Natalie Hurst

Freelance Quality Assurance Freelancer & Software Tester

1776
Location:Greensboro, North Carolina, United States
Phone: 336-509-3779
Profile:https://www.freelanced.com/nataliehurst
0
Kudos
4.0
2 Skills
$50
Rate/Hr
NATALIE L. HURST
2800 Lamroc Rd. Greensboro, NC 27407
nlpeay@bellsouth.net (336) 509-3779 (m)

Education

The University of North Carolina at Greensboro, Greensboro, NC 27410
MS Information Technology and Management
Guilford Technical Community College, Jamestown, NC 27282
AAS Computer Programming
The University of North Carolina at Greensboro, Greensboro, NC 27410
BS Information Systems & Operations Management
Guilford Technical Community College, Jamestown, NC 27282
AAS Information Systems-Honors Graduate/LAN Certificate,
Forsyth Technical Community College, Winston-Salem, NC 27103
Certificate: Network Wiring Concepts

Computer Skills

Operating Systems: AS/400, DOS, Linux, UNIX, Windows NT 4.0, Novell NetWare 4.1 and Windows ’95, ’98, 2000, XP
Database Programs: Access, Lotus Notes, SQL Server and Oracle
Internet Experience: Developed websites using Notepad and Netscape Composer, FrontPage using HTML and ASP pages, and Dreamweaver for various class projects
Programming Languages: QBasic, Visual Basic, SQL, COBOL, RPG, C++, XML and Visual Basic .Net
Software Programs: Actimize, MS Office: ’97,’2k, ‘2003, ‘2007, Microsoft Project: ‘2k, ‘2003, Visio, Fleet Advisor, SensorTracs, Qtracs, CJ, PBS, Peachtree, Beepplus, ProComm Plus, QFD Capture, SAP, TRACER, Coast, VmWare,
Brokerage Mainframe Source Systems: TORD, BOLA, BDST, BJET, BMJE, BRTR, CACTUS, FBSI, FTFR, LADJ, RWOE, TFER,
Rational Tool: ClearQuest and ReqProWeb
Mercury Interactive Tools: Mercury Center, Test Director, WinRunner Quick Test for R/3, Astra Quick Test and Quality Center,
Merant Tool: PVS Tracker
Self-taught Software Programs: Erwin 3.5.2, SAP R/3
Document Repository: Microsoft SharePoint

Employment History

? *QA Analyst, Inmar, Winston Salem, NC (May 2010 – Present)
• Participate in SDLC: Waterfall and Agile methodologies
• Performed System Integration Testing
• Created project documents: Objectives List, Test Strategy, Test Cases, and Test Summary Reports
• Attended JAD sessions
• Performed defect resolution meetings
• Assist with User Acceptance Testing (UAT)
• Participated in the following projects:
o Spectrum and Rx Recon PHI Access and HIPPA (Health Insurance Portability and Accounting Act)
o Reporting CMS(Carolina Manufacturer Services) Serial Number Capture
o APM (Alinea Promotions Management) GS1 DataBar

• Adjunct Instructor, Forsyth Technical Community College, Durham, NC (August 2010 – Present)
• Part-time instructor for an Introduction to Computers course
• Prepare lesson plans
• Track student attendance
• Grade assignments and tests
• Author the Blackboard for the course by uploading assignments, course documents, grades, and other information as needed
• Implemented SAM (Skills Assessment Manager) 2007; the premier proficiency-based assessment and training environment for Microsoft® Office.

• Adjunct Instructor, Durham Technical Community College, Durham, NC (August 2008 – Present)
• Part-time instructor for Beginning and Advanced Visual Basic .NET course
• Prepare lesson plans
• Track student attendance
• Grade assignments and tests
• Author the Blackboard for the course by uploading assignments, course documents, grades, and other information as needed

• *Quality Assurance Lead, Fidelity Investments, Durham, NC (April 2007 – December 2009)
• Reviewed business and systems requirements (SRA), system delivery specifications (SDS) and technical system design documentation (TSD).
• Determine ramping for individual projects
• Acquire resources for particular tasks for individual projects
• Create Test Plans and Strategies
• Verified that test plans and test cases were defined, documented, executed and tracked to ensure new applications and enhancements to existing applications satisfy business requirements
• Created test cases that were traceable between test cases and requirement documentation
• Tracked test execution to planned test schedule to ensure timely delivery of testing deliverables
• Ensured that software problem reports were documented, maintained and monitored using Rational ClearQuest
• Interacted with dispersed personnel, both business and systems personnel, to assure functional and operational needs of the business are met
• Adhered to the systems development lifecycle processes and associated documentation via the FBCT Verification &Validation Hub
• Acquired appropriate subject matter experts and project team members to assist in creating specific test data.
• Reviewed and executed test plans for each of the planned test stages in accordance with the Test Strategy
• Raised exceptions, risks and issues and when possible, recommended mitigating actions
• Created test summaries that contained testing stats for each project/phase

• *Mainframe Software Tester, GMAC Insurance, Winston Salem, NC (May 2006 – Dec 2006)
• Assisted in the development of test scripts mainframe system testing
• Attended/Hosted various team status meetings to stay abreast of recent developments of the project
• Shared and transferred technical/ business knowledge with junior team members
• Performed daily tasks that assisted in the growth of the project
• Communicated to project managers, lead system testers and business analysts- verbally as well as electronically
• Performed QA and UAT testing for developers in CICS, and TSO
• Used Mercury Quality Center to log/look up problem tickets of defects

