? Experience ? Account specialist 2009-2011
Sprint/ Nextel , Hampton, VA 23669
? Providing Sprint/Nextel customers with the best customer service in resolving all issues and concerns in one call. “One call resolution” never having the customer to call back for same issue or concerns. Account Specialist assists customers with billing concerns, providing accurate information about charges, fees, or terms and conditions. As well as assisting customers with equipment issues, providing troubleshooting on or replacing devices. Account Specialist also assists customers with processing cancellations per their request, but our goal is to try to save our loyal Sprint/ Nextel customer from leaving on a bad note.
? Estimating Assistant 2008-2008
o Scott Thomas Construction, Williamsburg, VA 23188
? Identifying, contracting, and qualifying prospective subcontractors, preparing and managing bid binders, working with owners, property managers, and vendors to determine and outline additional job costs, and providing additional administrative assistance as needed to estimators.
? Resident Assistant- Student Affairs 2006-2007
o The Art Institute of Washington, Arlington, VA 22202
? A RA position is to get to know each and every resident in your building in a meaningful way. An RA is asked to facilitate educational, social, and other types of programs for residents. RAs are caring individuals that receive training in order to respond with skill and sensitivity in a variety of counseling situations.
? RA’s are expected to complete the necessary forms for programs, housing inspections, discipline incidents, weekly reports. RA plays a vital role in disseminating information about on-campus events, policies and procedures to residents. posting flyers, and hosting meetings
? Floor Supervisor, Manager 2000-2003
o Williamsburg Plantation Resort, Yorktown, VA 23667
? Monitoring Initial Call persons duties
? Maintain proper business environment
? Conducted Hiring and layoffs
? Education ? The Art Institute of Washington, Arlington, VA 22202
? * Bachelors of Fine Arts, Interior Design 2003.2007 December
? Certificate of Completion USG–Acoustical Ceiling Systems – 1 hour
? Skills * Qualities ? Adobe Photoshop * Adobe Illustrator * Auto CAD * MS Office Word, MS Office Excel, MS Office Power Point * Architectural Drafting * Animation- Hand-drawn * Rendering hand drawn * Space Planning * Color Theory
? Responsible, self- management, self- discipline, detailed orientated
? Thinks creatively, makes – decisions, solves problems, visualizes, acquires and uses information, works well with others, know how to reason, knows how to work under tight timeframes and manage multiple projects simultaneously.
? References ? References are available on request.