Tracy O'Connor

Freelance Graphic Designer & Presentation Designer

Location:Salem, Oregon, United States
2 Skills
Experienced professional who provides innovative customer-focused solutions to business challenges.

Personnel Management
Staff Supervision and Coaching
Program Creation
Program Development
Customer Relations
Account Management

Project Management
Information Organization
Visual Presentation of Information
Client Interviews
Focus Group Facilitation
Requirements Gathering
Process Documentation

Adobe Acrobat Pro
Adobe Photoshop
Adobe Illustrator
Adobe InDesign
Adobe Dreamweaver
Adobe Captivate

Microsoft Excel
Microsoft Word
Microsoft Access
Microsoft PowerPoint
Microsoft One Note
Microsoft Visio
Microsoft SharePoint

CSS WordPress
PHP BaseCamp
jQuery/jQuery UI

Google Analytics
SPSS Text Analytics


Freelance Graphic Designer, Web Designer & Front-End Developer 1/2011-Current
Tracy O Designs, Salem, Oregon
Contract work itemized below in reverse chronologic order.

Freelance Online Training Developer and Research Analyst 9/2011-Current
Sigmocon Consulting, Salem, Oregon
Contract work itemized below in reverse chronologic order.

Contract with Futurescape Technologies 7/2012-7/2012
Developed four e-learning video presentations for Tufts University Center fo the Evaluation of Value and Risk in Health. The presentations teach end users how to access and use the CEA Registry website. Utilized Adobe Captivate.

Contract with Amy Hilgemann Photography 3/2012-6/2012
Developed logo and branding for the photographer’s web site. Activities included requirement gathering, sketching, prototyping, and iterative revisions. Utilized Adobe Illustrator.

Contract with Touchstone Career Coaching 1/2011-5/2012
Provided web site design and front-end development. Activities included requirement gathering, business analysis, establishing the information architecture, process diagramming, wire framing, prototype development, user interface design, site design and front-end development. Utilized Adobe Illustrator, Adobe InDesign, Adobe Dreamweaver, WordPress and MAMP (Apache, PHP and MySQL). Development included the use of XHTML, CSS3, jquery, jquery ui, and PHP.

Contract with Next Step 3/2012-4/2012
Developed a logo for their web site, as well as collateral materials (letterhead and business cards). Activities included requirement gathering, sketching, prototyping, and iterative revisions. Utilized Adobe Illustrator.

Contract with the government of Trinidad and Tobago 1/2012-2/2012
Created comprehensive training materials (physical book and pdf) used to train government employees in the use of SPSS and data analysis techniques. Activities included requirement gathering, editing of text and graphics, organization and layout of materials, and iterative revisions. Utilized Adobe InDesign.

Contract with Beryl 9/2011-2/1/2012
Provided qualitative data analysis of post-discharge patient satisfaction surveys. Established a qualitative data analysis framework Beryl will use for ongoing analysis of qualitative data from their multi-site post-discharge surveys. Created extensive documentation of the analysis framework and process. Utilized Adobe Illustrator, Adobe Captivate, SPSS Text Analytics, SPSS, and Microsoft Excel.

Contract with MetroPet 6/2011-8/2011
Provided web site design and front-end development, including requirements gathering, business analysis, process diagrams, establishing the information architecture, wire framing, prototype development, user interface design, site design and front-end development for a non-profit start up company. Utilized Adobe Illustrator, Adobe InDesign, Adobe Dreamweaver, and MAMP (Apache, PHP and MySQL). Development included the use of XHTML, CSS3, jquery, jquery ui, PHP, and SQL. This site was not completed, as the company was not able to establish a funding source and was disbanded.

Contract with Forest Park Conservancy 1/2011-6/2011
Contributed to the design of the Forest Park Conservancy Store as a student in the Portland State University Multimedia Design Program. Provided web site design including requirements gathering, business analysis, process diagrams, wire framing, prototype development, and user interface design. Primarily responsible for establishing the information architecture and designing the membership/donations page. Also involved in a team of three to redesign the Forest Park Conservancy home page, which is awaiting funding for implementation. Utilized Adobe Photoshop, Adobe InDesign, the 960 Grid System (, and Microsoft Excel for this project.

