Chaymaa Akrad

Freelance Document Designer & Flyer Designer

1477
Location:Denver, Colorado, United States
Profile:https://www.freelanced.com/chaymaaakrad
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3.0
2 Skills
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Rate/Hr
Chaymaa M. Akrad
283 Van Gordon St
Lakewood, CO 80228
(330) 999-9901
Naturelover_670@hotmail.com

EDUCATION
• University of Colorado at Denver 2006- present
Major: Communication
Department: Business School
• Community College of Denver 2003-2005
Major: Associate Degree in Business

OBJECTIVE: To obtain an interpreter position

QUALIFICATIONS
• 3 years customer service experience including call center, retail, and hospitality
• Proficient in speaking, reading, and writing Arabic and English
• 3 years experience teaching Arabic as well as translation, 2 years experience tutoring in English
• Working knowledge of French
• Excellent communication skills; effective with difficult people
• Proficient with all Microsoft Office software and the Internet
• Friendly, outgoing, problem solver, organized, work well with people from diverse cultures

WORK EXPERIENCE
Front desk Agent Starwood Hotels & Resorts Worldwide, Denver, Co 07/2011-present

• Front Desk Agent
• Cashier
• Provided many guest services, such as working in the lobby and reception area, greet register, and assign rooms to guests
• Perform simple bookkeeping activities, such as balancing cash, and accounts
• Translated from Arabic to English and from English to Arabic when needed to for guests.

Call Center Customer Service Money Gram Intl., Lakewood, CO 10/07-04/08

• Provided information about products or services
• Handled and resolved complaints
• Responsible to respond to a variety of telephone inquiries from money transfer purchasers, payees, agents, financial institutions and utility companies
• Sending and receiving money for customers worldwide
• Handle incoming English and Arabic calls from Middle East, North Africa, and USA.

The Brown Palace Hotel 05/2006

• Front Desk Agent
• Cashier
• Provided many guest services, such as working in the lobby and reception area, greet register, and assign rooms to guests
• Perform simple bookkeeping activities, such as balancing cash, and accounts
• Translated from Arabic to English and from English to Arabic when needed to for guests.

Gateway Reality Services 03/2006

• Broker assistant
• Secretary
• Customer Services Representative
Broker assistant, and receptionist. Directed phone calls and requests to broker and customers. Maintained computers, files, and created database on customer’s sales.

Sam’s Club 04/ 2003

• Demonstrator
• Sales
• Product Customer Service
• Product Knowledge

References available upon request
Skills (2) Rating
Document Design
Flyer Design