Kishor Bhanji

Freelance Datacenter Freelancer & Enterprise System Freelancer

Location:Atlanta, Georgia, United States
2 Skills
Kishor N. Bhanji

• A diverse career graph with experience in Strategy Planning, Infrastructure Services, Service Delivery, IT Consulting, Delivery Management, Business Analysis & Leadership.
• 13 years of experience in Technology Operations, Information Technology, Managing IT across the Enterprise with vast experience ranging from System and Network Infrastructure, as well as IT Security.
• Achievements in managing large strategic IT initiatives involving re-engineering of business processes, operations and enterprise applications.
• Excellent analytical, organizational, interpersonal skills, Identification and negotiation for Business and Technology requirements.
• Committed to efficient and accurate management of information systems in a fast-paced, deadline-driven environment.
• Proven ability to translate Business needs into technology requirements that supports the company's Business objectives, and to successfully manage all phases of IT Projects from needs analysis and requirements definition to vendor, implementation, and training.
• Results oriented professional, recognized for taking on major initiatives, and adapting to rapidly changing environment and resolving mission-critical issues to ensure bottom-line success.

Technical skills
OS: Windows Server 2008/2003/2000/4.0/3.5, Windows7/Vista/XP/2000/ME/98/95, HPUX/AIX/SUN Solaris/SCO Unix/Linux
Mail Communication Tools: Lotus Domino, MS Exchange and Netscape Messaging
Database: Oracle and MS SQL
Internet Tools: MS ISA, Netscape Proxy
ERP: MS Dynamics, SAP and Oracle Application Server 11 and 12
Virtualization Tools: VMWare, Citrix, Hyper V, Windows Virtual PC, Oracle Virtual Box and KVM
Configuration Management Tools: StarTeam, PVCS, WinCVS and VSS
Web/Application Tools: Weblogic, Jboss, Websphere, IIS, Apache
Web Hosting Tools: SOAP, XML, WSDL
Backup Tools: Arc Backup Server, Tivoli, Symantec EXEC
Antivirus Tools: Norton, Symantec, Micro Trend, McAfee
Hardware: Servers/Desktop – HP, Dell, IBM, Acer, Wipro, Zenith

Network Tools
Routers: Cisco Switches (Cisco, 3Com, HP)
Wireless Router: Cisco, LinkSys, Motorola, D-Link, 3Com
Hub/Bridges: D-Link, Cisco, AMP
Firewall: Cisco ASA 5520, FortiNet, Sonic, Norton, Check Point, ZoonAlaram, Symantec
VPN: Fortigate, Portwise, Cisco, Nortel
Telecom: Avaya, Siemens, Alcatel
Productivity Tools: VersionOne, Microsoft Project, MS Office, Cognos, Crystal Report, Jira.

Education & Certification
• PGPGM in Information System – Alliance University • Bangalore - India
• Bachelor of Art - Osmania University • Hyderabad – India
• Project Management Professional (PMP)
• Information Technology Infrastructure Library (ITIL-V3)
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified Professional (MCP)
• Microsoft Certified System Administrator (MCSA)

Areas of Expertise:
• Strategy Development & Execution: Defines strategic IT and program direction, Hardware/Software procurement and maintenance, and maximizes the reliability and utilization of all technical resources.
• Infrastructure Capability: Effectively leads the design/development of cost-effective systems and the efficient deployment of multi-site functions and applications by clearly communicating vision and expectations to project and technical teams.
• Security Expertise: Leads assessment teams in identifying technical and security gaps and implementing countermeasures that effectively balance access with security.

• Implemented an integrated network solution that reduced annual data communications costs by more than $2M.
• Led the installation of a VoIP system scalable for future growth and capable of saving 40% of telecommunications support costs.
• Directed a $5M multi-year project to upgrade the enterprise-wide IT architecture to Windows Server 2008, 2003, Unix, MS SQL, Oracle, Weblogic, Websphere and J2EE while maintaining 99.99% availability.

