Administrative assistant consistently demonstrates accuracy, attention to detail, willingness to learn. Cultivates networking and promotes positive customer service while maintaining a high level of professionalism and confidentially. Recognized by the community as a “positive ambassador” for the department.
Northern Kentucky University, Highland Heights, Kentucky 2006-Present
The mission of Northern Kentucky University is to educate students to succeed in their chosen life roles; be informed, contributing members of their communities - regionally, nationally and internationally; and pursue satisfying and fulfilling lives.
Assistant to Vice President, Government and Community Relations
Provide administrative support to Vice President and Director of Government and Community Relations. Create a network while acting as a liaison between university personnel, Legislative Caucus, Senators, State Representatives, Business and Community leaders and organizations.
-Arrange and coordinate travel, itinerary and agenda, plan coordinate and execute projects and events on and off campus in timely manner to meet deadlines
-Manage and reconcile 3 office budgets, 2 department credit cards in SAP and access database system, create and run reports in the SAP system, contract and monthly billing for federal consultant
-Serve as office manager, order supplies, manage inventory, key orders and inventory, van rentals, equipment maintenance contracts, vendor contracts.
-Serves as the human resources coordinator creating and submitting job announcements for student workers, office personnel and submit human resources forms and timesheets.
Assignment Specialist, University Housing
Process student and application records, student charges/credit, judicial charges and assignments into the University database system ensuring confidentiality. Successfully troubleshoot and resolve student and parent inquiries and concerns, answer phones, retrieve messages and greet students and parents who visit the Office of University Housing from diverse cultures, experiences and backgrounds.
-Demonstrate excellent oral and written communication skills, scheduling, filing and organizational skills, general office duties, daily supervision and mentoring of 7 part-time student employees
-Strategize a plan with the team to bring in potential housing residents
-Displays the ability to multitask various low level and high level responsibilities
-Serve as a team player providing assistance on Black & Gold days, orientation and move-in
-Establish a new process to reconcile student pre-payment accounts and work closely with the Accounting Department and Bursar with accurate reporting
Cincinnati Bell, Cincinnati, Ohio 2005-2006 Cincinnati Bell is one of the nation’s most respected and best performing local exchange and wireless providers, with a legacy of unparalleled customer service excellence and financial strength. Cincinnati Bell provides a wide range of telecommunications products and services to residential and business customers in Ohio, Kentucky and Indiana.
Organizational Leadership, Northern Kentucky University
Responsible for developing sales (account) plans, positioning with customers, understanding customer needs, designing solutions, presenting proposals and closing sales including: protection of revenue base, generation of new revenues and ensuring customer satisfaction.
-Exhibited strong persuading abilities to achieve high sales in product sales while earning the “Go Getter” award in October 2005 for high percentage of sales
-Provided team leadership and assisted in establishing 2006 team objective
-Served as a self motivated quick learner with innovative selling skills to provide higher sales goals for the organization, contacted businesses and organizations to create a network
-Researched company data to find the best prospective business opportunities
-Display a positive attitude with excellent oral and written communication skills
-Solicited businesses to expand their product ability creating positive business relationships
-Trained new team members on Company policies, procedures and goals