Patricia “Trish” Lilly • 117 Bridge St., Huntington, WV 25702
CSR, Graphic Designer/Photographer with 25+ years of experience in the printing and publishing industry. Exceptional collaborative and interpersonal skills, dynamic team player with well-developed written and verbal communication abilities, highly skilled in client and vendor relations and negotiations, talented at building and maintaining “win-win” partnerships, accustomed to performing in deadline-driven environments.
• Provided support to the sales team, ensuring all sales & service objectives were met.
• Responsible for customer service in the digital equipment division.
• Worked with new customers in the development of new accounts
and the implementation of new systems.
• Assisted in the development of new policies and procedures.
• Assisted in the training of new customer service representatives and associates.
• Performed market research surveys on customer needs and requirements.
• Prepared weekly sales reports for the sales team.
• Generated repeat business through successful client follow-up.
Freelance Designs, Huntington, West Virginia 2001-Present
Photographer - Customer Service - Graphic Designer
Designed and produced all camera ready art (4-color and b/w) for print and web. Explained peculiarities and special requirements of jobs to customers. Maintained contact with customers concerning suggestions/problems via phone, email and fax. Performed market research surveys on customer needs and requirements. Data entry of mail lists. Web site design and maintenance. Completed photographic assignments using digital cameras. Excellent knowledge of process and systems used to scan and digitally capture images onto CDs/DVDs. Knowledge of methods and issues related to using a variety of digital scanners, printers and office equipment. Able to judge and correct digital images for color, contrast and density compared to originals using Photoshop to modify color, balance and contrast. Able to scan photographic media (slides, transparencies and film) to produce digital images. Ability to use cross platform computers/operating systems, and graphics and imaging applications. Excellent team player, flexible, able to work independently and collaboratively in deadline driven environments. Ability to organize time and schedules efficiently.
Duplicator Sales and Service, Lexington, Kentucky 2000-2001
Customer Service - Dispatcher - Graphic Designer – Staff Photographer
Managed customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products. Worked with new customers, developing new accounts and the implementation of new systems. Assisted in the development of new policies and procedures and training of new customer service representatives and associates. Prepared weekly sales reports for the sales team and sales management. Provided support to the sales team, ensuring all sales and service objectives were met. Generated repeat business through successful client follow-up. Maintained inventory and ordered supplies, toner and parts for copiers. Dispatched technicians to customer locations. Extensive copier knowledge; Xerox: (b/w) 6010, (color) DC12, 2010 and Igen, Ricoh: (b/w) and wide-format and some Canon. Obtained new printing customers from sales, concept to finished projects.
World Color, Lexington, Kentucky 1999-2000
Liaison between the customer (Harris Publications, NY), sales and all production areas including but not limited to: Scheduling, paper, imaging, press, finishing, inventory control, and distribution. Worked with both customer instructions and requirements of each job to all production areas. Managed overall production of printed products, including planning, troubleshooting, and reporting of the production process for company and customer. Correspondence/meetings with customers, fellow employees and supervisor via phone, email and in person.
Color Center, Charleston, West Virginia 1998
Assistant to the President - General Manager - Customer Service
Managed operations of color pre-press facility: Bank deposits. Ordered supplies for drum scanners and matchprint equipment. Supervised all pre-press for output of film and matchprints. Compiled and data entered mailing list for sales department. Performed credit authorizations and collections. Developed excellent rapport with customers, significantly shortening payout terms. Followed all federal and state labor policies and procedures, including all OSHA requirements.
Haig’s Printing, Palm Springs, California 1995-1997
Assistant to the CEO & President - Customer Service - Production Manager
Maintained the company's operations in the absence of the president. Established customer service department. Set up and maintained current and new customer files. Assisted all departments, i.e., accounting, production, and sales staff. Wrote work orders. Generated correspondence. Suggested to the president revisions to existing procedures and/or submitted new methods, ensuring the timely completion of tasks within specified time frames. Reviewed quotations, billing, collections, and maintained inventory of all shop supplies. Worked closely with all outside vendors. Attended all production meetings. Approved overtime. Monitored activity of the CSRs and determined the work loads between all departments, from accounting to the switchboard, to ensure prompt completion of all jobs. Submitted progress reports. Performed other duties assigned to me by the president.
Country Music Association Directory, Palm Springs, California 1996-1997
Assistant to the Publisher - Creative Director - Customer Service
Managed staff of 10 employees in design and production of 2 600-page 4/c tab-divided country music directories. Layout (ad/edit ratio) for printer impositions. Assisted all departments, especially sales. Reviewed ad contracts (size/cost) for accurate billing, maintained log of (run sheets) ads in publications, obtained printers quotes, worked with outside vendors. Designed and produced direct mail campaigns. Monitored costs of shipping department. Performed any other duties assigned to me by the publisher.
Desert Publications, Palm Springs, California 1988-1995
Art Director - Graphic Designer – Staff Photographer
Designed and produced Palm Springs Life’s Desert Guide magazine (100-pages monthly). Layout (ad/edit ratio) for printer impositions, art-directed photo shoots, paste-up, spot illustrations, color separations, checked bluelines, color keys, and matchprints, and attended all press-checks. Maintained close working relationship with publisher, editor, advertising director, production and photography departments to meet all deadlines and shipping schedules.
Desert Sun Newspapers, Palm Springs, California 1987-1988
Art Director - Graphic Designer
Managed art department for daily newspaper. Designed and produced ad layouts, in-house promotions, rack cards, media kits, logo designs, brochures, and section covers. Ensured all deadlines were met. Attended press checks. Ordered supplies. Worked with outside vendors. Maintained close working relationship with sales staff, production and camera departments, advertising director, and publisher.
Associate Degree Advertising/Graphic Design, 1985
Art Institute of Atlanta, Atlanta, Georgia
Platforms: Mac OS 9/10, Windows XP (Home/Professional), Xerox, Ricoh and Canon Digital Printing Presses (Copiers) with Splash and EFI Fiery Rips, Ricoh Engineering B/W Wide Format, Nikon/Olympus Digital Cameras, Epson, HP, and Lexmark Scanners/Printers.
Applications: Quark XPress, Adobe Photoshop, Acrobat, Freehand, Illustrator, PageMaker; Microsoft Office Suite (Word, FrontPage, Excel, PowerPoint, Outlook), Nero Express/Toast.
Online Portfolio see below