Ursala Smalls

Freelance Technical Writer & Industrial Engineer

1416
Location:Atlanta, Georgia, United States
Profile:https://www.freelanced.com/ursalasmalls
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Technical Writer
IT BUSINESS ANALYST
TECHNICAL WRITING / DOCUMENTATION / COMMUNICATIONS SPECIALIST

Profile
Business Requirements Identification * JAD Sessions Facilitation
* Technical Specs * Meeting Notes * Change Requests * Issues
Roster * Meeting Actions * Meeting Decisions * Project Schedules

* Skilled with over six years of technical writing, systems
analysis, and corporate communications experience.
* Strong writing, editing, proofreading and instructional
design skills. Sensitive to deadlines and priorities.
Ability to manage multiple tasks simultaneously and to manage
cross-departmental relationships.
* Expert at learning new software both to use and to document.
Skilled research, both independently and by interviewing
subject matter experts (SMEs). Knowledgeable engineer
proficient at gleaning information from team engineers and
developers and translating their inputs into documentation
easily comprehensible by the end user.
* Creative, responsible, strategic, positive and persistent
problem solver.

* FAQs * Manuals *
Marketing Materials
* Internet web site * SDLC documentation *
AGILE and UML Use Cases
* Policies and Procedures * Quick References
* User Guides
* Troubleshooting Guides * Client Outage
Notices * Business Plans
* Presentations * Release Notes *
Proposals

TOOLS

MS Office Suite (Word, Excel, PowerPoint, Visio) MS SharePoint
Outlook StarUML
MS Team Foundation Suite

EXPERIENCE

AT&T, PROMMIS, SILVERPOP, S1, COMPUCREDIT, EARTHLINK 2006 -
present
Business Analyst
* Developed IT process models, i.e. ITIL governance, ITIL
monitoring, ITIL policies and data warehouse sourcing,
loading, transformation, and extraction models.
* Constructed project plans, implementation plans, test files,
and scripts for data warehouse testing, ranging from unit to
integration testing.
* Planned work problems study and procedures including
organizational change, communications, information flow,
integrated production methods, inventory control, or cost
analysis.
* Implemented business rules via stored procedures, middleware,
or other technologies.
* Mapped requirements to IT solutions including source systems,
data warehouses, and data marts.
* Consulted client groups to identify and document client
requirements, goals and success criteria via SharePoint and
Word.
* Created UML use cases for use in JAD sessions to equip
developers with software build specifications obtained from
client consulting meetings.
* Gathered, organized and distributed information on problems
or procedures in daily, weekly and monthly meetings in order
to track progress in meeting notes.
* Analyzed data gathered and developed solutions or alternative
methods of proceeding.
* Conferred with clients stakeholders to ensure successful
functioning of newly implemented systems and procedures while
documenting achieving completion criteria in signoff
certification forms.
* Developed and implemented records management program for
filing, protection, and retrieval of records, and assured
compliance with program.
* Reviewed both forms and reports in order to confer with
management and clients about format, distribution, and
purpose, as well as to identify problems and improvements.
* Interviewed personnel and conducted on-site observation to
ascertain unit functions, work performed, and methods,
equipment, and key clients involved with the processes.
* Documented findings of study and prepared recommendations for
implementation of new systems, procedures, or organizational
changes.
* Prepared manuals and trained workers in use of new forms,
reports, procedures or equipment, according to organizational
policy.
* Designed, evaluated, recommended, and approved changes of
forms and reports.
* Created supporting documentation, such as metadata and
diagrams of entity relationships, business processes, and
process flow.
* Developed and implemented data extraction procedures from
other systems, such as administration, billing, or claims.
* Developed or maintained standards, such as organization,
structure, or nomenclature, for the design of data warehouse
elements, such as data architectures, models, tools, and
databases.

COX , INTERCONTINENTAL HOTELS GROUP, IBM, MANHATTAN ASSOCIATES,
GEORGIA TECH 1999 - 2006
UNIX Systems Administrator

EDUCATION

Southern Polytechnic State University, Marietta, GA
Masters, Quality Assurance

Georgia Institute of Technology, Atlanta, GA
Bachelor, Industrial Engineering