To expand on my career in customer service with opportunities for growth.
April 2004 to October 2011 Vangent Inc. Coralville, IA.
Claims Customer Service Rep 2
Inbound customer service representative for Medicare with impeccable knowledge and customer service skills.
Receives Achieves Expectations or Exceeds Expectations scores on all calls.
Have been included on multiple focus groups.
Have been requested to test several new web tools for CMS (Centers for Medicare & Medicaid Services).
March 2003 to February 2004 Hobbs Feather Company West Liberty, IA.
Duties to include: Payroll, Inventory, Shipping both Locally and Internationally, Receiving, Invoicing, Packing, Order Taking, Order Filling, Processing of Raw Materials(Cleaning, De-boning, Dying, and Drying of animal feathers, tails and skins for the fishing industry.
1999 to 2002 Kirkwood Community College Cedar Rapids, IA
Computer Programming & Web Design