Daniel Gilreath

Freelance Event Photographer & Journalistic Photographer

1290
Location:Fort Wayne, Indiana, United States
Phone: 260-226-3747
Website: http://www.drgphoto.com
Profile:https://www.freelanced.com/drgphoto
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DANIEL GILREATH

319 Fox Orchard Run, Fort Wayne, IN 46825 | Cell – 513-479-8040 | Dan.Gilreath@Eldanno.net

OBJECTIVE
Accomplished systems administrator and client support technician seeking a ????? Extremely hard working, motivated individual with above average customer service skills.

PROFESSIONAL EXPERIENCE
MANAGEMENT AND SUPERVISION
• Managed a nine person work center overseas which was responsible for maintaining $460K in communication equipment.
• Supervised two staff members assisting in daily procedures training and upgrading skills
• Entertainment Committee Chair; Directed and organized entertainment during a festival for 2,300 employees
• Created first ever Site Survey Checklist comprising over 100 items to insure all required tasks were completed before leaving the job site
• Led thirty man team in an office relocation effort safeguarding over $4.3M in equipment and surpassing completion date by three days
• Certified employees who were trained in over 300 diverse tasks while supervising 9 personnel on a training shift
• Operates and Owns local Photography Studio catering to High-End Portraiture and Wedding Photography

PHOTOGRAPHIC EXPERIENCE
• More than three years of professional experience in digital photo work
• Proficient in both Studio and on-location lighting set-ups
• Comprehensive knowledge of Adobe Creative Suite packages
• Experienced in multiple environments; Model, Wedding, Portraiture, Real Estate and Commercial
• Possess established organizational and communication skills
• Creative, eye for detail with excellent problem solving skills
• Carried out complex photo shoots involving varied types of lighting effects

CUSTOMER SERVICE
• Successfully worked with a team of multi-national citizens
• Received multiple awards for outstanding interpersonal skills during nine years of customer service experience
• Processed over 1,200 Client Support Center Trouble Tickets reducing support time from an average of fourteen days to under twelve hours
• Regularly requested “By Name” from management to resolve IT issues
• Provided 24/7 network support to remote locations ensuring 975 mobile personnel had communication services

TECHNICAL SKILLS
• Proven ability to effectively troubleshoot large local area networks and associated equipment
• Proficient in multiple software packages
• Well versed in common operating systems and platforms with the ability to quickly adapt and learn new skills
• Trained personnel in Client Support Activities which resulted in a reduction of trouble tickets received by twenty percent
• Administered and maintained department Black Berry’s supporting $25K in equipment
• Built, delivered and installed 35 Dell Active Directory Servers at four sites across the United Kingdom, saving $5K in contractor costs

VOLUNTEER WORK
• Worked with Big Brothers Big Sisters mentoring children
• Conducted Site Surveys with Habitat For Humanity locating suitable housing/lot purchases
• Volunteered over fifty hours providing rides for “Airman Against Drunk Driving”; Chaired DUI Task Force saving an estimated 400 lives
• Assisted/participated in community Haunted Trail to raise money for Cerebral Palsy for three years

SOFTWARE PROFICIENCIES
• MICROSOFT WINDOWS DESKTOP
• MICROSOFT SERVER
• MICROSOFT OFFICE (WORD, EXCEL, POWERPOINT, OUTLOOK)
• VISIO
• MICORSOFT PROJECT
• REMEDY TROUBLE TICKET TRACKING SOFTWARE
• MS EXCHANGE
• ADOBE CREATIVE SUITE


EMPLOYMENT HISTORY

Owner/Principal Photographer Daniel Gilreath Photography 2009-Present Project Coordinator Viox Services, Inc. 2009-2010 Comm. Systems Operator United States Air Force, Worldwide, SSGT 2003-2009
Tech Writer/Sales CompUSA 2002-2003
Customer Service Rep Dayton Installation Services March 2002-Sept 2002
Sales Rep/Floor Supervisor OfficeMax 2000-2002

EDUCATION AND TRAINING

Completed courses in the following doctrines: 2003-2009
• Security+
• Network+
• VoIP/Securing VoIP
• Windows 2000/XP Security
• Cisco networking

Indiana Purdue University, Fort Wayne University Current Student
New York Institute of Photography 2007-2009
Community College of the Air Force – AS Information Technology 2009

Top Secret/SCI security clearance Eligible
Current SECRET security clearance

References available upon request