Chi Lee

Freelance Quality Assurance Freelancer & Software Tester

Location:Mesa, Arizona, United States
Phone: 602-677-6287
2 Skills
944 West Main Street, Apt. 2212, Mesa, Arizona 84201
602-677-6287 (cell),

A challenging position with a successful company that offers a dynamic work environment; where management and hands on experience and a solid technical background can be applied.

Quality Assurance; Project Management; Release Management; Change Management; Requirement Management; Process Management; SDLC; Water Fall; Agile; XP; RUP; CMMI; HP-Mercury Quality Center; Tester Director; QTP; WinRunner; LoadRunner; IBM-Rational TestManager; ClearQuest; ClearCase; Functional Tester; Robot; RequisitePro; Performance Tester; Segue Silk; Test Track Pro; MS Team Foundation Server; Install Shield; Seagate Info; Crystal Report; SQL; OLAP; MS Access; MS SQL Server; Oracle; Power Viewer; Share Point; MS Office; MS Project; MS Visio; MS IIS; CVS; Source Safe; Java Script; VB Script; Shell Script; Perl; XML; HTML; VB; C+; .NET; Power Builder; Ghost; VMware; UNIX; Linux; Window 98/2000/2003/XP/NT/Vista; MS Front Page

University of Tulsa, Bachelor of Science and Bachelor of Art Degree, May 1996
Double Major: Management Information System and Accounting with Minor in Finance.

Experience Highlights:
April 2009 – Present: Independent Consultant, Mesa, AZ
• Design and create business web site for small business and charity organizations.
• Consult and Advice on various IT projects. This included such effort as Quality Assurance, Business Analyst and Process improvement etc.
• Prepare and file individual tax returns and small business tax returns.

September 2008 – April 2009: Consultant to CMA, Scottsdale, AZ
• Project Managed efforts to upgrade issue ticket tracking system from PVCS Tracker 4.0 to PVCS TeamTrack 7.0 Successful implementation efforts included requirement gathering, set up and configuration of the tool and data migration efforts to new SQL Server platform for all development projects using the tracking system.
• Assisted in QA effort for AZ WIC project release 4 & 5. Design and executed test cases using SQL to test against Oracle forms. Provided feedback to the development staff.
• Provided leadership and direction to project teams by understanding business processes, gathering requirements, identifying potential usability issues, managing scope, and ensuring that an appropriate level of application quality was maintained at all times
• Managed Projects through SDLC for Transformation and Business as usual Programs

March 2008 – September 2008: Consultant to INT Technology Inc. Phoenix, AZ
Senior Quality Assurance Engineer – Arizona State Supreme Court
• Lead small QA Team in performing SQA testing and system/application analysis for state L.J. courts new case management system project.
• Ran daily Scrum meeting and worked closely with Project Manager on meeting deliverable schedule.
• Worked closely with and coordinated efforts of the off-site development team on defect resolution.
• Designed and executed test plan and test scripts using Mercury QC tools such as Test Director and QTP.
• Provided leadership and direction to project teams by understanding business processes, gathering requirements, identifying potential usability issues, managing scope, and ensuring that an appropriate level of application quality was maintained at all times

August 2007 – January 2008: Consultant to SMCI Inc. Phoenix, AZ
Senior Quality Assurance Engineer – Avnet Corporation
• Took part of QA staff for internal Quote system project. Worked on design test plans and test cases using Mercury Test Director against functional and technical requirement documentation.
• Worked closely with business analyst and product manager to ensure full suite of test cases was created and ready for the testing effort for the project.
• Manage through SDLC, feasibility Analysis, plan, design, develop, Test, implement and Production support.
• Project timelines, resource and Cost estimates
November 2006 – September 2008: Partner - Deutschland-Lee LLC. Phoenix, AZ
• Entrepreneurial effort. Entered into a business venture to open up small business: Bar and Grill business.