• *Business System Analyst, Wachovia, Winston Salem, NC (June 2005 – Jan 2006)
• Assisted in the development of test scripts for the IP (Integrated Payables) module of the IACH (International Accounted Clearing House) Project for a mainframe platform.
• Performed research on application requirements using Conceptual, Functional, and Technical Design Documents
• Attended/Hosted various team status meetings to stay abreast of recent developments in the project
• Shared and transferred technical/ business knowledge with junior team members
• Performed daily tasks that assisted in the growth of the project
• Communicated to a diverse audience- verbally as well as electronically
• Performed QA and UAT testing for the IP module of the IACH project
• Created Test Summary Notebooks

• *SQA Tester, Gilbarco Veeder-Root, Greensboro, NC (November 2004 – June 2005)
• Orientated and Trained new Software Quality Assurance Technicians for Shell Project of Passport
• Performed manual functionality and regressions testing on POS software
• Researched software/hardware anomalies
• Generated software problem tracking reports using Rational ClearQuest
• Re-imaged and Updated server/client machines with current builds
• Collaborated with developers on software defects and possible solutions
• Published a quarterly newsletter for the SQA (Software Quality Assurance) department

• *QA Tester, Qualcomm, Clemmons, NC (May 2004 – November 2004)
• Performed manual functionality testing on various platforms
• Created, Executed and Updated test plans
• Researched software/hardware anomalies
• Generated software problem tracking reports to the responsible party
• Validated software fixes during regression testing
• Produced weekly status reports on problem tracking reports and/or test plans
• Updated servers and client machines with current builds
• Performed Cisco & Symbol 802.11 testing
• Installed driver shell, operating systems, and software on MVPCs (Motor Vehicle Personal Computers)
• Performed on-the-road tests of the MVPCs

• *Business/Database Analyst, Manage Data Group (iManage Solutions), Greensboro NC (April 2003 – May 2004)
• Mapped data from different POS software databases to an integration software database by analyzing the relational database design and development
• Performed QA Software Testing for accuracy and functionality by:
o Correcting various programming code. ASP, JavaScript, VB Script, and HTML
• Assisted in SDLC (Software Development Life Cycle) by:
o Performing Web site development
o Creating system specifications for application development
o Assisting in technical documentation
• Participated in TQM (Total Quality Management) by acting as liaison between the marketing department and the developing team to produce a quality product and to meet project deadline
• Practiced TQP (Total Quality Planning) by helping the company to meet future goals through strategic planning
• Developed databases in MS Access to assist the Marketing team for work orders and the Sales team in cold calling

• Research Assistant, The University of North Carolina, Greensboro, NC (March 2002- April 2002)
• Conducted library research and photocopying relevant articles
• Conducted searches of on-line data bases
• Organized, coded and filed research papers
• Created a database of articles and other references using endnotes software
• Entered survey responses into excel
• Cleaned and prepared data for analysis
• Called local funeral directors to follow up on surveys
• Performed other duties that may be assigned from time to time

• E-business Quality Assurance/Web Tester, VF Services, Greensboro, NC (January 2001 – July 2001)
• Performed manual and automated functionality testing on websites that are on various platforms and browsers
• Analyzed and applied solutions to defects in Test Director for each company tested
• Tracked time spent testing different web sites using Access and Lotus Notes database
• Tested updated programming scripts for broken links using Coast 4.1
• Performed authorization testing using WinRunner Quick Test for R/3 for integrated software
• Facilitated communication among developers to resolve Website defects

• Computer/Help Desk Support, News & Record, Greensboro, NC (December 1998 – April 2000)
• Supported internal and external customers for system-related problems and questions
• Solved system-related problems and questions by telephone and in person
• Escalated problem resolution to system managers or desktop team as necessary
• Tracked reported problems and ensured they were resolved to user’s satisfaction
• Performed system backups and Processed jobs for various departments

• Billing/Office Assistant, Pagecomm-USA, Greensboro, NC (July 1996 - September 1998)
• Provided customer service support for computerized billing and pager problems
• Developed and Implemented a reference book of coverage maps to aid in better coverage for customers
• Facilitated communication among repair engineers and resellers in order to improve customer service
• Conducted audits on bills from various pager companies, and balanced cash drawer and made daily deposits
• Implemented, Managed, and Maintained nationwide commercial accounts (new, current, and delinquent)
• Purchased, shipped, and received inventory when needed

• Manager, Mattlin Corporation Hardees, Greensboro, NC (January 1991 – December 1995)
• Managed and Retained 30-40 employees (including assistant managers and supervisors)
• Formulated training for employees on new procedures and business systems
• Controlled business accounts: Accounts Payable/Receivable, General Ledger, and Annual Projections
• Established professional rapport with vendors, peers, subordinates, and customers
• Implemented key interaction skills to correct employee behavior and/or performance
• Lead monthly business meetings with the management team
• Maintained budgeted accounts, employee schedules, daily reports, and payroll
• Planned and Delegated daily tasks to maintain the business processes for three shifts

*Working as a contractor

Volunteer History
• Refurbished computer systems through the Pioneers at Lucent Technologies
• Coordinated a carnival, worked with Urban Ministry feeding the homeless, and taught Sunday school for children at Cathedral of Faith Christian Center
• Assisted the Girl Scout leader for troop #424 of Tarheel Triad Council
• A volunteer at the Salvation Army Boys & Girls Club Central Unit and Wesley Long Community Hospital

Awards
• Phi Theta Kappa Honor Society
• Dean’s Service Award-recognizes the distinguished service to the Bryan School, the University, and the Community
• Associate of the Quarter Nominee third quarter 2007 at Veritude
• 1 Years of Service Award for Veritude

Special Engagement

• Spoke at the University of North Carolina at Greensboro commencement on behalf of the December 2007 graduating class