RELEVANT WORK EXPERIENCE
June 2011 to present
Mental Health America of South Carolina, Bridges Clubhouse
Maintain confidentiality of records relating to clients' treatment.
Encourage clients to express their feelings and discuss what is happening in their lives, and help them to develop insight into themselves and their relationships.
Guide clients in the development of skills and strategies for dealing with their problems.
Prepare and maintain all required treatment records and reports.
Counsel clients and patients, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes.
Collect information about clients through interviews, observation, and tests.
Act as client advocates in order to coordinate required services or to resolve emergency problems in crisis situations.
Evaluate clients' physical or mental condition based on review of client information.
Meet with families, probation officers, police, and other interested parties in order to exchange necessary information during the treatment process.
Counsel family members to assist them in understanding, dealing with, and supporting clients or patients.
Plan, organize and lead structured programs of counseling, work, study, recreation and social activities for clients.
Modify treatment activities and approaches as needed in order to comply with changes in clients' status.
Discuss with individual patients their plans for life after leaving therapy.
Gather information about community mental health needs and resources that could be used in conjunction with therapy.
Monitor clients' use of medications.
Plan and conduct programs to prevent substance abuse or improve community health and counseling services.
January 2011- June 2011
USAG FT Jackson, South Carolina
CYS Skies Instructor – Pre-school , NF-1702-03, Temporary Flex position
Maintains control of and accounts for the whereabouts and safety of children and youth.
Oversees arrival/departure of children/youth.
Supervises children and youth during daily schedule of the Bright Academy Program.
Works in ratio with children.
Encourages participant interest and establishes a program setting that promotes positive child and youth interactions with other children, youth, and adults. Monitors staff/child or youth ratios to ensure adequate staffing.
Plans, coordinates, and conducts activities for program participants based on observed needs of individual children.
December 2008- April 2011
U.S. Africa Command/ Public Affairs Office Stuttgart, Germany
Public Affairs Technician (Administrative Specialist), YB-0303-02 (GS-7)
- Receive and screen incoming correspondence to determine the requirement, degree or timing of the involvement of the Director of Public Affairs.
- Screens all incoming telephone calls for proper channeling.
- Compose routine and non-routine correspondence on behalf of the Director of Public Affairs.
- Research files, compile background data, and prepare correspondence for supervisor's signature.
- Administer the records management program of the office.
- Maintain supervisor's calendar.
- Update and maintain the UMID database.
- Serve as the certified Security Manager for the directorate, providing security guidelines and procedures, providing pre-travel briefings to staff, accessing the JPAS and SSO database, passing personnel's Secret and Top Secret Clearance information to other Commands when necessary, performing admin security functions.
- Serve as the certified Workgroup Administrator (WGA).
- Perform TCO duties.
- Receive and transmits electronic messages.
- Type news releases, information papers, decision papers, speeches, trip reports, and other miscellaneous items pertaining to media relations.
- Make necessary arrangements for travel, transportation, schedule of visits, and hotel reservations for the staff in the Directorate.
-Performs primary role of Official Defense Travel System Administrator (ODTA)
-Performs primary role of Records Management Officer.
- Formats press releases for distribution to media.
- Handle or administer classified personnel and other Command actions/issues.
- Gather and review informational material from various printed and electronic media sources.
- Edit and proofread material prepared by staff members.
- Check material for accuracy, security, propriety and consistency with established policies.
- Maintain liaison with and provide assistance to component Public Affairs Offices.
- Assist higher-level staff members in writing news articles. Gather, receive, evaluate and edit acquired information. Obtain and clarify information and verify dates, times and places.
- Use desktop publishing technology to write or edit materials and develops graphics materials.
- Purchase office supplies following proper procedures.
- Translate news articles from Italian media to English.
June 2008/ December 2008
USAG STUTTGART CYS/Central Enrollment and Registration Stuttgart, Germany
Lead Administrative Assistant, NF-0303-03
-Oversee the administrative management of the reception area the CYS Central Enrollment and Registration.
-Compile background data
-Receive children, youth, parents, and other visitors in a courteous manner.
-Answer main telephone, ascertain nature of call and direct caller to appropriate staff, take a message or personally provide desired information.
-Obtain and verify information from patrons and/or Chain of Command
-Provide customer service expected in a "First Choice" organization.
-Utilize Child and Youth Management System (CYMS) to oversee the collection, accurate accounting and reporting of funds; and to collect and maintain up-to-date statistical data for planning and reporting purposes IAW higher headquarters and statutory requirements.
-Utilize an electronic cash register system and calculator to compute and record individual transactions for customers and to enter data into predefined categories for regulatory-signed statistical reports and tracking of income data as it pertains to the CYS program.
-Provide administrative support including typing/word processing, mail preparation, copying, distribution, telephone calls, and travel orders for CYS personnel.
-Using office automation equipment and word processing software, prepare a variety of correspondence, memorandums, briefings and Daily Activity and other reports required for day-to-day operation.
-Refer to agency regulations, flip charts, dictionaries, and other typical office reference materials to ensure proper format, grammatical accuracy, and correct spelling.
-Maintain records, files, statistical data, and suspense system.
-Assist in maintaining leave records, and time and attendance records.
