A skilled individual with keen interest in leveraging my experience of research based data management for consultants, sales, customer service and skills acquired.
Languages Known: English, Hindi and Punjabi
EDUCATION & QUALIFICATIONS
M.A. Human Resource Management (With CIPD accreditation) 2010 – 2011
Leeds Metropolitan University, Leeds
Bachelor of Arts (Pass) 2001 - 2004
Delhi University, New Delhi, India
Diploma - Nursery and Primary Teacher’s Training 2002-2004
International Polytechnic for Women, New Delhi, India
Sanatan Dharam Public School, New Delhi, India 1999 – 2001
?All India Senior School Certificate Examination (12th Grade - CBSE).
Subjects included were English, Mathematics, Geography, Painting and Political-Science
?All India Secondary School Examination (10th Grade - CBSE)
Subjects included were Hindi, English, Mathematics, Science and Social-Studies (Geography, Civics and History)
CUSTARD RECRUITMENT 07 Nov 2011-10 Nov 2011
Steward-PRESS – World Travel Market 2011 (RSS Security)
Meeting and greeting press and other media persons, providing them with the important assistance, guidelines and information related to meetings, seminars, award ceremonies and conferences, managing required list and guidelines at the most important and sensitive area of Press at the four day term event of World Travel Market-London.
HEIDRICK AND STRUGGLES - Executive Search Firm - Leadership Advisory firm, blending executive search & leadership consulting. Oct 2007- September 2010
(Candidate Database Management - Knowledge Management Centre)
•Liaison with consultants and partner across the globe, understanding their needs and working on the search assignments (target oriented).
•Providing all the necessary details through internet search and research about the candidates and companies to the consultants by preparing candidate and company reports.
•Process different consultant requests based on the execution of different search levels related to the recruitment process.
•Maintaining and Updating the Global Candidate and company database.
•Handling all the kinds of unsolicited applications/CV’s, screening the candidate’s profile, scrutinizing them and bringing the same to the consultants notice so that the candidates can be contacted for any on-going assignment.
•Working on different Proactive and active Project Assignments with in the executive search process, for consultants.
•Research based Tracking and updating the senior level executive movements through various online resources (e.g.: Retirement, Promotions, Resignation, and Joining etc.).
•Only one in the team, assigned with the responsibility to prepare the Deal Reports, which includes research based data for the deals taking place in the Private Equity and Venture Capital Market, and trained and mentored other team members.
•Assisting/mentoring/coaching new analysts on the floor.
•Interacting directly with the consultants in normal course of business and in case of Query Handling.
- Awarded with the Title of “Employee of the Year” (Ist Runner-up) 2008.
- Awarded with the Title of “Player of the Series” and the “Member of the winning Team” in one of the process related contests (CV Updation).
- Won number of prizes on different occasional events taking place in the team.
- Processed/Worked out extra units by choice in times of excessive workload on team.
- Always proved to be an asset to the team being an active participant in most of the team activities.
HEIDRICK AND STRUGGLES - Executive Search Firm - Leadership Advisory firm, blending executive search & leadership consulting. April 2007- October 2007
Junior Database Analyst - (Candidate Database Management - Knowledge Management Centre)
GE MONEY, INDIA - A global leader in consumer finance. December 2006-April 2007
Executive – SBI Credit Cards
•Handling the SBI credit card accounts of the card holders.
•Assisting the card-holders with their account related queries, services and information.
CONVERGYS INDIA SERVICES LTD.
A global leader in relationship management. It delivers a broad range of customer solutions, backed by technology, business analytics and consulting services that help create valuable relationships between their clients and their customers. July 2004-October 2006
Customer Care Executive (Process: USSC, AT&T Wireless and Citibank Sunshine)
•Handled different process related queries over the phone for customers based in USA, provided customer service along with sales.
•Responsible for mentoring new executives in the training process.
•Responsible for seconding the Team Leader.
•Handled my own team as a Fast-Tracker.
•Maintained the required team Data, worked on the quality and communication parammeters for the team.
•Maintained The Time Keeping System (TKS) of the team, Quality Matrix, language (communication) scoring and worked on Lotus notes.
Introduced different process related contests among team members.
OTHERS: Member of the International Student Team, Leeds Metropolitan University.
Taught as a Nursery and primary teacher in Ryan International School and New Era Public School for one month each as a trainee teacher.
Participated in the integrated training programme related to Art of Living organised by a NGO “Parivartan”- promoting world welfare, in India.
Participated in St. John Ambulance Association First- Aid and Home Nursing workshop (Awarded Certificate)
Participated in Sri Aurobindo Education Society Value Education workshop.
Took drawing/painting lessons for young children at home.
Participated in Fund-Raising for Help-Age India, in school.