EXPERIENCE
Since June 2011 FREELANCE INTERPRETER
April, 2004 - March, 2011
LANGUAGE LINE SERVICES
(Panama City, Panama Offshore Call Center)
Over-the-Phone All-Call Interpreter
Provide telephonic interpreting services to major institutions to facilitate communication between professionals and non-English speaking customers or patients in different fields such as medical, insurance, finance, social services, legal, 911 calls, etc.
? As a medical interpreter I interpreted from a simple call to schedule a medical appointment to have a triage nurse, emergency room, labor and delivery scenarios, hospital consent for surgery or procedures, advice nurse, home care assistance, Doctors appointments in many fields, such as psychiatry, gynecology, pediatric, cardiology and many others cases.
? As a legal interpreter I have interpreted booking, hearings, 911 calls and other type of scenarios.
? As a Customer service interpreter I had served utilities companies, financial institutions, government institutions and any type of company that need to have communication with their non-English speaking customers.
February, 2003 - March, 2004
SITEL PANAMA CALL CENTER
(Panama City, Panama Offshore Call Center)
CUSTOMER SERVICES AGENT.
Provided customer care and sales service to many projects within the company.
January, 2000 – December, 2001
STAR CONTACT PANAMA
(Panama City, Panama Offshore Call Center)
TELEMARKETING AGENT
Provided customers services to several accounts of the company, take payments, placing orders, handling complains, and credit card sales.
Experience in Previous Positions.
Office related duties as a Management Assistant, Secretary, Receptionist and Accounting Department.
1996-1999.
SKILLS
Windows Operating Systems
MS Office (Word, Excel, Outlook, PowerPoint, Publisher) Internet proficient
ACHIEVEMENTS
*MEDICAL, INSURANCE, FINANCE AND LEGAL TRAINING BY Language Line Services.
Certification No.293
*Certificate of Commendation Excellence in Performance (4 Certificates)
****(Achievements obtained as an interpreter at LLS)
STUDIES
Panama National University
Economics Faculty
Banking and Finance
third level
Degree in Bilingual Commerce
Saint Mary’s Academy, 1996
REFERENCES
References will be furnished on request.