2008 - Present
**Freelance Writer 2008 to Present
Write gadget reviews and technical articles, press releases, travel articles and eBooks for several online vendors. Also write authoritative articles focusing on computer information systems and software, personal finance and career descriptions for Demand Media. Provide ghostwriting services for several clients, writing on a variety of topics, including SEO rich documents and creative compositions.
2004 - 2008
Test new system releases and analyze business user system issues. Hold key areas of responsibility including business process reengineering, change management, system specification, end-user documentation, training, and system prototyping / implementation. Review system problems with business users to identify and resolve issues and defects. Manipulated large databases to prepare reports for internal and external Develop and maintain project plans and controls, status and trend reports, and test plans. Facilitate training for business users on system enhancements and auditors on audit tracking system. Maintained Operations department’s web pages on company’s intranet.
2001 - 2004
**Office Manager for Client Companies
Organized field offices and day-to-day activities for clients. Trained lower level administrative staff. Directed and prioritized correspondence. Coordinated business meetings. Facilitated travel arrangements and prepared related expense reports. Rendered administrative support to Regional Sales Director. Prepared base review revenue tracking for commission payments. Tracked performance and sales quota. Resolved sales inquiries. Investigated “go-live” issues and validated sales orders
1995 - 2001
Oversaw financial functions for U.S. insurer providing life and health insurance products and services to residents of Latin America and the Caribbean. Analyzed diverse blocks of business for financial ratios. Spearheaded the development of corporate budget. Prepared variance analyses and investigated outstanding discrepancies. Supervised preparation of monthly, quarterly and annual consolidated financial statements. Conducted corporate audits. Identified and resolved performance issues. Conducted annual performance reviews and recommended salary increases. Assisted Chief Financial Officer.
**Project Manager & Benefits System Administrator
Led the development team in the installation of company’s new $2 million benefit system. Liaised between IT staff, management, and system users. Analyzed systems concepts and structures. Negotiated and implemented system changes with system developer. Developed workflows and adjusted processes. Evaluated and tested data integrity. Tested, reported, and tracked specification issues.
Analyzed and interpreted financial data to determine past financial performance and project future financial probability. Tracked company trends and compared findings to industry standards. Prepared ad hoc budget variance analyses and investigated discrepancies. Engaged in corporate audits. Provided claim, premium, and commission reporting. Reconciled premium accounts.