•Solid Administrative and customer service experience •Exceptional versatility and adaptability. •Dedication and drive as a hard-working individual. •Superlative communication and team-building skills. •Ability to manage multiple tasks in a pressured environment
Advanced & professional skills:
MS Word MS Excel MS Access MS PowerPoint Typing 55 wpm Publisher 98
CUSTOMER SERVICE AND SALES SKILLS
•Conferred with customers’ by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.•Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
•Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
•Interacted with clients and utilized excellent organizational skills to arrange and coordinate special events for the Annual Gala for the Administrative Office of the Boys & Girls Clubs of Los Angeles, CA
•Delivered excellent customer service and conducted in-house sales promotions while functioning as a sales Marketing representative for Sears Marketing Center.
•Managed daily sales operations at the Senior Center in Long Beach, which included setting appointments for seniors to participate in different athletic competitions. •Responsible for researching and resolving complaints to ensure customer retention and satisfaction.Quantitative skills
•Completed and submitted invoices and process for payments. •Provided technical support concerning items as necessary.•Handled expense reports with account summaries. •Maintained inventory control. •Demonstrated knowledge of and accountability for payroll and employee records, daily sales operations, and profit and loss statements, including inventories, labor, petty cash, bank deposits, change orders, and bank deposit verifications. •Managed petty cash, payroll, inventory, member statements, accounts receivable, and payable.
INTERVIEWING SERVICES of AMER Customer service Interviewer 04/10 - 12/10
SANDRA PARK LAW, LCC Legal assistant/Loan Modification rep 06/09 - 11/09
MULTI-CULTURAL MARKETING, Inc. Customer service representative 06/07 - 12/08
SKY HIGH BUILDERS Inc. Telemarketing Sales Representative 08/06 - 05/06
NIELSEN Entertainment Marketing Research Interviewer 04/05 - 02/06
SEARS Marketing Center Telephone Sales Representative 04 /03 - 08/04
Bachelor of Science in Business Management - Kaplan University - Present – Online Course- main office Davenport, Iowa
Microsoft Office Software Training - Long Beach City College Training Center – CTC
Salesperson - Independent Career Institute, St. Louis, MO Real Estate Training
Medical Secretary - St. Louis Business Institute, St. Louis, MO