Beverly Buchanan

Freelance UX Designer & Technical Writer

Location:Denver, Colorado, United States
2 Skills


Creative and resourceful UX designer with over 12 years of experience. Well-versed in usability best practices and crafting elegant user experiences. Proven skills in software, website and mobile design. Extensive history of managing multiple projects, facilitating change management, and working successfully with all staff levels and disciplines. Adept at negotiation and promoting collaboration. Excellent at details and problem solving. Flexible and quick to learn, rapidly assimilating new information and tools. Skilled at communicating with clients and building successful relationships. Complementary experience and skills in instructional design and writing.


Information Architecture ? Usability / Human Factors ? User Experience & Advocacy
Wirefames, Process Flows, Technical Workflows ? Web Accessibility Standards
Development in Agile Environment ? Usability Testing ? iOS and Android Platforms


OmniGraffle ? Visio ? Dreamweaver ? HTML ? CSS ? XML ? Photoshop ? Fireworks
InDesign ? Robohelp ? SnagIt ? ConceptDraw Pro ? MS Office ? Acrobat Pro
SharePoint ? WordPress ? Linux / UNIX ? Access ? Project


Buchanan Design-Tech, Lakewood, CO ? 2004 to Present
UX Designer/Information Architect
Performed needs analysis and user research, and created user personas and process flows, use cases, UX requirements, feature lists, paper prototypes, conceptual and site maps, wireframes, technical workflows and mockups.
Highlighted projects:
St.Vincen¬t Health, Indianapolis: Redesign of healthcare website and design of mobile site
Created taxonomy and architectural drawings for redesigning site with 17 major sections in Agile environment. Worked closely with executive team, programmers and designer to craft a more usable site. After launch of main site, designed the mobile website architecture and its content structure.
• Met aggressive deadlines by performing 24-hour or less turnaround as required
• Increased customer loyalty and team collaboration by offering and negotiating solutions for competing priorities

Rockfish International: PF Chang mobile site redesign
Redesigned sections of PF Chang’s mobile site, including improvements to overall architecture as well as specific interactivity.
• Architecture and interactivity designed to increase usability and potential for transaction
• Met aggressive deadlines by performing 24-hour or less turnaround as required

Home Loan Angels: Design of SaaS enterprise-level application for mortgage processing in a call center environment
Designed software architecture and interactions within an Agile environment. Collaborated closely with call center and mortgage experts to ensure accuracy of workflow and usability for customer service reps. Design included electronic performance support system that standardized call center scripts and procedures.
• Reduced development time by producing extremely detailed documents
• Increased ramp up time for customer service reps as a result of software’s usability

Aurora Casket: Design of SaaS enterprise-level B2C application
Worked closely with remote executive team and engineers to redesign software for sales personnel-driven interviews with families for funeral planning. Conducted numerous interviews to determine requirements of various disciplines. Designed adjunct public website for families to provide information prior to interview process.
• Transformed rigid, linear process into modular, extensible system, providing flexibility for sales personnel and enhancing customer experience
• Exceeded team’s goals for reuse of application modules
Ingersoll Rand Security Technologies: Technical B2B website design for administrators and engineers
Researched and created consistent taxonomy for 11 sites. Based on user analysis, developed new site architecture to incorporate all sites with lateral and related topic navigation, and faceted search. Created presentation on site redesign for secondary client to present to his executive leadership.
• Exceeded requirements for improved customer experience
• Directly managed primary client’s challenging account with Ingersoll Rand and improved business relationship
Midwest ISO: Redesign of enterprise-level B2B and B2C website for energy sellers and purchasers, and electrical power end users
Worked closely with remote website team and programmers to redesign existing site architecture and taxonomy.
• Enhanced collaboration among client team members, leading to improved site design
• Achieved corporate endorsement of the redesign in the annual report

imc2, Dallas, TX ? 2000 to 2004
Director of Information Architecture
Built and oversaw the information architecture department at this leading interactive ad agency, designing internet and intranet sites in a fast-paced, Agile environment. Created analysis documents on usability and customer experience. Created, conducted and oversaw usability tests, including surveys, paper and online prototypes. Produced estimates of IA deliverables for all projects and created proposal sections related to IA. Regularly contributed to business strategy potential projects and presented to potential clients. Clients included Blockbuster, numerous pharmaceutical companies such as Eli Lilly and Novartis, and P&G clients, including Clairol.
• Promoted to director within 18 months of hire
• Significantly increased collaboration and teamwork between programming, design and client services
• Contributed to the acquisition of high-profile clients, including Eli Lilly and FedEx Kinko’s
• Transformed IA and usability testing into valuable offerings for clients
• Enhanced strategy for business pitches, leading to a 50% increase in winning business
• Standardized statements of work, reducing project costs and increasing customer satisfaction

RealPage, Dallas, TX ? 1999 to 2000
Lead Interaction Designer
Hands-on supervisor of interactive team building a large, enterprise-level B2B SaaS application for midsize-to-large leasing and property management companies. Worked closely with engineers, business analysts and credit processing experts to conduct interviews, create specifications, business rules, overall architecture, navigation and user interaction. Software included several dashboard GUIs, including credit / scorecard information and maintenance scheduling.
• Delivered 9 out of 12 modules for the software within 11 months
• Increased team productivity by streamlining procedures and standardizing deliverables for the department


• Bachelor of Arts – Dallas Baptist University, Dallas, TX
• Certificate in German – Defense Language Institute, Monterey, California
Skills (2) Rating
UX Design
Technical Writing