Fanny Ntua

Freelance Fashion Illustrator & Presentation Designer

Location:Silver Spring, Maryland, United States
2 Skills
Primary Phone: (202) - 316 – 7038
e-mail :

Objective : Conferred with customer by phone or in person to provide information about services .and products. Resolved customers complaints.
Work Experience
Mar 2005 To
Present Fitting and Alteration Specialist
Lord and Taylor, Washington, DC
Fit and study garments on customers to determine required alterations. Sew garments, using needles and thread or sewing machines. Measure parts such as sleeves or pant legs, and mark or pin-fold alteration lines. Take up or let down hems to shorten or lengthen garment parts such as sleeves. Let out or take in seams in suits and other garments to improve fit. Assemble garment parts and join parts with basting stitches, using needles and thread or sewing machines. Remove stitches from garments to be altered, using rippers or razor blades. Record required alterations and instructions on tags, and attach them to garments. Examine tags on garments to determine alterations that are needed. Fit, alter, repair, and make made-to-measure clothing, according to customers' and clothing manufacturers' specifications and fit, and applying principles of garment design, construction, and styling.

Apr 2007 To
Feb 2009 Customer Service Representative
Stein Mart, Washington, DC
Conferred with customers by telephone or in person to provide information about products and services, took and entered orders, canceled accounts, and obtained details of complaints. Kept records of customer interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken. Checked and ensured that appropriate changes were made to resolve customers problems. Determined charges for services requested, collected deposits or payments, and arranged for billing. Referred unresolved customer grievances to designated departments for further investigation. Reviewed insurance policy terms to determine whether a particular loss is covered by insurance. Contacted customers to respond to inquiries and notified them of claim investigation results and any planned adjustments. Resolved customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Compared disputed merchandise with original requisitions and information from invoices, and prepared invoices for returned goods.

May 2003 To
Mar 2005 Cashier
Au Bon Pain, Washington DC.
Received payment by cash, check, credit cards, vouchers, or automatic debits. Issued receipts, refunds, credits, or change due to customers. Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Greeted customers entering establishments. Maintained clean and orderly checkout areas. Established or identified prices of goods, services or admission, and tabulated bills using calculators, cash registers, or optical price scanners. Issued trading stamps, and redeemed food stamps and coupons. Resolved customer complaints. Answered customers' questions, and provided information on procedures or policies. Cashed checks for customers.

Education History
Jul 1982 Lycee Lypok High School
High School Graduate
Gombe, Congo

Fashion Design and Haute Couture
Lycee Lypok Fashion School
, Congo
Pedagogy and Specialist (Family Education)
Lycee Lypok Fashion School
, Congo
Microsoft Applications Certification
Montgomery College

Customer Service Skills10-Years
Excellent communication skills, computer literate, fluent in French.

Available upon request.