Sarai Cortez

Freelance Blog Writer & Accountant

1457
Location:Irving, Texas, United States
Profile:https://www.freelanced.com/saraicortez
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2 Skills
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SARAI CORTEZ
418 HEART RIDGE /SAN MARCOS, TX 78666 / PHONE: 512-745-4740 / EMAIL: SARAI.CORTEZ81@GMAIL.COM

SKILLS
• Trend analysis • Billing, credit and collection analysis
• Tracking and reporting • Process design and audit

PROFESSIONAL EXPERIENCE
Chain Lakes Power
Parent Company to SP Austin, TX
FINANCE, ACCOUNTING, OPERATIONS June 2011 – present
• Assisted with the closing of the sale of assets of Simple Power, including operational and financial reporting of active customer activity and forecasts
• Worked with third party collection agency to settle all outstanding external collection accounts
o Tracked and recorded payments
o Responsible for write-off and appropriate adjustments
• Completed 6 contact hour course on Managing Sales and Use Tax
• Assisted with the sales tax audit
• Accounting and financial analysis including assisting with monthly, quarterly and annual financial reports
• Research for new venture, which included deep dive analysis of Manhattan real estate market
• Responsible for implementing and maintaining Salesforce
• Responsible for all accounts payable

Simple Power
Retail Electric Provider Austin, TX
SR. OPERATIONS AND FINANCIAL ANALYST November 2009 – June 2011

• Developed, implemented, and maintained processes to increase efficiency and reduce operational issues
o Account inconsistencies related to service start dates and rate issues
o Invoicing delays/errors
• Accounting and financial analysis as related to current operational systems

• Responsible for deep dive analysis and audit of billing and collection processes resulting in discovery and recovery of accounts not picked up by the system. Implemented improved systems, reporting and controls resulting in a 10% collection rates increase.

• Responsible for the audit of the operational department and the processes and daily tasks in place, resulting in a 67% increase in efficiency by automating and designing better systems and controls. Maintained and updated the customer collection event engine.

• Solely responsible for collections process and credit analysis
o Developed the external collections process
o Worked directly with third-party collection agencies
o Determined evaluation and valuation process for those accounts that were transitioned to external collections.
o Tracked and reported payments and other collection-related issues
• Resolved escalated customer-service issues: determined solutions and appropriate responses (including BBB and PUC complaints)
• Managed audit process for bad debt reconciliation
o Responsible for the adjustment of accounts and accounting consistency
• Worked closely with IT department in the design of system reports and automation of operations and financial processes
• Maintained client event configuration
• Managed audit process for bad debt reconciliation
o Responsible for the adjustment of accounts and accounting consistency
• Worked closely with IT department in the design of system reports and automation of operations and financial processes
• Managed suspense account
• Managed and approved all daily billing
o Re-designed the daily billing checks for accuracy of invoices released to customers (about 1000 invoices a day)
o Validated all special charges and added special charges for commercial partnerships
• Oversaw LITE-UP program
o Evaluated and determined discount to eligible customers, as approved by the state
o Filed monthly statement reports to the state
• Assisted in the customer valuation process
• Audited commercial accounts for payments schedules and projected balances and profitability
• Initiated ACH payments for ERCOT, DAM, and TDSP invoices and reconciled these payments against weekly projected costs.

Galveston College
Community College Galveston, TX
CUSTOMER ACCOUNT ASSISTANT October 2005 – August 2006
• Managed class schedules and room scheduling
• Supervised Continuing Education student registration
• Updated and maintained student records
• Responsible for officer during weekend and evening hours
• Assisted with the weekly journal entries of payments to be sent to college business center

Galveston Police Department
City of Galveston, TX Galveston, TX
TELECOMMUNICATIONS OPERATOR October 2004 – September 2005
• 911 Operator
o Answered emergency calls, entered calls and determined appropriate response unit
• Police/FIRE/EMS dispatcher
• My work here proved that I have a great ability to multi-task as well as work in a time-sensitive environment, meeting important deadlines
The Sky’s The Limit
Kite & Toy Store Pismo Beach, CA
MANAGER April 2003 – July 2004
• Responsible for inventory – secondary buyer
o Attended gift and buying shows
• Lead sales
o Sales staff supervision and scheduling
• Daily and monthly financial reports

Rensselaer Polytechnic Institute
BRIDGE/HEOP Summer Programs Troy, NY
TEACHING AND RESIDENT ASSISTANT August 2000 – May 2001
• Teaching Assistant for Introduction to Engineering Analysis
• Supervised 25 pre-college and freshman female students
• Activities Director and RA Counselor

EDUCATION
Texas State Univeristy San Marcos, TX
B.B.A, FINANCE 3.96/4.0 2009
Summa *** Laude, Beta Gamma Sigma

Rensselaer Polytechnic Institute Troy, NY
Studied Electrical Engineering

RELEVANT SKILLS
• Proficient with Excel, Word, PowerPoint, QuickBooks, Bloomberg and Factset; semi-proficient in Adobe Photoshop & SQL
• Exceptional communication, organization and analytical skills
• Outstanding customer service abilities
Skills (2) Rating
Blog Writing
Accounting