HR Business Partner, Spanish-English speaker. Experience leading International and multicultural HR projects. Dynamic, analytical, results oriented, creative, solutions provider, team player.
Broad experience in Pharmaceutical, Banking and Telecom Outsourcing sectors. Accustomed to liaise with stakeholders within international matrix stile environment.
Ready to develop external workforce at emerging markets: contract compliance, SLA, KPI´s, process improvement, talent acquisition and strategic planning.
Compensation & Benefits. Project Management HR for EMEA or LATAM. Prince2 Practicioner.
Contractor/Freelancer (in UK as Ltd. Company) 2011 – Today.
Partnering own training company: Spain 2010-2011
Providing English courses in leadership, management. E-learning development.
Spinvox LTD Marlow- Buckinghamshire – England
International Training Specialist & Performance Management. . Apr.07- Feb.10
• People Operations: Setting-up 16 Quality Control Centres for worldwide voice to text service powered by IT British start-up company across 14 Latin American and Asia countries. . Helping out and advising local investors to achieve SLA by conducting assessments and training on KPI´s .Best practices reviews around software usability end user satisfaction.
• Training: Design and delivery of technical and product specific training to meet 1440 new employees under performance requirements at multisite workplaces. Recognized for designing tailored and challenging training and coaching programs, resulting in workforce achieving higher proficiency ratings during periodic skills testing, evaluations and promotion scores.
• Advising and influencing senior stakeholders about workforce improvement performance processes, line management, contract compliance, quality assurance and talent acquisition and training.
• Acting as ambassador and communication point between UK client, Indian outsourcing partner and local investors. Managed project starting, launch stages until hand it on at BAU. Leading a team of 8, developed varied multicultural teams.
• Setup LMS and first steps on site for community of 900 employees.
Learning English period, Vending Operator for Compass Group -Scotland Scotland-UK 2005-2006
Antibioticos Farma Madrid- Spain
HR Business Partner Oct.00-Jul.04
Facilitated employee relation issues and supported HR performance processes.
Create, update and issue HR company process and procedures
Track budget headcount producing timely required information.
? Rewards & Benefits Managed Compensations & Benefits Policies according reward strategy. Salary benchmarking. Surveys. Market data for following EMEA countries: Spain, Portugal, Denmark, Italy.
Coordinate offer package according budget and standard benefits
? Learning & Development. Developed competencies assessment for new high business impact roles in manufacturing, admin and sales. Designed and delivered of training actions to sales-forces. Set up and developed Annual Training Plan. Dealt and negotiated with Union leaders. Managed in-placement and cutting down cost process. Training Manual and Medical Info Translation.
• Talent Management
65% Medical Rep sale force renewal, resulting cutting down 15% in absenteeism and increasing brick presence up to 20%.
Recruitment process at all levels. Implemented retention talent program in sales force. Conducted employee evaluations. Defining appraisals for reward and salary review purposes.
HR Generalist Apr.99-Sep.00
? Recruitment process. Expatriate administration. Designed and put in-house courses in action. Implemented ISO 2001. Administrated of Pay and Benefits.
BBVA (Bank) Madrid - Spain
Recruitment & Training Specialist Aug.97-Apr.99
For finance salesforce, directline services and maketing media.
H.R. Administrator Apr.96-Jul.97
Full employee cycle administration. Project Support for People Soft implementation
Scholarship Holder Jun.95-Mar.96
? Degree in Psychology 1991-1996 Universidad Autonoma de Madrid (U.A.M.) Spain
? Master Human Resources and Organization U.A.M 1996-97 Madrid- Spain
Formal external training and in-house courses have supplemented my extensive hands-on management experience. Up to date knowledge of CIPD procedures and tools.
? Prince 2 Practicioner- London 2011
? Marketing On-Line - Madrid 2011
? Knowledge, not certified, of Six Sigma, SAP Compensation Mg. HRIS.
• Languages: Fluent English and Spanish. PC Ms Office Excel-Access, Ms Project, People Soft. HRIS
CLIENTS and CULTURAL
UK SpinVox ( IT- UK) Others U.E. Pharma Vincy (Denmark, pharmaceuticals)
LATAM: IT services companies and contact centers at, Chile, Argentina, México, Peru, Bolivia,
Costa Rica, Ecuador, Dominic Republic, Guatemala, Uruguay, Paraguay and Colombia.
Grupo Columbia (Pharmaceuticals.-Mex.DF)
ASIA: Outsourcing/Offshoring Services- India. Philippines
Spain: BBVA (banking), Antibióticos Farma, Antibióticos Alcala, Leader Line (Tmk. Services)