-Use E-Mail to send and retrieve messages.
-Understand and articulate policies relating to patron fees, waiting lists and program events.
-Coordinate vacancies and reservations for the hourly care program as required.
-Work cooperatively with Resource and Referral to track program vacancies and occupancy rates as required.
-Ensure risk management procedures (i.e., abuse prevention, identification, and reporting procedures; accident prevention, etc.) are followed.
-Monitor supplies and resources.
-Order office supplies.
-Assist in facility key control.
November 2007/June 2008
USAG STUTTGART NAF HRO Stuttgart, Germany
Human Resources Assistant, NF-0203-02
-Perform clerical work in the administrative processing of personnel transactions, record keeping, and in-processing/out-processing of employees.
-Input data into the DCPDS automated personnel database.
-Provide orientation and explains matters related to employment and employment opportunities and associated benefit programs.
-Process required background checks and physicals and follows-up to ensure completion.
-Maintain official employee personnel records and files.
-Filing, faxing, scanning, copying.
-Prepare correspondence for supervisor's signature.
October 2006/July 2007
Seahawk North America, LLC Miami Lakes, FL
Executive Administrative/ Accounting Assistant
-Organize and keep up to date executives' and office's calendar, schedule appointments and establish priorities
-Create worksheets, implement internal administrative procedures and processes
-Proofread correspondence and informational material for grammar and syntax accuracy, punctuation and format.
-Implement and tailor employee's handbook
-Receive inbound calls pertaining to the company's business and directed them to the right person.
-Prepare correspondence for supervisor's signature.
-Receive and screen incoming correspondence and distribute it to the executives and the staff.
-Perform filing, faxing, scanning, copying.
-Revision manuals for the ships managed by the company.
-Assist and brainstorm with CEO for the development of company's briefings and/or conferences.
-Gather information for future company's endeavors.
-Make travel arrangements for the company's executives.
-Create and format the layout of menus run on board of the ships
-Purchase and maintain supplies in stock for office activity
-Receive Purchase Requisitions from the ships and process them, following up until complete order has been placed and has been delivered on board.
-Resolve purchasing disputes between vendors and ships
-Prepare expenses reports for the month billing and invoicing
-Prepare and create invoices for business' activity
-Keep track of expenses and clients accounts
-Balance monthly expenses and income
June 2006/September 2006
Carnival Cruise Lines Miami, FL
Cruise Vacation Specialist (Direct Guests)
-Receive inbound calls pertaining to future cruise vacations or already existing bookings from direct guests or travel agencies.
-Process refunds and changes on travel and services bookings
-Provide information to guests on Carnival cruises and ships
-Make outbound calls following up previous requests
-Process payment requests
June 2005- May 2006
Asilo Nido La Stanga – Vicenza, Italy
Infant and Preschool Teacher
-Provide care for children in groups by age, ranging from infants through preschool age.
-Plan and conduct lessons and activities in the child development program to meet the developmental and physical needs of the children.
-Provide for safety and care of children through constant supervision, proper maintenance of equipment, diapering and proper health routines.
-Ensure children depart with authorized persons according to written parental instructions.
-Conduct parent-teacher meetings to inform parents and/or guardians of progress and/or concerns.
Nov 1998-April 2005
Telecom Italia Mobile SpA (TIM) Padua, Italy
Senior Customer Care Representative
-Receive inbound calls from customers
-Make outbound calls for quality/satisfaction survey
-Research and follow up on customer problems and respond to questions
-Provide customer information regarding payments due
-Enter data and retrieve customer information using the company's computer system
-Explain services or fees and rate structures
-Interpret and explain policies and regulations
-Adjust customer accounts
-Prepare customer billing information and adjustments
-Research and make decisions regarding payments on overdue accounts
-Maintain and reconcile customer and accounting files
-Review and prepare standard correspondence relating to company’s activities and offers
-Process and distribute incoming mail
-Process payment requests
-Sell plans and specs to customers
-Input customer service requests with the potential of creating work orders
-Train new hires in procedures, selling techniques and customer service procedures.
University of South Carolina
Rehabilitation Counseling (MRC) and Psychiatric Counseling (Certificate)
American Military University 2010
Bachelor Science in Child and Family Development
Almerico Da Schio 1996 Vicenza, Italy
High School Diploma Tourism
Dean's List Spring 2007 semester.
Dean's List Summer 2007 semester.
Dean's List Fall 2007 semester.
Dean's List Spring 2008 semester.
Dean's List Summer 2008 semester.
Dean’s List Spring 2009 semester.
- Great knowledge of Army CYSS structure and services, guidelines and regulations.
- Mother of two boys, age 9 and 6 and an Army Spouse.
-Good knowledge of Microsoft Office Products (Excel, PowerPoint, Access, Outlook, etc.)
-Bilingual in Italian and English.
-Very reliable and patient
-Thrive for excellence and challenges
-Very determined and focused
Joshua T. Richardson
Mr. Samuel Thompson
USAG Stuttgart/ Child, Youth and School Services
CYSS Administrator, NF-04
firstname.lastname@example.org , email@example.com
LCDR James D. Stockman
US Africa Command
Public Affairs Officer
More references available upon request.