Charles David Hines
604 W. 38th Street (410) 235-5592
Baltimore, MD 21211 (410) 310-8772
Established high quality prompt, results-driven, and proficient customer service and assist to inspire confidence in a technical suggestion and management environment.
OYIVO Radio Silver Spring, MD Manager, production director 2011-present
Launched online radio station targeting international audience.
? Wrote, voiced, and produced commercials, promotions, and imaging.
? Interviewed politicians, spokespersons, business owners, and musicians.
? Produced and engineered in-studio and live phone interviews
Insight Global Hanover, MD Help Desk/installer 2/ 2010-3/2011
Johns Hopkins University Baltimore, MD Producer/editor 2010-present
Edited podcast interviews dealing with complicated medical issues related by surgeons.
? Line edited audio to eliminate all pops, clicks, and pauses,
? Used editorial skill to arrange content to fit time requirements.
? Boosted and enhanced levels to create improved listening experience.
WCBM Baltimore, MD Account Executive/production assistant 2009-2010
Prospected, qualified, and developed selling relationships with advertising clients. .
• Worked with other departments to ensure successful execution of campaigns.
? Wrote, produced, and voiced creative commercials for clients.
? Submitted detailed productions and traffic instructions.
Arbitron Inc., Columbia, MD Senior Customer Services Consultant 2005- 2009 Provided support to over 600 clients per month in support of 20 software applications.
? Updated phone menu prompts to inform clients of products and training.
? Made proactive calls to ensure customer satisfaction and retention.
? Gathered and prepared daily, weekly and monthly metrics for department report.
Other Work Experience (prior to 2005)
WFUV New York, NY-on air host, studio engineer
WNYC Radio New York, NY-underwriting account executive
CBS Radio Group New York, NY- NTR account executive
KYNG Dallas, TX-air personality, production director
TM Century Dallas, TX- sales representative
KXXY Oklahoma City, OK- program director, music director, production director
KOMA, Oklahoma City, OK-air personality
Oklahoma State University Bachelor of Arts, Radio and Television University of Oklahoma