Deb Williamson

Freelance Article Writer & Content Writer

Location:Kamloops, British Columbia, Canada
2 Skills

1375 Ord Road, Unit 1
Kamloops, BC
V2B 7V3
Phone: (778) 470-0675

Highlights of Qualifications

• 5 years experience providing excellent customer service while effectively meeting high performance service standards in a fast paced, high pressure environment
• Outstanding organizational skills with more than 4 years experience in administrative and human resources field
• 20 years effective experience working with all aspects of computers from word-processing to building my own website
• Proven ability to multi-task while managing diverse duties
• Self-motivated and experienced team player with demonstrated ability to problem solve or work independently
• Reliable, efficient, goal oriented and willing to accept new challenges

Employment History

Sales 2012 to Present
MarketLinc Inc. Saskatoon, SK

• Presently working on the McAfee project, selling various McAfee products to customers.

Shipping and Receiving Clerk 2010-2011
Wholesale Furniture Brokers Kamloops, BC

• Contacted vendors and shipping companies to update customers promptly and efficiently
• Updated customers with the current status of their shipments with focus on any special attention details such as customer deadline requests
• Updated customer’s accounts with notes and details about the status of their orders.
• Filled out purchase orders and sent them to the various vendors
• Handled inbound customer phone calls
• Submitted freight and damage claims

Technical Support Representative 2005-2010
Convergys Inc. Kamloops, BC

• Resolved calls from customers with internet connection and email issues
• Proven ability to consistently meet stat standards
• Effective organizational and time management skills
• Proven ability to adapt to changes made without notice
• Awarded Employee of the Month in February 2008

Customer Service Representative 2004-2005
Star Tek Kingston, ON

• Resolved calls from customers with cell phone issues
• Assisted customers with billing issues
• Proven ability to adapt to changes made without notice

Director of Human Resources 2003-2004
Clean Us Toronto, ON

• Prepared employee hiring package and researched Canadian employment laws
• Effectively handled payroll for all of Canada
• Prepared safety and other training manuals

Administrative Assistant 1999-2003
Claymore, Inc. Toronto, ON

• Efficiently answered all telephone enquires
• Assisted in preparing training manuals for major pulp and paper mills across both Canada and the United States
• Proofread training manuals and multimedia presentations
• Performed weekly backups of all electronic documents

Owner/Creator 1999-present
Bed Tyme Tales Website

• Written hundreds of children’s stories
• Created website and manage its day-to-day operations
• Proven ability to generate a small revenue through advertising

Education and Certificates

Office Administration and Micro-Computer Applications Certificates
CDI College, Kingston, ON

Web Page Design Certificate
CDI College, Kingston, ON
Skills (2) Rating
Article Writing
Content Writing