SUMMARY OF SKILLS:
Administrative Support, receptionist, word-processing (MS Word, Wordperfect), correspondence/forms, editing, proof-reading, liaison, records management systems, office management, calendar and email (MS Outlook), customer service, various office equipment, accounts payable, spreadsheets (Excel), database, desktop publishing (Photoshop, Pagemaker), presentations (PowerPoint), webpages (FrontPage, DreamWeaver). Bus driver.
Two years and two months as transportation driver..
2007-2010: Kentucky River Foothills Development Council, Inc., Richmond, KY
Nine years in office administration and support.
2006-2007: Appalachian College Association, Berea, KY
2004-2006: Temporary Staffing Agencies, Lexington
1990-2003: Faculty Scholars Program at the University of Kentucky and
Appalachian College Association, Berea, KY
March 2006 to January 2007; Office Manager/Executive Assistant; Appalachian College Association, Berea, KY 40403 (direct temporary position)
Perform general executive assistant duties (screen calls, type correspondence/form letters, proofread documents/reports, copies, fax, email, scan) for upper management. Provide answers to queries concerning programs and services of the association. Serve as liaison for the office. Maintain office supplies, furniture and equipment purchases. Conduct and collect survey data from 36 member colleges and universities. Create spreadsheets, lists and directories establishing various information of members using Excel, MS Access and MS Publisher. Organize network files and folders to enhance ease of use and data searches. Improve and maintain filing system to avoid duplicates and redundancy of records and documents. Generate labels, nametags, material packets and table tents for meetings and conferences. Maintain calendar of activities using MS Outlook. Monitor progress and resolution of issues faced by members of the association. Maintain records management software (iSource) for grant proposals activities. Maintain log of incoming check receivables and payables. Prepare travel arrangements using the internet. Prepare President's expense report. Create presentations using MS PowerPoint. Design and print instructional and informative materials using MS Publisher and Pagemaker. Create and edit web pages using MS Frontpage and Dreamweaver.
Temporary Staffing Agencies: Assignment Locations
May 2004 to March 2006
Manpower Inc.: St. Joseph Berea Hospital, Berea, KY; Mikron Inc., Richmond, KY
OfficeTeam: LexTran, Lexington, KY
Volt Services Group: Kentucky American Water Company, Lexington, KY
Process invoices using MediTech accounting software program. Research and resolve payment issues. Receive and route mail to appropriate staff. Route product orders to shipping floor. Monitor and maintain product shipping schedule. Provide quality customer service needing bus passes and other requests. Receive and route calls to appropriate staff. Greet and process visitors (vendors, clients, job candidates, customers). Assist finance office in organizing invoices. Receive and process bus pass payments. Balance end-of-day cash drawer. Respond to customer emails, call-ins, online chats regarding products and services. Process new orders, research, track and monitor status of past orders using proprietary interactive software program. Identify, troubleshoot and resolve problems related to orders. Maintain proper record of transaction history. Create and maintain various databases of client records, accounting information, and new services. Process applications for new services and payments received. Perform research and provide preliminary analyses of data and information. Compile and organize complaints, create database, and monitor the progress of activities to resolve issues.
August 1990 to April 2003; Appalachian College Association, Berea, KY 40403
Office Manager/Executive Assistant
Design and edit annual reports. Organize and maintain daily schedules, meetings and conferences. Perform general executive assistant duties. Prepare travel arrangements. Manage expense reports. Create and update spreadsheets and presentations. Perform word
processing of correspondence and reports. Research, create and maintain staff policy
manual, annual reports, newsletters. Research and compile data regarding member faculty-related projects and issues. Create and develop various survey forms.
Desktop Support Technician/Webmaster
Create, organize and maintain web content and layout. Confer with project directors on project web updates. Create and apply audio, visual and interactive features, maintain cross-platform compatibility. Create and maintain templates and image archives. Troubleshoot computer software and hardware issues experienced by users. Provide telephone, face-to-face, and online support to staff. Install, download and coordinate replacement of software and hardware equipment. Connect users to network and provide initial training in facilities and applications.
Coordinate setup and logistics of numerous conferences, workshops, and meetings. Track development of events using checklist of detailed activities in Excel. Design and develop brochures and flyers. Establish and contract vendor and sponsor relations.
Bachelor of Science in Tourism, University of Philippines, 1981
Computer Information Systems (non-degree), University of Kentucky, Lexington Community College, Eastern Kentucky University, 2001.