OBJECTIVE: Seeking a solid company where I can build a long term career, with strong customer and employee contact which will allow me to exercise my creative problem solving and writing skills.
I have designed, built and maintained my own website for my hand wrought jewelry, allowing me to promote my jewelry artwork and allowing me to express my creative writing skills. I have had my own jewelry business that I have written all the promotional advertising for since 1988.
Grand Sierra Resort | 89595, Reno, NV August 2007 - present
Guest Services Manager/ Reservations Manager
Management of 54 front line employees and 6 supervisory employees. Departments include reservations, PBX and show ticketing for a resort of 2,000 rooms (largest in Northern Nevada). Duties including (but not limited to): Inventory Management, Revenue Management, creation and maintenance of rate plans, groups codes, strategies, LMS AS400 administrative access & management, extranet 3rd party management loading, yield and allotment, UA5200 upkeep, travel agency coop/commission management, scheduling, cashiering management, employee hiring, training, development, disciplinary, and payroll management, budgeting & PNLs, guest service developement & maintenance, quality control. Strong interaction interdepartmentally with accounting, housekeeping, sales & conventions, marketing, casino services and food & beverage.
Boomtown Hotel & Casino | Verdi, NV March 2003 - July 2007
Shift supervisory of a staff of over 50 employees, scheduling, disciplinary, interviewing, maintenance of employee files and development, yield management, budget compliance, labor compliance, labor budgeting, receive and correct and follow up of customer complaints, set and control room rates, scheduling for special events, maintain website reservation site and internet rate calendar, indepartmental coordination of hotel front desk, RV Park, PBX operators, reservationists, housekeeping, bell, valet and transportation services. Customer Service, checking guests in/out, answering multiple line PBX board, setting and changing reservations, complete aspects of work on as400, lms, cms, microsoft word, excel, and outlook, auditing, setting/changing/giving information on reservations via e-mail per company website, cashiering, data entry, occasional fill in for housekeeping, bell desk (luggage attendant), company shuttle pickup (driving guests to and from airport and other miscellaneous locations), filing, maintaining organization of reservation, check in/out files, room adjustments, and complimentary offers (through VIP/Concierge).
Washoe Association for Retarded Citizens | Reno, NV January 2002 - March 2003
Assistant Store Manager
Cover complete Store Manager duties while Store Manager is not in to include: Cashiering, adjustments (returns/exchanges), preparing and delivering nightly deposits, scheduling and maintaining staff, interviewing, hiring and firing of staff, implementing store policies, loss/theft prevention and control, receiving and purchasing, inventory control, display, projected and actual profit/loss statements, opening and closing daily of store and setup and opening of future store locations.
John Ascuagas Nugget | Sparks, NV October 1998 - January 2002
Beverage Department Shift Manager
Supervise and run shift independently for a total of 18 Bartenders, 5 Barbacks and 37 Cocktail Servers. (Also helped to simultaneously cover banquets personnel of 42 employees when banquets manager was out.) Scheduling, interviewing, and disciplanary action for employees, inventory, purchasing, reviews of bank drops (cashier's end of shift drop to vault), microsft word, excel, spreadsheets, outlook (for communications with vendors), special events setups, pre and after shift meetings, billing (banquets), and light accounting.
No. Nevada Comm. College
College Coursework Completed
GroupMax/ Synxis 2002-current
Dale Carnegie Courses December 2007
Passkey System Certification October 2010
AES of Nevada - Alcohol Beverage Certification May 2011