December 2004 – November 2006: Quality Assurance Manager – Lumension Security (Formally PatchLink), Scottsdale, AZ
• Responsible for all Software Quality Assurance activities with in the department.
• Managed portfolio of software quality assurance projects.
• Used Microsoft Project Server for project planning and administration.
• Translate project requirements into project objectives and tasks, managing task assignment to project resources and reporting on and managing project scope.
• Develops detailed project schedules, resource plan, status reports and influence the
effectiveness of the team.
• Review project deliverables for accuracy and apprises upper management of issues effecting project status and offers solution to solve the issues.
• Built onsite QA group by converting large revolving contract QA staff to twenty plus strong permanent staff. In the process saved the department over 30% in resource cost and retain knowledge within the company.
• Staffed two offshore groups to meet company needs for testing entire product line in fourteen different languages.
• Directing and responsible for implement configuration process. This included automated build process and build release process and procedure.
• Responsible for setting up and defining standard QA reports using Crystal reports and QA metrics.
• Planned and lead efforts to implement Agile/Scrum methodologies and tools for the engineering group.
• Successfully designed and implemented change and release management practice for the company.
• Designed and set up multiple QA testing environments for various UNIX, Windows, Linux and Mac platforms.
• Directed efforts for creating and maintaining VM and Ghost image libraries.
• Created and executed test plans and test cases using Java Perl script to build automation testing framework.
• Responsible for system administration for over two hundred servers.
• Assisted business development group in SLA creation for different clients.

August 2004 – December 2004: Consultant to Matrix Resources Inc. Scottsdale, AZ
Senior Quality Assurance Engineer – Sage Software
• Designed and executed test plans and test case using Mercury QC tools such as Test Director, QTP, Loadrunner etc. against functional and technical requirements for web base CRM tool – ACT!

January 2004 – July 2004: Consultant to Modis, Phoenix, AZ
Senior Quality Assurance Engineer – DHL
• Defined and set up testing lab for the DHL and Airborne integration project. Ensured all documentation was properly done to maintain company CMMI certification.
• Designed and executed test plans and test cases using Mercury QC tools. Provided feedback and assistance to the software development staff.

March 2002 – October 2002: Consultant to Alliance Consulting Inc. Phoenix, AZ
Senior Project Consultant – PetSmart
• Coordinated the move of PetSmart e-commerce web-site project from Pasadena, CA to Phoenix, AZ as well as the relocation of datacenter equipment and servers.
• Managed and coordinated daily activities for the project team. Defined and implemented standard process and procedures for the project team.
• Responsible for the creation and execution of multiple test plans and test cases for various projects. Provided feedback and assistance to the development staff.
• Successfully implemented and rolled out Seagate Info Server and Crystal Report as PetSmart e-commerce reporting tool. Designed and generated project reports using the Crystal reporting tool.
• Successfully developed and implemented defect and support call tracking system using MS Access. Responsible for migration effort of MS Access tracking system to Remedy.
• Responsible for level two and three support calls using Java, Perl and Html scripts to resolve issues with the web site.
• Responsible for Configuration and Release Management, using CVS to control builds and releases. Designed Release Plan to identify release parameters and associated risks. Published release notes for the release.
• Responsible for server administration for various UNIX server, Seagate Info server, NT and IS environments.
January 2001 – September 2005: Floor Supervisor, Table Games / Card Dealer – Fort McDowell Casino, Fountain Hills, AZ