Professional Experience

Manager – Infrastructure Services Sarus Inc 2011/01-- Present
• Responsible for the overall direction, planning, design and control of all aspects related to the Information Technology department, and its functions.
• Planned, designed and managed 200+ nodes new office setup within budget using IBM and Dell Servers, Workstations and Laptops.
• Performed architectural design, implementation and project management for Windows 2003 and 2008 infrastructures including Active Directory design, high availability MSCS clustering, and Network Load Balancing (NLB) using IIS 6.
• Designed and implemented site to site VPN tunnel and configured VoIP over USA and India Offices.
• Designed and directed multiple environments for Production, Development and QA Teams using IBM, HP and Dell Servers.
• Architected failover solution and deployed Apps and Web services using Websphere, Weblogic, Jboss and IIS.
• Planned, designed and administrated server consolidation program through use of VMware ESX server and VMware Virtual Center.
• Manage daily, weekly, monthly progress reports, work plan activities, onsite reporting, and evaluate performance metrics for the Team on a monthly basis.
• Prepare trend and performance analysis reports as per the client’s requirements.
• Resource requirement analysis based on resource utilization on a quarterly basis.
• Responsible for IT Purchase, Vendor Management and vendor payouts.
Environment: Windows 2008, Linux, MS Share Point, MS Dynamics, MS SQL Server, IIS, MS Report Server,
Websphere, JBoss, Oracle, Oracle EBS, VMware, Sabrix, TWE, Vertex, McAfee Enterprise Ed, Fortigate,
TalkSwitch, Switches and Wireless router (Netgear, Motorola, Cisco), IBM, HP and Dell Servers
Laptops and Workstations.

IT Architect & Implementation Consultant Thomson Reuters 2010/06—2010/12
• Client portfolio: Getty Images, Cisco, American Airlines, Capgimeni, IBM, DCPMidsteam, SkinStore, Nisource and Lexmark
• Conducted system study for above clients, built and presented a budgeted solution to implement the Sabrix(Determination) product.
• Worked with user groups to solve business problems with available technology including hardware, software, databases, and peripherals.
• Performed and supervise completion of highly specialized engineering and technical support tasks associated with cutting-edge technologies
• Led sizing, scalability, and onsite installation activities throughout the implementation cycle for customers using IBM and HP servers.
• Planned, designed and deployed application using 3 tier architecture on IBM and HP servers.
• Responsible for designing the solution as Multicasting, Load Balancing and Clustering for SabrixSolution and SabrixReports.
• Document & evaluate new products and design Proof of Concept (POC).
• Responsible for project deliverables and knowledge transfer resource allocation.
• Expertise with the entire Sabrix product suite, including the Oracle connection, SabrixReports and the SabrixSolution using Oracle EBS 12/11, Oracle 10g/9i, MS SQL 2008/2005, JBoss, Weblogic and Websphere.
Windows 2008/2003, AIX, HPUX,Linux, MS SQL Server, Websphere, JBoss, Weblogic, Oracle, Oracle EBS, VMware, Sabrix, JDK

Manager – Information Technology Apex Software Technologies Pte. Ltd. 2009/07—2010/06
• Designed, architected, budgeted, and delivered a new IT global infrastructure that provided superior performance for a new and legacy applications suite. Redesigned Windows and UNIX server farm environment, implemented global virus remediation architecture, and consolidated the Lotus email architecture from multiple disparate domains to 1 domain of 9 servers. Net impact is ~$100,000/yr. of savings in support, recovery and computing costs.
• Designed, selected, purchased, architected and delivered the company's first disaster recovery datacenter in Singapore. As a result, this datacenter would save the company approximately ~$5 - $10 million in business recovery capability.
• Provided expertise on resource management and allocation, risk mitigation, communications, project plans, project deliverables, actions/issue resolution, scheduling, contract negotiation, policies and procedures, project documentation standards, quality assurance, executive presentations, organizational structure, contract requirements and best practices.
• Upgraded 200+ servers and software migration, deployment of Xgen 4 to Xgen 5 applications.
• Helped select and train a Team of Data Center Specialists who will staff the Data Center, 24 x 7.
• Helped qualify and select a Managed Network Services Provider to monitor the network, 24 x 7.
• Planned and managed the virtualization and migration of Applications into the new Data Center.
• Lead the development of the Service Delivery Model for the IT Organization based on ITIL Service Management.
• Participated in the qualification and selection of the Service Desk Solution and Service Desk Provider.
• Designed the Operating Model and the Operations Guides for Data Centers based on ITIL Service Management.
• Lead the effort to create viable Disaster Recovery Plan and get it updated for primary operational Data Center sites.
• Worked with vendors to produce robust solutions for cooling and fire protection.
IBM x-Series and P-Series servers, ThinkPad, DS3400 SAN storage, Fiber Switch and Router, System Storage TS2250, Windows 2008/2003, AIX 6, Lotus Domino 8, Veritas, Oracle 10g DB, websphere, JBoss, Weblogic, VMware

Manager – Information Technology Infotech Global Inc. 2009/01—2009/06
• Took over poor performing projects and instituted standard process to deliver project successfully using project management best practices.
• Provided expertise on resource management and allocation, risk mitigation, communications, project plans, project deliverables, actions/issue resolution, scheduling, contract negotiation, policies and procedures, project documentation standards, quality assurance, executive presentations, organizational structure, contract requirements and best practices.
• Provided local IT support with high level training on project management knowledge and best practices.
• Introduced procedural process to improve PC user support including scheduled hardware maintenance and IT support tracking activities.
• Implemented assessments and recommendations for project deliverables.
• Prepared and maintained project plans and track activities against the plan, providing regular and accurate reports to customers and line management as appropriate. Also managed and handled changes while project within all project phases.
• Conducted analysis on existing processes and developed and documented improved and where necessary new IT policies and procedures.

