Friends (1)

Loretta Jones

Freelance Creative Writer & HR Manager

Location:Peotone, Illinois, United States
2 Skills
8/94-Present Industry – Higher Education
Department of Human Resources
Positions Held: Human Resource Manager 3/16/2007-present
Human Resources Officer 2/1/2002-3-15-07
Personnel Officer I 5/16/1998-1/31/2002
Benefits Counselor II 4/1/1997- 5/15/1998
Served as the Interim Benefits Manager 12/1/1996-3/31/1999 Served as the Assistant to the Benefits Coordinator 2/1/1996-11/1/19/96
Chief Clerk 8/1/1994-3/31/1997

• Lead role in 3-year long implementation of new university-wide integrated database, including but not limited to process flow identification, system processing design, data preparation for migration, data identification and coding, translations between old and new systems, set up of new systems, training, troubleshooting, trail testing, reporting, auditing, Project management to complete small and major goals by deadlines set.
• Serves as the lead person for oversight of the university’s Human Resources Information Systems system and serves as the lead contact for ITS. Recommend, design and administer system design changes. Perform maintained to Human Resources Information Systems tables and data collection. Test updates to the system. Monitors Human Resources systems access and data entry integrity.
• Manages the employment process of all employees except students and traditional civil service positions in accordance with Board of Trustees policies and applicable bargaining unit agreements, as well as State and Federal employment laws. This includes classification of positions, recruitment and assessment testing, contract administration, personnel file administration and audit, compensation and employee processing. These functions involve traditional standard document collection and submission and electronic document collection and submission; as well as the conversion of records from one to the other and vice versa.
• Maintains, interprets and interfaces information from obsolete Human Resources Information Systems collection software to meet historical reporting requirements.
• Monitors reporting requirements and assists in system development.
• Serves as a conduit for the appropriate flow of human resources information for institutional research, collective bargaining negotiations and grievance resolution, and general ad hoc reporting to various university offices including the Offices of the President, the Provost and General Counsel. Completes and submits annual, monthly and quarterly reports as required by various agencies such as the State Universities Civil Service System, Central Management Services, State Universities Retirement System, Office of the Comptroller, U.S. Department of Labor.
• Serve as the Human Resources contact for the on-line employment requisition and applicant tracking system performing on-going assessment, maintenance and troubleshooting of system. Create templates as necessary; monitor guest users; assign appropriate level authority for approval paths and serves as the liaison to the vendor customer service team. Provide counsel, training and written directives to users and applicants. Recommend technical changes within parameters of product as well as changes in usage of system to meet university processing needs efficiently.
• Develop and maintained the Human Resources internet and intranet home page as a university content contributor using content management software.
• As interim Benefits Manager I oversaw all aspects of Benefits including; health dental and life insurance, wellness programs, tax shelter annuities, tuition waivers, retirement, new hire orientations and employee terminations and workers compensation. Worked directly with Central Management Services and the State Universities Retirement System to move from paper to paperless system.
• Conducted desk audits and paper classifications of positions throughout university.
• Initiated Civil Service Pilot Position classification procedures; conducted desk audits and job searches.
• Initiated and managed a variety of professional enrichment and networking projects, as well as motivating university community to participate in same.
• Responsible for maintaining departmental budget accounts and reporting to Director on a monthly basis.
• Involved in the customization and implementation of CARS an integrated university wide database and PeopleAdmin an online personnel requisition/applicant tracking program.
• Administers special projects as assigned by the director which may involve research for employee relations issues, budget input/reporting/analysis, and special research/reporting requested by the Legal Department. Participates in a number of university wide committees such as Cars Users Group, Impromptu Users Group, Camtasia/Snag It Training Software Implementation, and the Records Management Restoration Project. Performs other duties as assigned and appropriate to the classification.
4/2000-present Industry – Not for Profit Theatre
House Manager (average 20 hours per week)

