Summary of Skills
? Project Management
? Strategic partnering
? Management coaching and training
? HRIS Systems
? Vendor Management
? Needs Assessments and department audits
? Policy and procedure development
? Benefits Administration and Management
? Proficient in MS Office Suite
? Client relationship building
Human Resources Generalist (Client Accounts), Paychex 2008 - current
Provide account management and strategic and tactical human resources and benefits consulting, coaching and training services to 40 client companies representing a book of business of $700,000 in annual revenue.
? Account Management: Liaison between client and Paychex departments (payroll, 401K, Section 125) to facilitate effective implementation of services, communication and resolution of client issues.
? Human Resources Consultant: Perform comprehensive audits of clients’ human resources policies and practices; counsel clients in development of legally compliant policies and programs and develop legally compliant handbooks, job descriptions, progressive discipline system, etc. that strategically align with business mission, culture and long and short-term goals.
? Training: Conduct trainings on various topics regarding legal human practices, team building, effectively managing employees, non-harassment, communication and customer-service topics.
? Benefits: Conduct annual health and welfare renewal and annual open enrollment benefit meetings for client companies involved with the Professional Employer Organization; train all clients on administration of benefits: COBRA, Section 125 Plan, Family Medical Leave, 401K, and health insurance.
Human Resources Analyst, The Standard (contract position) 2007 – 2008
Audited human resources policies and procedures for legal compliance and strategic alliance with company business model.
? Edited company’s 70 human resources policies and developed new policies as necessary. Researched applicable federal and state labor laws, model human resources policies and company culture and business practices.
? Wrote all polices utilizing the Associated Press writing style guide and new company policy guidelines and published all to company intranet.
? Procedure development and documentation: Researched staffing processes, documented procedures and created staffing department efficiencies through development of document templates and procedure guidelines.
Vocational Consultant, Career Directions Northwest 2006 – 2007
Worked with injured workers to assess vocational skills and interests and develop training plans to facilitate return to work.
? Performed comprehensive evaluations of injured workers. Developed a vocational goal and training curriculum that included continuing education and/or on-the-job training.
? Performed comprehensive labor market research to determine labor market and skills and training necessary for specific career goals.
? Facilitated job search efforts including development of resumes and cover letters, interview preparation assistance and development of job leads.
Compensation Analyst, Legacy Health Systems (contract position) 2005
Contracted to assist compensation department with various projects and day-to-day salary review work for union and non-union jobs.
? Performed individual equity review analyses utilizing detailed spreadsheets of internal compensation details, charts and costing to place existing employees and new hires appropriately in pay range ensuring internal equity.
? Benchmarked exempt and non-exempt jobs to market utilizing various salary surveys, internet research and contacting other hospital systems.
? Developed new and revised existing job descriptions assigning appropriate FLSA status, salary grade and job code.
Benefits Supervisor, Oregon Health Science University (contract position) 2004
Contracted to supervise open enrollment for 9,500 employees and perform comprehensive audit of benefits department for efficiency, effectiveness and improved customer service.
? Facilitated successful open enrollment project that was completed within all deadlines and budget. Met goal of 90% of employees enrolling via new online benefits system eliminating many hours of data entry and forms processing.
? Achieved improved employee customer service and department efficiency via development and implementation of more efficient workflow processes that achieved timely enrollments in health plans decreasing monthly health insurance reconciliation discrepancies by 11 pages and timely payroll deduction entry avoiding additional input/adjustments to future payrolls.
? Project work included: Revised Benefits Guide, Oracle employee benefit self-service instructions, and COBRA open enrollment materials; developed comprehensive spreadsheet to project health insurance costs for union negotiations.
Benefits Analyst, Blount, Inc. (contract position) 2003 – 2004
Engaged to perform comprehensive audit of benefits processes for cost-effectiveness, legal compliance, administrative efficiency and impact on employees and retirees.
? Researched various COBRA administrators; recommended and implemented new vendor and process that was efficient, legally compliant and reduced costs by more than 60%.
? Recommended changes to retiree medical insurance premium billing process and vendor. Negotiated with current vendor for more efficient process and improved customer service. Financial impact analysis suggested that additional changes, if implemented, would result in a 20% cost-savings.
? Performed comprehensive audit of retirement administration processes. Developed training materials for retirees and streamlined administrative processes resulting in improved customer service, and increased administrative efficiencies.
Benefits Specialist, Oregon Steel Mills 2000 – 2003
Facilitated day-to-day operations of benefits for multi-state employer with 1800 active union and non-union employees and 600 retirees through administration of multiple insured and self-insured health and welfare and retirement (defined benefit, defined contribution, employee stock ownership) plans, development and documentation of processes and procedures; vendor selection and management; development and dissemination of open enrollment and various benefits education pieces.
? Discovered $200,000 in overpayments of health plan premiums via detailed audits; negotiated credit of overpayments with vendors; located and facilitated return of $10,000 in defined benefit plan overpayments. Additional cost-savings to department via facilitation of plan changes and administrative efficiencies for retirement plans and termination of medical insurance for deceased retirees.
? Implemented improved administrative processes resulting in first “clean” internal department audits for defined pension and employee stock ownership plans.
? Developed training on retirement plans and retiree medical insurance benefits for improved customer service and communication of benefits.
Education and Certifications
Masters of Public Administration, Portland State University
Bachelor of Science, Social Work, University of Oregon
Senior Professional in Human Resources (SPHR)
Life and Health Producer’s License, State of Oregon
Project Management Certificate, Portland State University Management Training Program
Mediation Training Certificate, Portland Community College
Powerhouse Mentoring Program: Volunteer Mentor and special projects
Clackamas County Dispute Resolution Center: Volunteer Mediator