Brian K. Staples, Sr.
337 E Montcastle Drive Unit A, Greensboro, NC, 27406 (336) 558-4717 firstname.lastname@example.org
Objective To obtain a challenging, growth oriented position that will best allow me to utilize my
experience within the Citi organization.
Experience Debt Restructure Specialist
March 1995 - present Citi Greensboro, NC
? Arrange for debt repayment or establish repayment schedules on delinquent Citi credit card products, based on customers’ financial situations.
? Skip trace delinquent customers to new addresses by utilizing different systems such as Fastdata and the three credit bureaus.
? Record information about financial status of customers and status of collection efforts.
? Consistently exceed monthly call quality with 80% or higher quality score.
September 2007 - October 2008 CarMax Greensboro, NC
? Worked directly with customers to help find and purchase the right automobile to fit their transportation needs.
? Commission based environment; consistently exceeded monthly sales quota of seven cars per month.
June 1998-June 1999 Western Southern Life Insurance Greensboro, NC
? Sought out new clients and developed clientele by networking to find new customers and generate lists of prospective clients for life and health insurance policies.
? Interviewed prospective clients to obtain data about their financial resources and health needs, the physical condition of the person to be insured, and to discuss any existing coverage.
? Maintained and serviced existing accounts by ensuring policy requirements were fulfilled, including any necessary medical examinations and the completion of appropriate forms.
? Worked from home; Reported to office on Monday’s for sales meetings, seminars, and/or programs.
Education ECPI College of Technology, Greensboro, NC
July 1994-August 1995
? Diploma in Computer Electronics Technology
? Graduated with a GPA of 3.6 on a 4.0 grading scale
References References are available on request.