Highly motivated SharePoint Developer / Administrator with previous experience in information technology. A professional with over 20 years of experience in application development and operational support with a demonstrated ability to work independently or as part of a team. Confident managing multiple tasks in a fast paced environment and possessing superior organizational, problem solving, and time management skills, passionate about providing solutions to technically challenging problems and mentoring others to fully engage as members of collaborative customer focused teams.
ITIL Foundations Certified, Change Management, Release Management, Incident Management, Business Support, Customer Support, Business Continuity, Crisis Management, Disaster Recovery Processes, Problem Resolution Management, Infrastructure Capacity Planning
.NET Skill Set:
.NET Framework 2.0, ASP.NET 2.0 using C# / VB.NET
SQL Server 2005
Sun OS 5, HP-Unix 11.0, Oracle 10.0, Windows Server 2003, Windows 7, Windows XP, Linux, Oracle 8.0, IBM-3090, MVS/XA, TSO, UDB, IBM-3090, MVS/XA, TSO
WSS 3.0, MOSS 2007, InfoPath Forms, Visual Studio 2005, SharePoint Designer, MS Office 2007,
Visual Studio 2008, MS Access, PHP-GTK2, PHP, Awk, Unix Scripting, Secure FTP, Gun Zip, Oracle PL/SQL, SQL-Plus, Oracle Stored Procedures, FTP, PKZIP, VB Scripting, C#, VB, .Net, ASP.Net, Unigraphics 5.04, RTT DeltaGen 8.5, DB2, Cognos Impromptu, Ascential DataStage, ISPF, COBOL, MVS JCL, Easy-Trieve, Rexx, Clist, Syncsort, NATURAL/ADABAS, Selcopy, Comparex, File-Aid
SetFocus, LLC. Parrisapany, New York January – July 2010
SharePoint Masters Program (24 weeks)
The SetFocus SharePoint Master’s Program is an intensive, hands–on, project oriented program where participants add knowledge of and valuable experience putting the SharePoint skill set to use in a simulated work environment.
Designed and established a SharePoint application to support the towing providers of a construction company.
Created an intranet solution based on SharePoint Server 2007 that included the following functionality: Branding, Shared Content, Shared Calendars (integrated with Outlook), editable newsletter, shared contact management lists, financial dashboards and customizable reports.
Extended the intranet solution to the extranet.
Created different sites for the company’s different towing providers with custom look and feel.
Developed InfoPath 2007 forms allowing programmatic submission to a MOSS Form Library initiating workflow processes as below:
Created an invoice form for the company’s towing providers and setup a workflow using Visual Studio 2005, manifest.xml and feature.xml
Created a purchase order for the company
Generated an email to the designated company official
Configured the document library to notify towing providers on the status change of their invoices.
Implemented Content Management to allow publishing content out to its providers.
Designed and established a SharePoint application to support the creation and management of Acme Inc.’s SharePoint Solutions.
A single SharePoint site for this project, a Developer Knowledge Base.
A custom site template for new Solution Sites.
A custom List Definition to display all Solutions.
A change management requests list to track all change management requests.
A change management request form in InfoPath 2007 to allow managers to submit feature requests.
A dashboard site that presents Solution information using the native SharePoint Search functionality.
Developed and deployed:
A custom web part to create new Solution sites using a user-specified template.
A custom web part that displays all of the created Solution sites in a grid view.
A custom web part that allows users to perform custom keyword searches and presents the results in a display grid.
Backed up and organized all of the project files for disaster recovery.
S.A. Armstrong Ltd. Scarborough, Ontario 2010 - Present
Application Technical Support (Contract – TechHaus Ltd)
Provided customer and operational support to the Ace Online system, including monitoring the operational fitness of the applications and server infrastructure. Documenting of support procedures and providing suggestions for the improvement of current processes. Provided incident management, problem resolution and support the application development team during production releases.
HP/EDS Canada Oshawa, Ontario 1996 - 2009
Global Product Development - Teamcenter Support (2006 - 2009)
Technical Lead - Application Support Level 3 (2007 - 2009)
All the roles and responsibilities of the Level 3 role, plus;
capacity planning, planning and scheduling upgrades and installs, infrastructure consulting, advising the customer on improvements, project planning, team mentoring and coaching, problem resolution and incident management, application management, monitoring. Participate in global incident forums and provide feedback on common issues.
Application Support Level 3 (2006)
On-site support of all engineering and design applications related to TeamCenter AE, including Unigraphics, TeamCenter Web and TeamCenter back-end processes. Support escalation of customer incidents from Level 1 and 2 support. Investigate on-site issues with the TeamCenter Web and Unigraphics interfaces to TeamCenter AE. Support the global team with resolving common issues.
EDS Enterprise Data Warehouse (1999 – 2006)
Applications development to perform ETL and business processing of CRM and Vehicle information to the Enterprise Data Warehouse for General Motors Marketing and Vehicle support groups. Provided 7/24/365 operational support to the Enterprise Data Warehouse ensuring data integrity systems and operational fitness of the over 3000 nightly processes. Mentored the team of developers to develop applications with a sustainability mindset. Performed change management and code reviews to ensure standards were adhered to. Developed tools to support the release management processes that were required to maintain a high level of quality control.
EDS GMCL System Support (1996 – 1999)
On-call support of the Vehicle Sales Service and Marketing systems for General Motors to resolve incidents and problems to ensure operational fitness of the nightly processes. Developed solutions supporting the Year 2000 project for all mainframe processes.
National Life Assurance of Canada Toronto, Ontario 1991 - 1996
Programmer Analyst - Application Development
Supported and enhanced applications for policy management, claims processing, time tracking and accounting business processes.
Commercial Union Assurance of Canada Toronto, Ontario 1989 -1991
Programmer Analyst - Systems Department
Supported and enhanced applications for policy management and claims processing systems.
Bachelor of Computer Science, Major in Software Development
Acadia University - Wolfville, Nova Scotia (1982 – 1988)
Information Technology Infrastructure Library Foundations Certification
New Horizons Learning Centers (2007)
Microsoft Sharepoint Developer Masters Program
Set Focus LLC (January 2010 - July 2010)
Awards and Recognition (EDS)
General Motors CIO Supplier Award Certificate of Recognition
iMatter Recognition for use of Collaborative Technologies
Interests and Activities
Teaching karate to youth
Learning new technologies
Playing guitar, skiing, hiking, reading