Freelance Networking Freelancer & Photo Editor

Location:Utica, Michigan, United States
2 Skills
Sarah Urbani
3830 Nelda Hill, Rochester Hills, MI 48309      Mobile: 248-787-8544        Email:

Excellent interpersonal communicator with Microsoft certifications seeking a technical support role in a fast-paced team environment
Microsoft Certified Technology Specialist (MCTS, Windows 7), November 2009
Microsoft Certified Technology Specialist (MCTS, Vista Configuration), July 2009
Small Office/Home Office Networking Workshop and Wireless Networking Technology, March 2009
Remote Administration Concepts and Virtual PC, April 2009
Familiar with MS Word, Photoshop, MS Outlook, Basic Web Page Creator
Clean installation and in-place upgrades of Microsoft operating systems including Windows XP Professional and Windows Vista Business, Windows 7 and migration of user data for wipe and load upgrades.
Verify adherence to industry standard conventions such as standard naming conventions, Microsoft best practices for security and application configuration.  Facilitate customer education and buy-in for corporate improvement.
Implemented peer to peer network including file and printer sharing while maintaining network security including implementation of file encryption, backup of EFS certificates, and Windows Firewall and Advanced Firewall configuration.
Support for virus and spyware detection and removal, including maintaining and configuring Windows Defender

Education      Troy, MI         Networking Technology         Graduated October 2009
Hardware: Support of Servers, PC builds and troubleshooting, hardware and peripheral upgrades, Routers, Cat5 Cabling, Networked and Local Printers
Operating Systems:  Installation and support of Windows 7 /Vista/XP/98, Windows 2003/2000 Server
Software: Microsoft Office Suite 2003, ISA Server 2004
Networking Skills:  Active Directory; Group Policy; DNS; DHCP; VPN, RRAS, TCP/IP, Wireless
Security Tools: Firewall and Proxy Server configuration; Antivirus; Disaster Recovery; Remote Management
 Oakland Community College            Auburn Hills, MI         General/Undergrad      In Progres

Work History

Geek Squad Geek Squad repair Auburn Hills, Mi Nov 2011-January 2012 (seasonal help)

Diagnose and repair computers.
Tune up- Optimize startup and shutdown, install Windows updates, improve menu navigation, cleanup quick launch and taskbar and create program shortcuts. Enable security functions including antiphishing and pop-up blocking activation in Internet Explorer. Removal of unwanted programs and trialware. Creation of desired user accounts.
Virus & Spyware removal -Remove all viruses, spyware, malware and rootkits on the computer. Repair any operating system issues (boot issues, blue screens, etc.)
Hardware installtion, Software and OS installation. -
Data recovery and backup -Recover deleted files from a drive that is in good working order.Make a backup of your data on DVD (up to 9.4 GB) Make a backup of your data to an external hard drive or other media. Data transfer to your new computer or other media
Wireless Networking- Set up, configure and secure your router; safeguard your personal information and secure your broadband signal from use by others.

Netarx         Ecotality/Blink Contact Center       Auburn Hills, Mi      May 2011-Nov 2011

Customer Service & Focus. Contact center involves providing excellent service for customers, ECOtality, the technicians on the field, Nissan representatives and the Blink network.
Responsible for creating and Maintaining all tickets/emails entered into the system
Internet access to Blink chargers/assistance with Features on the website and the Blink chargers.
Endeavor to anticipate and proactively manage/solve every customers/contractors needs, and satisfying customers complaints when necessary.
Provide support for the Blink electric vehicle chargers.
Provide assistance in getting customers enrolled into the EV project/ECOtality

Netarx         Broadstripe Help Desk/Lead       Auburn Hills, Mi        August 2010- Nov 2011

Customer Service & Focus. Help desk technician involves providing excellent customer service.
Responsible for creating and Maintaining all tickets entered into the system
Internet/Phone//Email Support
Assisting in the training all new and current employees
Endeavor to anticipate and proactively manage/solve every guest’s needs, and satisfying guest complaints when necessary
Maintain log of all issues for supervisors and leads

FedEx Office              Shipping Coordinator       Rochester, MI              August 2006 - 2009

Provide customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision.
Maintain log of all incoming and outgoing parcels and assembling parcels and preparing goods for shipping.
Assisting in the training of center team members
Handling all customer issues and resolving/directing them immediately
Papa Vinos              Hostess              Pontiac, MI              August 2003 - March 2006

Responsible for in-depth product knowledge and offering additional products or services to every guest in an effort to provide outstanding service for every patron
Endeavor to anticipate and proactively manage/solve every guest’s needs, and satisfying guest complaints when necessary
Worked with all employees to promote “up-selling” as a standard practice of service
Proven multitasking skills honed while balancing many demands of such a fast paced work environment
Skills (2) Rating
Photo Editing