DIRECTOR, PROJECT MANAGEMENT – IT SECTOR
? 12 Years in Software Development
? 12 Years in Healthcare IT
? 12 Years in E-commerce
? 12 Years in Process Improvement
? 11 Years in Business Analysis
? 6 Years in Quality Assurance ? 6 Years in Data Analytics
? 6 Years in Project Management
? 1 Year in BA and QA Management
? MBA from the University of Dallas
? Bachelor of Commerce (BCom) from Ryerson University
? PMP certified
CONNEXTIONS (A DIVISION OF OPTUMHEALTH) – LOUISVILLE, CO 2010 to Present
IT Director, Project Management
? Managed the relationship and communication for project and operational needs for Connextions’ largest client who accounted for 70% of the IT revenue.
? Developed new procedures to streamline activities, improved existing processes, and implemented several project templates that are now standard deliverables.
? Managed a team of Business Analysts and Quality Assurance Analysts. Responsible for forecasting resource needs and leading the team to success.
? Supported the client’s needs for both a sales agent application and websites.
? Forecasted, monitored, and communicated the capital budget, project timeline, and scope.
? Communicated project status, risks, issues, problem identification and solutions to business partners, IT, and upper management on a regular basis.
? Managed scope and change requests by performing impact analysis and feasibility measurements.
? Supported requirement needs, elicited requirements, and assisted with requirement updates.
? Assisted with testing, test tracking, triaged issue resolutions, and communicated project needs.
? Release coordinator for project and operational production deployments including a 10,000 hour project.
? Primary contact for production support, client assistance, and client support.
CVS CAREMARK – RICHARDSON, TX 2005 to 2010
Senior Project Manager / Senior Business Analyst
? Managed multiple small to large projects by providing communication, leadership, and documentation skills for e-commerce and Medicare Part D applications and projects.
? Provided management assistance by maintaining status of team members, forecasting resource availability, and leading the team through motivation and training.
? Designed and communicated a new web based application through storyboards, mock ups, and process flows. Created a new user interface by using Section 508 standards and industry standards usability enhancements.
? Elicited information from business partners to analyze problems and to find the best IT solutions that satisfied business needs within budget, time, and scope. Ensured solutions benefited business’ long term goals and strategies. Major player in developing and launching over 3 new client web-based applications.
? Successfully monitored deliverables and budget throughout projects to ensure on-time and on-budget project deliveries.
? Communicated project status, risks, issues, problem identification and solutions to business partners, IT, and upper management.
? Created and implemented process improvements including a development estimation template, a change request process for minor enhancements, and a process to get enhancements reviewed and approved.
? Assisted with production planning by allocating work to resources and planning implementations.
? Provided required change management, scheduling, compliance, and production release documentation. Managed production releases.
? Supported key projects and initiatives as a collaborator between business partners and IT.
? Assessed the gaps between the ‘as is’ and desired ‘to be’ to identify alternative solutions and associated benefits and resource requirements.
? Built strong business relationships with business partners, IT, and all related departments.
HEALTHMARKETS – NORTH RICHLANDS HILLS, TX 1999 to 2005
Quality Assurance Analyst
? Supported all e-commerce and Visual Basic applications, IVR, Imaging, EIstream, and Rumba mainframe systems by testing changes and reporting defects.
? Implemented process improvements to remove impediments and quality improvements to lower defects.
? Analyzed user requirements and translated business needs into programmable solutions to enhance computer systems and applications.
? Wrote documentation that detailed user needs, product solutions, application functions and limitations, project scope, business goals, and workflow.
UNIVERSITY OF DALLAS - IRVING, TX
Masters of Business Administration (MBA) 2000 to 2002
? Focus in Information Technology program with a specialization in Applications Development.
? Information technology credits include relational database theory and design (SQL), object oriented programming, software design theory, systems analysis and design.
RYERSON UNIVERSITY - TORONTO, CANADA
Bachelor of Commerce (BCom) 1994 to 1998
? Major in Marketing and a minor in Business Communication.
? Marketing concepts include Research, International, Direct, and Consumer Marketing, and Branding.
? Core business credits include finance, accounting, economics, and strategic management.
PMI – INTERNATIONAL PROJECT CERTIFICATION
Project Management Professional (PMP) 2009