•Over 18 years of increasing HR responsibility; progressive management experience in corporate, government, and nonprofits. International coaching, consulting, and counseling in diverse settings.
•Enjoy complex problem solving utilizing collaborative approaches to bridge cross-cultural issues affecting diverse communities for enhanced quality of life and innovative social change.
•Resourceful leader, dynamic trainer, motivated team member, and natural networker; whole systems approach to integrate mission, values, and vision with strategic business and fiscal needs.
•Strong communication, presentation, and training skills; utilize coaching, conflict resolution, and humor to create cultures of compassion with inspired leaders and multicultural teams.
Principal, Intrinsic Works, United States. Trainer, Transition Coach and Consultant.
July 2006 to Present. Innovative solutions in business, education and healthcare.
•Initiate, create and implement effective mentoring, coaching and training for sustainable business, education and health practices to support critical changes.
•Design and lead customized training, presentations and events to refine leadership skills, cross-cultural communication skills, team building and growth.
•Responsive consulting support and resource for optimal transformation and change.
•Engage organizations and individuals with humane processes and relevant tools.
Director, Human Resources, Healthways, Inc. Bellevue, WA. Human Resource Department.
June 2004 to June 2006. Disease Management Care Enhancement Center.
•Coached, consulted, and mentored executives, directors and managers for enhanced talent development, diverse workforce initiatives and succession planning.
•Designed and delivered training programs: orientation, departmental and customer service training. Responsible for planning, coordination and successful follow-up.
•Managed Human Resource functions including organizational development, recruitment and selection, legal compliance, training, performance management, AA Plans, leadership development, cultural diversity initiatives and reward recognition.
•High volume recruitment and project management; successful hire and retention.
Sr. Human Resource Consultant, Harborview Medical Center. Seattle, WA. Human Resource Department. September 2002 to June 2004. Regional healthcare facility and trauma center.
•Principal human resource consultant providing direction and counsel of organizational management and employment practices to multicultural units.
•Trained, advised, coached and mentored clients for delivery of specific products/services in the areas of customer service, employee guidelines, performance management, organizational development, employment law, complaint resolution, management strategies, professional development, and career transition.
•Served approximately 1,500 employees in various personnel programs including labor contract agreements. Effective relationship management across divisions.
•Advised/counseled clients regarding appropriate response to employer complaints and/or allegations of discrimination to prevent retaliation or violence.
Human Resource Consultant, Parker Services, Inc. Seattle, WA. Professional Consulting Services. July 1999 to September 2002. Full service human resource staffing company.
•Streamlined human resource operations and developed cost effective customer focused human resource systems; initiated whole systems approach.
•Increased responsibilities in human resources and organizational development consulting and talent management services for multicultural client base.
•Strategized, developed, and implemented training programs, change management, human resources audits, needs assessments, recruitment and selection, compensation and benefits, employee relations, policies/procedures, performance management, executive coaching, including diversity awareness and cross-cultural issues.
Director, Human Resources, Smoky Mountain Center. Sylva, NC. Human Resource Department. December 1994 to March 1999. Mental Health and Counseling Services.
•Established and developed a centralized Department of Human Resources; implementing full automation. Facilitated transformational change in culture.
•Directed human resource functions of multi-county agency of 300 employees and $20.8 million budget. Proven business leadership and strategic management.
•Supervised staff and managed department's operations; mentored and coached employees. Developed systems and resources for staff to optimize efficiency.
•Designed, developed and implemented management and employee training programs including follow-up for integrated customer service enhancements.
Human Resource Coordinator, Knox County Government. Knoxville, TN. Human Resource Department. March 1992 to December 1994. Local County Government.
•Managed countywide unemployment compensation program covering 3,000 employees. Decreased costs by reducing the number of payable claims by 38%.
•Conducted employee orientation, exit interviews, and annual benefit enrollment meetings. Composed supervisory manual, newsletters, and job descriptions.
•Implemented, interpreted, and communicated personnel policies, procedures, and benefits. Organized successful charitable events; 47% contribution gain.
Social Counselor I and II, TN Department of Human Services. Clinton, TN. Foster Care Services. April 1988 to August 1989. State Government Social Services.
•Counseled and provided crisis intervention services to diverse populations.
•Conducted investigative interviews; developed and implemented customized foster care plans. Composed and communicated action plans with results oriented goals.
•Provided court testimonials and recommendations; managed high volume caseload.
Master of Science in Management. Lesley University, Cambridge, MA.
Bachelor of Arts in Liberal Arts. University of Tennessee, Knoxville, TN.
Vice President, Complementary Health Education Organization, Chattanooga, BOD, 2012 - Present.
Reiki Master, Completed Reiki Master Training 2007; teach stress reduction techniques.
Ombudsman, State of Oregon Certified Long Term Care Ombudsman Program, 2006-2007.
Conciliator, King County Dispute Resolution Center, 2001-2002; alternate dispute resolution.
Executive Coach, Corporate Coach U International, 2001-2002; completed coaching training program.