Assistant Manager – IT FirstApex Software Technologies Pvt. Ltd. 2005/08—2009/01
• Managed multiple locations of FA, FirstApex India, FirstApex Singapore (Remote Location) and provide support to other FA branches in China, Korea & Japan.
• Lead architect for the enterprise applications of a major client within the Asia Pacific. Direct supervision of a team of 15 database, J2EE, applications monitoring, Identity Management, Content Management and security architects and engineers in hosting large-scale, highly-available and highly secure infrastructure supporting enterprise applications and web sites for the agency. Provide indirect supervision and technical direction to over 75 support personnel including database administrators (DBAs), application server administrators, system administrators, application developers and project managers as well as level-2 and level-3 support staff.
• Architected and designed the Operating Model and the Operations Guides for Data Centers based on CMMi using IBM (x Series, e-Series, p-Series) Hardware and Software.
• Implemented and documented IT Policies for Infrastructure and Security.
• Managed and maintained Windows workstations, Network running on Windows 2000 / 2003, Unix(AIX, HPUX, Sun Solaris), System storage DS3400, 3581-L17 LTO Ultrium, SAN Router and Switch, Lotus Notes Domino (Mailing, Applications, Replication and Cluster), Enterprise backup solution Tivoli Oracle and MS SQL Database, Websphere, Weblogic and Citrix servers spread across 4 locations at Bangalore, Singapore, Japan & China.
• Designed and developed solution for Build, Configuration and Deployment (BCD) using StartTeam and Perl system.
• Prepared the team for audit readiness and compliance in terms of process management, business risks, code library management, documentation, artifacts.
• Handled IT Outsourcing Audit conducted by Price Waterhouse Coopers, with full responsibility for Infrastructure & Systems.
• Maintained inventory of IT assets of the company.
• Designed and implemented software library for Hardware, Software and non IT material.
• Internal and External IT Purchase / Vendor Management
IBM xSeries and eSeries, pSeries, iSeries servers, ThinkCenter, NetVista, ThinkPad, DS3400 SAN storage, Fiber Switch and Router, 3581-L17 LTO Ultrium, Windows 2008/2003, AIX 5/6, AS400, Tivoli(TSM), IBM Director, Rational Clearcase, Lotus Domino 6.5 and 7, Lotus 123, Sametimes, Oracle 9i/10g DB, MS SQL, websphere, JBoss, Weblogic, Citrix, HPUX, SunSolaris.

Lead Systems Administrator Infotech Global India Ltd. 1998/07—2005/07
• Oversaw the management and maintenance of the network based on Windows NT Servers / 2000 Servers, MS Exchange 5.5 Server & Windows workstations spread across 3 locations at Bangalore, Delhi and USA .
• Lead a team of 8 System Administrators with responsibilities including remote support for USA Head Office.
• Handled new office shifting project and architected, designed, planned IT infrastructure, network security, VoIP, 3 international internets links and enterprise development hub within 8 team members.
• Completed setup for 127 franchise all over India and given Remote Support for Servers and Training Lab
• Implementation, Installation, configuration & Troubleshooting of Exchange Server 5.5.
• Setup and maintenance of Oracle databases / MS SQL Database.
• Implementation, Installation, configuration & Troubleshooting of Site Server.
• Installation, configuration (and maintenance) of:
? Websphere to use an Oracle database.
? Cognos Reporting tool.
? Proxy Server; IIS 4 / 5 and maintaining all client sites remotely.
? Anti Virus Scanner, Patches, Service packs. Updating of Service packs and Latest Anti Virus DAT files.
• Installation, configuration (and maintenance) of client servers remotely using Microsoft Terminal Service, Funk Software and PC Anywhere.
• Implemented and configured TCP/IP on NT/2000 Servers and Workstations with DHCP, WINS and DNS.
• Installation, Maintenance and Troubleshooting of CISCO Routers (2505, 2500, 1700 series); and CISCO/3 Com Switches (2900, 4400, 3300 series).
• Configuration and Maintenance of VOIP, Extranet Norton Access Client & Cisco VPN
Skills (2) Rating
Enterprise Systems