Michelle Moore Anderson
Executive Assistant/Customer Service/Office Management
Michelle aka Shelby Anderson runs a blog empoweringwomen88.blogspot.com and her first novel "The House that Silence Bought" is currently on Barnes and Noble, Amazon and Books-a-Million, and is being marketed internationally. She has an outstanding project management and event coordination talent. In addition to writing skills she is capable of full-charge bookkeeping functions and profitably managing. AR / AP transactions and collections. Payroll. Strong financial acumen to develop and administer budgets. Adept at managing daily office and administrative operations, overseeing employee schedules, training new staff members, and ensuring compliance to policy and regulations. Outgoing, courteous communicator and public relations representative; skillfully liaise between internal and external proactively support colleagues of all levels while improving process efficiency and enforcing partners and provide comprehensive customer care. Expert typist and word processor using Microsoft Office Suite; also proficient with accounting software.
Your Word Consulting, LLC - Sweet Home, Oregon 97386
(2007 to Present)
A writing resource firm designed to encourage new writing talent. Responsible for Administration, Sales and Marketing for the firm and for the talent. The novel "The House that Silence Bought" is currently available on Amazon, Barnes and Noble and also Internationally. Blogs weekly at empoweringwomen88.blogspot.com regarding choices for women who have experienced domestic violence.
Sweet Home Chamber of Commerce — Sweet Home, Oregon 97386
(2008 to 2009)
Provided daily operational oversight and staff leadership to support
Board of Director’s directives and vision. Developed internal and external relationships; manages public relations. Advised on contract negotiations and trigger updates and renewals. Demonstrated fiscal accountability; collects accounts receivable / membership dues, create and manage office budget, and provides performance and forecasting reports to Board. Created marketing strategies. Disseminated printed materials, including newsletters, community calendars, and brochures. Planned, executed, and participated in public events and business openings. Coordinated and documented periodic board meetings. Staffs and trains volunteers. Maintains clean and welcoming office environment.
Established and revitalized strong business and community partnerships as liaison between city and public, securing substantial new membership enrollments and retaining existing clientele.
Encouraged trade, tourism, and industry development, matching businesses with tools and resources, and sponsoring strategic community outreach events.
Richee’s Barbeque — Mobile, Alabama 36693
(2002 to 2003)
Supported restaurant manager with administration of operational functions and staff supervision. Interfaced with customers to establish rapport and address issues. Posted job openings, interviewed, hired, and trained wait staff. Performed banking and accounting responsibilities, to include cash / till count, daily deposits, and bank reconciliations. Monitored food and dry goods inventory; initiated purchase orders. Established vendor relationships, and negotiated terms and contracts. Prepared kitchen for cooks and supervised shift opening and closing procedures.
Developed event management skills, partnered with catering department to plan engagements, gather requirements, communicate progress and changes, acquire and prepare meals, and ensure festive atmosphere.
Computer Technical Services — Mobile, Alabama 36693
(1998 to 1999)
Performed full-charge bookkeeping responsibilities; to include Accounts Receivable (AR), Accounts Payable (AP), account collections, invoicing, payroll preparation, bank deposits, reconciliations, and financial reporting. Optimized work environment, establishing efficient records management and data entry processes. Purchased and maintained office equipment. Prepared written correspondence. Greeted and assisted customers, managed incoming telephone calls, and developed written correspondence and documentation. Coordinated business meetings and travel schedules.
Played key role supporting management goals and business objectives; providing accurate, timely decision-making tools and reports; and evaluating actual performance against budgeted benchmarks and making recommendations for managing expenses.
World Omni - Southeast Toyota — Mobile, Alabama 36609
(1997 to 1998)
Logged, tracked, and administered Accounts Receivable for regional and national customer accounts. Recorded and deposited payments, retaining bank records. Researched accounting issues and responded to customer inquiries to assure customer satisfaction. Delivered periodic reports and performed clerical typing, filing, and records management.
Bachelor of Science, Sociology
Oregon State University, Corvallis, OR- Graduated 2007