February 2000 – March 2002: Senior Lead Quality Assurance Engineer – (Formally, Scottsdale, AZ
• Built the QA team from ground up to meet the enterprise need for QA support.
• Designed, defined and implemented standard policy, process and procedures for QA group.
• Successfully designed and implemented Change and Release management methodology for the company. Responsible for running release cycle between development to QA and QA to Production environments.
• Managed and coordinated QA resources, budget and daily activities to meet the challenge of various ongoing QA projects. Utilized MS Project tool to manage multiple ongoing projects.
• Customized and implemented RUP methodology for the company. This included hands-on Project Manager effort in the successful customization and implementation of ClearQuest CM tool and rollout of IBM-Rational automation testing tools. Also installed and configured Seagate Info and Crystal Report for enterprise level reporting tool.
• Implemented ClearCase for configuration management tool. Responsible for successful source code migration from CVS to ClearCase. Responsible to running software build. Automated build process by using shell scripts.
• Designed and implemented standard test plan template, test scripts and various QA metric tables.
• Created various test plans for different projects. Designed and executed test scripts against business and technical requirement. Provided feedback and assistance to development staff.
• Designed and generated a set of project level and QA level reports using Crystal Report.
• System administration for all the QA tools and servers included MS SQL server and Sun Solaris etc.
• Project Managed efforts to define and implement customized version of base product for various clients.

November 1999 – February 2000: Senior Quality Assurance consultant – Spherion Inc. Scottsdale, AZ
• Took part in the design and setup of training programs for the incoming QA consultant. Conducted training for the incoming QA Consultant.
• Worked with other senior QA consultants in designing and implementing standard templates for evaluation and recommendation of automation testing tools and QA best practice to the company clients.

December 1998 – November 1999: Senior Consultant to IMRglobal Ltd. Bellevue, WA
• Assisted in setting up new company office in the Seattle area.
• Defined and set up QA consulting practice for the new office.
• Provided QA testing consulting service to various company clients.
• Performed testing and analysis for both web base and window base software products.
• Defined and set up testing lab. Designed and executed test plan and test cases. Provided feedback and assistance to the software development staff.
• Designed and executed automated testing script using various automation testing tools.
• Used MS Access to build defect/issues tracking system for the client.
• Provided various QA reports and feedback or other consulting service for the clients as needed.
• Project Managed efforts to design and implement Seagate Info Server and Crystal report as enterprise reporting tools for various clients.
• Designed and created various reports using Crystal Report as required by the client’s requirement.

March 1998 – December 1998: Quality Assurance Analyst II – FirePond Corp. Mankato, MN
• Performed SQA function for both web base and window base software products.
• Designed and executed test plan and test cases. Provided feedback and assistance to the development staff.
• Designed and executed automated testing script using IBM-Rational Automation testing tools.

March 1997 – March 1998: Senior Quality Assurance Analyst – IPS- Sendero Corp. Scottsdale, AZ
• Main responsibilities included leading testing effort and analyzing the strategic financial software package and other financial/banking software products during mission critical release phases.
• Designed and executed test plans and provided feedback and assistance to development staff.
• Implemented IBM-Rational automation testing tools for the company.
• Provided technical support to the customer service group to resolve client issues; and to the BA and technical writers for documentation and training manuals.

July 1996 – March 1997: Quality Assurance Engineer – Landmark Graphic Corporation, Tulsa, OK
• Designed and executed automated testing scripts using IBM-Rational testing tools and manual testing scripts against engineering software packages.
Military Service:
United State Marine Corps, May 1988 – November 1992
• Inspector - Instructor Staff - Participate in the implementation of training for over 120 reserve personnel. Developed and supervised training programs; maintained over 120 service record books. Managed legal sections; maintained all correspondence and files for both the Reserve Company Command and Inspector - Instructor Command.
• Antitank Assault Guided Missile Man - Main responsibilities included the tactical employment of the TOW-2 heavy weapon and vehicle system. Participate in the combat operation during Operation Desert Storm.
• Awards: Combat Action Ribbon, Navy Unit Citation, Meritorious Unit Citation, Good Conduct Medal, Southwest Asia Service Medal (4th Award), Sea Service Deployment Ribbon, National Defense Medal, Kuwait Liberation Medal, Certificate of Achievement (2nd Award), Rifle Expert Badge, Pistol Expert Badge