Manager, Information and Technology Project Support Services 2010-2011
Assistant Manager, Information Architecture 2008-2010
Assistant Manager, Research and Analysis 2004-2008
State of Oregon Department of Consumer and Business Services, Salem, Oregon
Utilized project management, requirements gathering, process documentation and diagramming, information architecture and user interface design skills as a business analyst and site developer on Microsoft SharePoint 2007 implementation team: Developed business rules and taxonomy for use with the system; Authored clear procedures for creation of new sites; Designed and implemented wireframe diagrams in response to customer requirements; Created and published project, team and content management sites; Constructed user-friendly site interfaces to encourage early adoption of system. Managed a team of Information Architects and Technologist responsible for developing and providing intranet and e-learning services to the agency.
Collaborated with other members of the Information Management Executive Team to create a new service delivery and resource management model for providing information and technology services. Responsible for managing shared resources to meet project needs across 5 Information and Technology teams. Managed a team of ~20 application developers, research analysts and system analysts.
As a Customer Account Manager for the organization, managed large research projects conducted by Research and Analysis staff to provide information to the Department, the Legislature and the public by providing high-level project management and group facilitation to key stakeholder groups.

Manager, Behavioral Assessment and Research 2000-2004
Kaiser Permanente Center for Health Research, Portland, Oregon
Developed and managed newly formed department of Behavioral Assessment Research. Established policies and procedures, stabilized the workforce, addressed staff development and retention, improved participant recruitment and data quality. Oversaw management of mental health clinicians and nutritionists conducting NIMH funded Behavioral Health Studies. Managed all personnel and staff resource management issues. Collaborated on designing and implementing process improvements systemwide throughout the Research Center.

Director, Case Management 1999-2000
Assistant Director, Case Management 1998-1999
UMass Memorial Health Care, Worcester, Massachusetts
Developed, implemented, and managed a case management / utilization management model which successfully met all Joint Commission for the Accreditation of Hospitals and Department of Public Health standards of practice upon transition from a public to private sector facility. Supervised and managed a staff of 20 nurses in a 300 bed facility.

Case Manager, Psychiatry 1996-1998
Coordinator, Psychiatric Emergency and Consult Services 1992-1996
Memorial Health Care, Worcester, Massachusetts
Created a psychiatric case manager role and provided case management/utilization management to a capitated client population. During this time there was evidence of improvement in access to care, quality of care, service utilization, and financial outcome indicators across the continuum of psychiatric and substance abuse care.
Created and managed a comprehensive psychiatric/substance abuse evaluation, referral, and treatment service which improved patient access, quality of care, and provider satisfaction. Managed seven to ten psychiatric professionals and the departmental budget.

Research Associate, Forensic Research 1990-1992
University of Massachusetts, Worcester, Massachusetts
Participated in a multi-disciplinary research team to develop instrumentation, established interview protocols, trained non-clinicians, and performed extensive diagnostic interviews.

Psychiatric Clinical Nurse Specialist 1989-1991
Mental Health Care at Home, Dedham, Massachusetts
Participated in the development of a new group practice providing home-based psychiatric nursing, case management, and clinical resource management.

Staff Mental Health Nurse 1985-1988
McLean Hospital, Belmont, Massachusetts

Provided direct and indirect patient care functions on an acute neuro-psychiatric inpatient unit, including charge nurse responsibilities, patient and family education, and milieu management.

Internet Design Certificate 2011
Interactive Producer Certificate 2011
Portland State University

Digital Design Diploma 2009
Art Institute of Pittsburgh

Master of Science in Psychiatric Mental Health Nursing 1989
Boston College

Bachelor of Science in Nursing 1985
Indiana University

Microsoft SharePoint (2007) Developer 2009
State of Oregon Project Manager Certified since 2007
Cascade Leadership Program 2009
Oregon Health Sciences University 2001
Medical Informatics
Organizational Development
Registered Nurse, Massachusetts 1985-2005