I am a technical writer with an eclectic skill set and experience base. My qualifications include top-notch writing and editing skills, extensive classroom training and curriculum development experience, as well as a flair for systems analysis and requirements definition. My favorite projects provide the opportunity not only to study and master systems, but also to work with users and administrators to make the documentation responsive and valuable for them.
Jul 2005 – Oct 2011: Monaco Enterprises, Spokane WA
Software development support. I wrote functional requirements and design specification documents, developed and executed test protocols, filed bug reports and tested bug fixes, and wrote training and end-user manuals.
Oct 2000 – Sep 2004: Amgen, Thousand Oaks CA
Quality and compliance analysis. I supported a variety of QA-related services and projects in regulated laboratory environments, including equipment validation and compliance with 21 CFR Part 11.
Apr 2000 – Sep 2000: freelance, dba Rainmaker Data Solutions
Consulting services. My partner and I provided compliance consultation and a variety of short-term IT services for several biomedical companies in southern CA.
Nov 1994 – Mar 2000: ComputerFocus (formerly of Oxnard CA)
Training, project management, technical lead. I worked in all areas of this small Microsoft Solution Developer and Authorized Training and Education Center, providing certified training and customized automation solutions.
Feb 1994 – Sep 1994: First Choice Capital (formerly of Westlake Village CA)
Database administrator. My duties included designing and maintaining client databases and creating financial and sales activity-tracking systems.
Sep 1982 – Dec 1993: Oxnard College, West LA College, UCLA
Instructor, Composition and Literature My first career! I was a college English teacher.
• Technical writing (requirements, specifications, training materials, manuals)
• Software GUI design and testing
• Classroom training, curriculum development and oversight
• Database administration, reporting, programming, and application development
• Project and contract management
• Supervision and development of technical and training staff
Windows (most flavors), MS Office applications (including Access and Project), Adobe FrameMaker, Illustrator, Visio, Crystal Reports, Brio, TestTrack Pro, Bugzilla, MS SQL Server and SQLExpress, T-SQL, Visual Basic/VBA