? Possess twelve years of professional experience as Executive Assistant
? Over seven years Corporate Banking experience
? Clear and polite communicative skills
? Proficient in basic operating systems like Microsoft Word Press, Excel, PowerPoint, Access, Outlook, Vista, Windows XP, Windows 7 and the Internet
? Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.
BANK OF AMERICA — Jacksonville, FL
Corporate Office – Southside Campus
Central Ordering Group, February 2004 to Present
Administer and manage an Order Management - Coordinate and manage the ordering and reconciliation of desktop related hardware and services for the US and Canada. Manage all PC related orders with the exception of situations where a bank associate may be required to place or reconcile order
? CORE ORDERING
o OMO standard desktop/laptop orders: confirm order validity and place standard PC related orders via automatic upload function (to either appropriate vendor).
o OMO specialty orders: place orders for exceptions to include 1) manual uploads for expedited PC related orders 2) manual modification of order line items for accounting or line detail requirements 3) upload orders to vendor for ODR/SDR services loaded directly into internal system 4) orders processed directly to various supplier catalogs for hardware/services as required.
o Printer order placement and tracking: Place orders to vendor for printer peripherals as requested.
o In-Place migration orders: order installation SKU’s from vendor for image upgrades without replacing a PC.
? ORDERING SUPPORT
o Model constraint/EOL/ Ordering Issue monitoring: monitor stock levels of all desktop related products coming through internal system to assure that stock level of equipment is sufficient to fulfill orders being placed. When stock levels are low, “count down” to exact quantity that can be ordered. Also, be aware of other situations affecting ordering such as pending catalog updates, stale inventory, and system issues.
o RMA return authorization requests: process returns requested by internal teams and users to include follow-up to ensuring that assets are returned and instruct on redeploy policy if assets cannot be returned.
o COG email inbox monitoring: Review user inquiries related to order status and issues. Follow-up on issues and questions to successful resolution.
o OMO Metrics data gathering: collect and accumulate ordering data to be used for metrics reporting.
o Order research: as required, validate information regarding orders to include date placed, products shipped, where shipped, receipt confirmation, etc – research issues to validate funding or fulfill user request.
o Order cancellations: follow documented processes to cancel orders from the COG (OMO) queue and/or cancel orders with suppliers.
o Order approval: manage, validate and approve eligibility of refresh orders requested through the “gatekeeper” queue. Validate single device guideline and like for like refreshes are being ordered. Deny orders and notify requestor as required. Approximately 1,000 orders are reviewed monthly.
THE WEBB CENTER — Jacksonville, FL
Independent Living Center
Office Manager, November 1999 to October 2003
o Handled the tasks of providing executive -level administrative support to the concerned executive managers
o Responsible for performing administrative tasks like compiling and analyzing data and conducting market research
o Prepared management reports and maintained proper records of files
o Responsible for maintaining good rapport with the officers and staff
o Handled the charge of answering phone calls
o Responsible for arranging and attending meetings with executive officers
o Prepared daily reports and updated the same to the manager
o Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff
o Allocation of resources to enable task performance
o Coordinate office staff activities to ensure maximum efficiency
o Organize orientation and training of new staff members
o Design and implement filing systems; Ensure filing systems are maintained and current
o Establish procedures for record keeping
o Monitor and maintain office supplies inventory
o Review and approve office supply acquisitions
o Maintain a safe and secure working environment - OSHA requirements met
o Design and implement Client Billing system
o Prepare and verify daily reports
o Prepare daily income/expense and prepare daily journal entry
o Prepare daily deposits of ticket expense receipts
o Reconcile bank account for ticketing office
o Communicate with ticketing managers and others working on the ticketing systems problems
o Prepare authorized refund vouchers
o Compile monthly reports
o Investigate and collect returned checks
o Prepare monthly balance sheet schedules
o Manages AP. Includes, Customer Vendor Relations, and the AP disbursement group which handles all check disbursements,
o Manages accounting functions including maintenance of general ledger, accounts payable, accounts receivable, and project accounting; ensures accuracy and timeliness.
o Maintains systems, procedures and policies, including accounts payable functions to ensure adherence to company guidelines.
o Manages monthly closing of financial records and posting of month end information; ensures accuracy of financial statements.
o Provides accounting assistance to project managers and operations staff; responds to financial questions/concerns to meet business needs.
o Acts as a liaison between the company, government and external accountants to meet information needs and to ensure that proper information is maintained for historical purposes.
o Overseeing customer billing and cash receipts processing.
o Proper recording and application of cash, management of outstanding invoices, and direct interfacing with customers on collection matters and dispute resolution.
o Support Management by providing timely and accurate payment and account standing information.
UNIVERISITY OF NORTH FLORIDA — Jacksonville, FL
Business Administration - All general Associate Degree requirements met 2002-2005
Will return to complete Bachelors Degree in Spring 2012
PIERCE COUNTY HIGH SCHOOL — Blackshear, GA
High School Diploma June 1999
REFERENCES AVAILABLE UPON REQUEST