Department of Parks and Recreation, City of Newark, Delaware 2011-present
Youth Sports Referee
Responsible for officiating youth sports events, other tasks as assigned
Rosetta Stone Christiana Mall, Newark, Delaware 2005-2009
Responsible for day to day kiosk operations; scheduling, training and developing sales team; Needs-based and suggestion-based sales, Marketing (conventional and online), Written and Verbal Communication, inventory management; kiosk information systems; Basic Human Resource Procedures, Basic Fraud Prevention. and personal sales. Developed innovative training manuals and programs, effective inventory management procedures and comprehensive sales/commission record-keeping and tracking programs for associates prior to corporate development. Successfully worked independently and unsupervised.
Sheraton Suites, Wilmington, Delaware 1999-2004
Guest Services Agent
Responsible for accurate check in and checkout, guest relations, accurate cash handling, gift shop operations, phone operator and other duties as assigned. Responsible for increasing hotel revenue after conducting a study that resulted in replacing the parking lot contractor with an automated ‘pay to park’ system that was controlled at the hotel’s front desk. Assisted the sales and reservation departments by pre-setting rooms for guests, specifically for large groups. (conventions, weddings, visiting law firms, etc) Recognized as ‘Employee of the Month’ in 2000 and 2003
Responsible for local information, maps and directions to points of interest, local businesses and various recreational and cultural activities. Revised and reorganized hotel’s database of restaurants, local services, places of interest and transportation providers. Researched and disseminated weekly and monthly calendar of local and regional events for sales staff and guests.
CompUSA, Wilmington, Delaware 1997-1999
Business Center Sales Account Manager
Responsible for computer hardware, software and repair service sales to business customers, utilizing various methods to determine needs creating a ‘total solution’ for the client. Experienced positive gross margin for 1988 and 1999.
Computer City, Wilmington, Delaware 1993-1996 Corporate Sales Department Sales Administrator
Responsible for ordering computer hardware, software, parts and accessories for corporate clients. Processor for all corporate sales through store point of sale system. Light sales duties included the Small Office/Home Office Sector and walk-in customers.
Assistant Customer Service Supervisor
Key Holder, responsible for Customer Service Operations, cashier training, End of Day Reporting, bank deposits when necessary, maintenance and inventory of special order counter and high end memory chip area. Assisted the floor sales department by promoting extended warranty sales. Worked with Loss Prevention agents to reduce theft and missing products by creating tracking sheets for all products held behind the Customer Service Counter.
Responsible for accurate customer check out, extended warranty sales, promotion of financing options and other customer service duties as assigned.
Boscov’s Wilmington Delaware 1989-1991 Assistant Manager: Stationery Department
Responsible for writing instrument and office machine sales, customer service, stockroom maintenance and inventory. Participated in weekly conference call with Corporate Buyers, which helped increase department and personal sales.
Pathmark Stores, Inc, Wilmington Delaware 1988-1994
Clerk, Cashier and Customer Service Representative.
Cross-trained to work in various departments including customer service, grocery, health and beauty aids, and dairy.
COMMUNITY SERVICE VOLUNTEER
United States Coast Guard Auxiliary 2007-Present
Flotilla Staff Officer-Public Affairs
Responsible for organizing, promoting and staffing boating safety events in the local area.
Flotilla Staff Officer-Publications
Charged with writing articles that depict activities performed by our local flotilla. Completed articles are sent to a regional magazine for publication and distribution to members.
Flotilla Staff Officer-Secretary and Records
Responsibilities include meeting minutes, member rosters (print and electronic) and unit history
Kirkwood Soccer Club 2010
Team consisted of boys under 12 years old, mainly novice players. Organized weekly practices, games held weekly at sites around New Castle County.
Blackstone Career Institute, Allentown, Pennsylvania
Paralegal/Legal Assistant Certificate
University of Bridgeport, Bridgeport, Connecticut
Bachelor of Arts, Political Science
Concord High School, Wilmington Delaware
College Preparatory Program