To obtain a position that will utilize my writing, sales, marketing and general business skills; while further enhancing my organizational management abilities.
Nissan North America, Nashville, TN (Kelly Services) 2010-2011
Arbitration Specialist Handled customer issues regarding vehicle purchases, maintenance and warranty complaints. Resolved customer issues through negotiations with customers, dealerships, third-party agents (arbitrators/vendors) and attorney’s to assure customer satisfaction and retention. Drafted contracts and settlement documents for customers, dealerships and attorneys and directed dealership staff and third-party vendor for vehicle sale, trade or surrender.
Genevieve Productions, Nashville, TN 2004-Present
Production Assistant Provided daily support to band and staff during one-off dates and world tours. Traveled with band to various venues for performances. Assisted tour manager with day sheets and administrative functions and artist wardrobe preparation as needed.
Padgett Business Services, Atlanta, GA 2002-2004
Accounting Assistant Handled clients via phone and face to face to provide superior customer service, handled request and resolved complaints, answered customer service and billing inquiries. Contacted and worked with customers to establish pay arrangements for delinquent accounts. Data entry and coding of financial account information for small business and personal accounts. Processed monthly reports and provided administrative functions for accounting and legal staff.
Universal Music Group, New York, NY 1999-2001
Marketing Assistant (Sr. Dir. of Marketing & Product Manager) Provided daily support: maintained calendars/scheduling, acted as liaison between product managers and various departments and vendors to maintain the highest quality of artist exposure. Scheduled and coordinated travel, accommodations and administrative for product managers, artist and entourage. Assisted product managers and artist with correspondence and personal request, screened phone calls, prepared expenses, travel, invoice payments, ordered videos and photo shoots prints, scheduled studio time and maintained adequate office inventories.
Artist Management/Coordinator (Priceless Music Management) Reviewed proposals from labels and public to ensure artist activities increased album sales. Researched, solicited and secured opportunities that would exploit artist to a more diverse market. Coordinated travel for artist and entourage for public appearances, radio, media and tour events. Negotiated service and reviewed contract offers, communicated with venues and production staff to ensure label, artist and band requirements were met, coordinated artist calendar, served as a liaison between artist, artist management and label departments (publicity, video, new media, international, marketing, sales).
TOYOTA OF ROSWELL, Alpharetta, GA 1997-1998
New and Leasing Car Sales Representative Served as a liaison between customers and management to negotiate sale of automobiles. Utilized sales techniques to up-sell products and services, ensure customer satisfaction and retention and enhance buying experience. Worked to meet or exceed customer care and sales objectives. Solicited customer referrals through existing client base, cold calling and walk-on customers.
BS, Business Management, Norfolk State University, Norfolk, Virginia May 1994
Microsoft Office Suites, Power Point, Access, AmiPro, Macintosh