• Recruit, train, organize and supervise the Theatre Usher Corps and 250+ member volunteer usher pool.
• Recruit, train, organize volunteer special services pool, fundraising and community service opportunities for local not for profit groups
• Provide customer service to all patrons of the theatre with special attention to safety, security and accessibility services.
• Responsible for safety of patrons, staff and volunteers as well as protecting the physical venue against vandalism and unnecessary stress.
• Assist with the planning and organization of many special programs.
• Draft a multitude of written correspondence to recruit and inform usher and not for profit pools.
• Maintain demographic and service records; sponsor appreciation program.
• Research and observe trends in service, recommendations to theatre director and executive director
• Motivate and discipline where necessary

9/94-9/95 Industry – Police/Fire Departments

Communications Dispatcher/Records Clerk (average 20 hours per week)

• Receive and dispatch emergency and non-emergency incoming calls for Police and Fire Department
• Used Official Record keeping procedures for processing a variety of public and departmental records.
• Processed a variety of civil and criminal complaints and citations.

7/95-12/98 Industry – Marketing
Marketing Representative – Home Based (average 20 hours per week)

• Work as an independent representative for various clients in retail set-up, demonstration, training,
marketing; promotions and inventory.
• Critique newly marketed goods and services as well as local sales techniques and in store customer service.
• Act as liaison between manufacturer and retailer.

Tax Seasons 1993-1998 (Nov-May) Industry – Tax Accounting
Loan Processor/Electric Filing
• Assist clientele with Refund Anticipation Loan application, electronic filling application, bank deposits applications
• Counseled individuals on issues related to their Personal Taxes, state and federal.
• Reviewing personal taxes for error and fraud and verifying identification.
• Electronic filing of Board of Trustees h Federal and State returns
• Reconciliation of business receipts and electronic filing statistics.
05/83-5/92 Industry – Industrial Maintenance
Office Manager
• Implemented and supervised an intense variety of office and business procedures for commercial/residential
maintenance company.
• Responsibilities included the management of office staff; scheduling of one-time and ongoing service contracts.
• Weekly payroll processing which included job costing of specific duties performed using service contract task(s)
description, time and consumable materials, travel expenses and overhead allowance so profitability of all jobs could be
reviewed daily.
• Recruiting, Employee Orientation, Personnel Files, Employee Savings, Pension and Profit Sharing Accounts.
• Drafted directives and information for staff, training on personnel related issues.
• Oversaw employee evaluations and training; Labor Relations and EAP program.
• Enforced company safety standards including the use, storage and disposal of hazardous materials.
• Oversaw company accounting functions including: Inventory Control, Purchasing, Accounts Receivable, Accounts
Payable, Billing, Bank Reconciliation, General Ledger, Trial Balance, Quarterly and Annual Tax Filing.
• Administer Group Health and Workmen’s Compensation.
• Initiated and ran employee appreciation and incentive programs.
• Drafted correspondence and contracts for president, vice president managers and sales team
• Involved in the designing of two custom computer software programs. Responsible for the complete conversion and
staff training of these programs. Moving company from paper to paperless recordkeeping to support many functions.

5/80-5/83 Industry – Pub and Eatery
Positions Held: Assistant Manager 7/81-5/83
Waitress/Kitchen Help 5/80-7/81 (approximately 20 hours per week)
• Inventory/Stock control
• Coordinating private parties and events
• Scheduling staff and entertainment
• Payroll, Accounts Payable, Light Bookkeeping

5/78-7/81 Industry – Higher Education
Bookkeeper/Cashier – Bursar’s Office
• Set up, assess and initiate student accounts
• Arranged special payments schedules with students, internal departments and outside vendors.
• Accounts Receivable, Billing Daily Audit of Transactions
• Budget management for various university accounts linked to student financial assistance and tuition charges
• Reconciliation of books at the end of fiscal year and academic semesters.
• A transfer between campuses allowed me to obtain an overall working knowledge of the university as a complete working community.
Skills (2) Rating
Creative Writing
HR Management