Mohammed VasquezMelgar

Freelance Presentation Designer & Spanish Translator

1090
Location:Washington, United States
Profile:https://www.freelanced.com/mohammedvasquezmelgar
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2 Skills
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Ten years of work experience performing various functions in information technology, administration and management, and customer service. Knowledge of Dept of Housing and Urban Development (HUD), housing industry. Identify and proactively solve problems. Plan, direct, or coordinate the operations of companies or public and private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, Administrative functions and services, such as mail distribution and delivery, records management Commitment to high quality customer service and product delivery. Team player. Native Spanish speaker with translation expertise. Former member of the U.S. Marine Corps.

Experience

Sage Computing Reston, VA
Deputy Project Manger July 2005 –July 2009
Supervisor: Ryan Callahan (Project Manger)

As Deputy Project Manager of the HUD USER contract, responsible for day-to-day management transactions with customers and clients at HUD (Department of Housing and Urban Development)

• Conducted research, prepared analysis data and recommended plans to bring projects to a successful conclusion.
• Served as a liaison
• Monitor and report on HUD USER Call Center performance to ensure proper quality controls are in place and maintained
• Provide Accurate and Timely Reporting, Written Documents, & Recordkeeping
• Train and motivate staff
• Assist Project Manager in identifying new procedures to increase the operations efficiency
• In the absence of Project Manager and the program manager, serves as Acting Project Manager
• Analyzed Call Center stats to calculate abandoned call rate percentages. In charge of maintaining all Order Entry System orders (OES) and SQL Server database updates, content updates to the HUD USER website and webstore.
• Primary contact for coordination with contract vendors and major document distribution being sent to the client or conferences
Prepared a Quality Management system using Six Sigma to meet government standards in responding to the high abandon call rate and lowered the call rate to be under 3% also instructed the distribution team to maintain a high Quality Management system to respond to all orders under 2 day’s and receive a 110 % score to adhere to the government contract

During the Katrina tragedy I was ordered by the Secretary of HUD to research and prepare a list of publications to assist in the redevelopment of New Orleans. I was given 48 hours to complete the list. I was successful in completing the list in 24 hours.

Assisted in the redevelopment of the Order Entry System to be useful as an E- Biasness tool. Worked diligently with the IT dept in the redevelopment.

Optimus Corporation Silver Spring, MD
Deputy Project Manager March 2002 – July 2005
Supervisor: Jennifer Slotwinski (Project Manger)

As Deputy Project Manager of the HUD USER contract, manage day-to-day transactions with customers and clients at HUD (Department of Housing and Urban Development)

• Monitor and report on HUD USER Call Center performance to ensure proper quality controls are in place and maintained.
• Pull Call Center stats to calculate abandoned call rate percentages. In charge of maintaining all Order Entry System (OES) and SQL Server database updates, content updates to the HUD USER website and webstore.
• Primary contact for coordination with contract vendors and major document distribution being sent to the client or conferences.
• Supervise and assist the distribution specialist to manage an accurate inventory.
• Participate in corporate management meetings.
• Provide Accurate and Timely Reporting, Written Documents, & Recordkeeping
• Train and motivate staff
• Assist Program Manager in identifying new procedures to increase the operations efficiency
• In the absence of Program Manager, serves as Acting Program Manager
• Awarded the optimus chapion award for closely with staff to maintain a high success rate in quality control and meeting service level agreements

The North American Forum on the Catechumenate Washington, D.C.
Data Base Analyst and Administrative Assistant Oct. 2000 To June 2001
Supervisor: Jim Schellman (Director)

A non-profit organization, which uses institutes to instruct the fundamentals of Catholicism.

• Maintained Reizers Edge database for 22,000 worldwide memberships with accuracy and without duplication.
• Instructed staff (including the Executive Director and Office Manager) on uses and applications of Reisers Edge.
• Researched and implemented a new system to analyze the growth in memberships between institutes.
• Established a new server in office, reconfigured all the office computers to be able to work on the network, updated all workstation operating systems and applications.
• Tracked incoming donations.
• Worked with the Director on projects, including newsletter, advertisements for the newsletter, questionnaire on services, preparing for Director's Conference.

Systems Resource Analysis International (SRA International) Pentagon, Arlington, VA
Data Quota Analyst Coordinator Jan. 2000 to June 2000
Supervisor: Bruce Sharp

• Analyzed schools of the other military services for the United States Navy, primary contact for all military service schools in the country and around the world.
• Helped eliminate a data entry backlog of about 3,000 names and seats, operated all data systems, designed a better confirmation through e-mail systems, constructed spreadsheets for better handling of data.
• Sorted the class candidates into appropriate class, coordinated all numbers for FY01 and FY02 beginning classes.
• Analyzed all school and training data related to Air Force and Army Data Systems.
• Worked directly with Navy Headquarters dealing with the School House in Millington

IBM Gaithersburg, MD
Sr. Administrative Assistant Sept. 98 to Jan. 2000
Supervisors: Toni Grimes (Tascor Manager) Vicki Powers (IBM Manager)

• Supported five senior financial managers from IBM Global Services.
• Controlled all incoming Lotus Notes, e-mail, and calendar adjustments.
• Set up conference calls and meetings.
• Constructed spreadsheets for better handling of data.
• Researched financial information on companies for IBM Global Services on the Internet.
• Monitored and checked all travel expense accounts submitted to managers.
• Ordered all office supplies.

United States Marine Corps Sept. 93 to Sept. 98
Sept 97 to Sept 98 Marine Corp Headquarters, Washington D.C.
Supervisors: GySgt. James D. Watson, Mr. Donald D. Brown, GS-13
Position: Sr. Administrative Assistant/Claims Examiner

• Directly supported the Director of Claims and Administrative Director, handled Congressional and Department of Defense correspondence and issues, prepared reports and reviewed data.
• Obtained information from policy holders regarding claims for fire damage, personnel, storage problems, automobile deliveries from overseas.
• During operation Sea Signal implemented a message System using Database IV technology and the military system to create a rotation system to rotate commands every 6 months. This system would communicate with the Pentagon and SECNAV

• Education
2009-MBA- University of Phoenix, Rockville, Maryland Campus
2006 – BSBM - University of Phoenix, Rockville, Maryland Campus
1993 – U.S. Marine Corps – Administration School, North Carolina
1993 – Woodrow Wilson High School, Washington, District of Columbia

Training
2004 -- Programming Microsoft Access: Hands-On

Awards
2005 -- OPTIMUS Corporation Champion Award (March)
2004 – OPTIMUS Corporation Champion Award (September)
2004 – OPTIMUS Corporation Champion Award (April)
1997 – Navy & Marine Corps Achievement Medal
1997 – Good Conduct Medal
1995/1997 – Sea Service Deployment Ribbon
1995 – Coast Guard Ribbon
1995 – Humanitarian Service Medal
1995 – Joint Service Commendation Medal
1993 – National Defense Ribbon/Medal