DEBBIE WILLIAMSON
1375 Ord Road, Unit 1
Kamloops, BC
V2B 7V3
Phone: (778) 470-0675
Highlights of Qualifications
• 5 years experience providing excellent customer service while effectively meeting high performance service standards in a fast paced, high pressure environment
• Outstanding organizational skills with more than 4 years experience in administrative and human resources field
• 20 years effective experience working with all aspects of computers from word-processing to building my own website
• Proven ability to multi-task while managing diverse duties
• Self-motivated and experienced team player with demonstrated ability to problem solve or work independently
• Reliable, efficient, goal oriented and willing to accept new challenges
Employment History
Sales 2012 to Present
MarketLinc Inc. Saskatoon, SK
• Presently working on the McAfee project, selling various McAfee products to customers.
Shipping and Receiving Clerk 2010-2011
Wholesale Furniture Brokers Kamloops, BC
• Contacted vendors and shipping companies to update customers promptly and efficiently
• Updated customers with the current status of their shipments with focus on any special attention details such as customer deadline requests
• Updated customer’s accounts with notes and details about the status of their orders.
• Filled out purchase orders and sent them to the various vendors
• Handled inbound customer phone calls
• Submitted freight and damage claims
Technical Support Representative 2005-2010
Convergys Inc. Kamloops, BC
• Resolved calls from customers with internet connection and email issues
• Proven ability to consistently meet stat standards
• Effective organizational and time management skills
• Proven ability to adapt to changes made without notice
• Awarded Employee of the Month in February 2008
Customer Service Representative 2004-2005
Star Tek Kingston, ON
• Resolved calls from customers with cell phone issues
• Assisted customers with billing issues
• Proven ability to adapt to changes made without notice
Director of Human Resources 2003-2004
Clean Us Toronto, ON
• Prepared employee hiring package and researched Canadian employment laws
• Effectively handled payroll for all of Canada
• Prepared safety and other training manuals
Administrative Assistant 1999-2003
Claymore, Inc. Toronto, ON
• Efficiently answered all telephone enquires
• Assisted in preparing training manuals for major pulp and paper mills across both Canada and the United States
• Proofread training manuals and multimedia presentations
• Performed weekly backups of all electronic documents
Owner/Creator 1999-present
Bed Tyme Tales Website
• Written hundreds of children’s stories
• Created website and manage its day-to-day operations
• Proven ability to generate a small revenue through advertising
Education and Certificates
Office Administration and Micro-Computer Applications Certificates
CDI College, Kingston, ON
Web Page Design Certificate
CDI College, Kingston, ON