 1999-2001
Show Producer
Planned, organized, and directed daily operations
Recruited department heads
Recruited and screened volunteers
Planned, directed, and monitored activities of 100 plus volunteers
Chaired bi-weekly production staff meetings
Developed reports and recommendations, presented them to the Board of Directors
Developed presentation plans to encourage corporate sponsorship and increase visibility in community
Managed and executed budgetary responsibility of $85,000.000
Mediated disputes
Liaised between theatre staff, bank, and Board of Directors
Provided reports and information on expenditures as required
Maintained applicable spreadsheets and data bases
Contributed to Procedures Manual
Panned, directed and executed Media events
Wrote public service announcements for distribution to targeted media including Television, Radio, and Newspapers
Participated in Television interviews and presentations both on and off camera

Community Development

Graduate Disciple Bible Study 2002
Disciple Bible Study Leader 2003
Disciple Bible Study Leader 2004
Assistant Director Choir, Bethany Newton United 2007- 2010
Fraser Valley Gilbert & Sullivan Society, volunteer 1992-2005
-active on stage and back stage as well
Member Board of Directors, 1 year as Director, 2 years as Secretary
Member, North Surrey United Church choir 11 years
Member People’s Full Gospel choir 2003—2004
Member Bethany Newton Church Choir 2005-present
Vocal coach/ voice teacher since 1992
Vocal coach Classic Steps Stage Productions 1994-2001
Vocal coach / Instructor Newton Seniors Center
Back up Choir Director Newtones Choir
Performed Orpheum Theatre with Fraser Balley Gilbert & Sullivan Society and Vancouver Youth Symphony Orchestra 1999
Promotional assistance to “Counterpoint” Canada’s #1 Barbershop Quartet 2001
Skills (2) Rating
Manual Writing
Blog Writing