Mary Anne Biddiscombe

Freelance Transcriptionist & Data Entry Freelancer

Location:Ottawa, Ontario, Canada
2 Skills
Personable, professional and dedicated individual with a wide range of experience in service oriented environments, providing assistance to individuals of all backgrounds and interests. Enthusiastic and willing to perform a wide variety of tasks and take on new challenges.

Core competencies include:

Cash Handling and Administrative Skills
Balancing and managing accounts including petty cash
Word processing and data entry; able to effectively complete required documentation
Performing basic bookkeeping
Filing, printing, faxing and cataloging information
Processing ingoing and outgoing mail

Functionally bilingual in English and French
Over 18 years of experience providing client/customer service within a variety of environments
Demonstrated ability to adapt easily to new requirements
Strong interpersonal communication skills with the ability to foster and maintain positive relationships with customers and co-workers
Proven ability to multi-task in fast paced, challenging environments
Solid organizational and time management skills
Customer Service Skills
Greeting customers and directing them to the appropriate areas or items
Providing general information to the public relating to the products and services offered by the company
Speaking clearly, concisely and effectively when communicating with customers and co-workers
Working effectively in a team environment
Demonstrating excellent interpersonal skills by using active listening in order to understand information and ideas, as presented verbally
Answering telephones and responding to enquiries and concerns
Maintaining a clean and organized environment
Solving customer issues quickly and effectively
Hospitality Network, Queensway Carleton Hospital
Customer Service Representative 2010/04-2011
Ottawa Hospital, Sitter, Continental Health Care 2004-2010
Receptionist, Law Office 2007
File Clerk, CBC (Pensions Division) 2005
Telephone Surveyor, Goss, Gilroy and Associates 2005
Clerk, Statistics Canada 2004
Customer Service Agent, Bell Nexia 2001
Word Processor, Ontario Workplace, Safety and Insurance Board 1990-2000
Nurses' Assistant, Paramed Healthcare 1989-2000
Sales Secretary, Comshare Limited 1987-1988
Administrative Support, Total Support Services 1982-1987 ___________________________________________________________________________

Accounting Clerk Diploma, Academy of Learning 2000
Certificate in Intermediate French, 1999
Certificate in International Language Studies, University of Ottawa 1984
References: available on request
Skills (2) Rating
Data Entry