Rberren2011

Freelance Drawer & Admin Support Freelancer

1173
Location:Tarpon Springs, Florida, United States
Profile:https://www.freelanced.com/rberren2011
0
Kudos
3.0
2 Skills
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Rate/Hr
OBJECTIVE

I'm seeking a position that will include, but not be limited to, the managing of outside relations and handling of complex and detailed oriented projects while maintaining every day activities.


PROFESSIONAL EXPERIENCE

GOLD CROWN RESORT – Oviedo, FL 03/2011 – 10/2011
Customer Service Representative
Provided services to assist in the customer’s travel needs

• Answering inbound calls, emails and messages to interests and inquiries from members who were looking to travel around the world in a timely manner.
• Resolved technical issues members had with their login and provided navigation assistance with using the main website.
• Coached fellow co-workers with their concerns and provided suggestions to assist with their tasks.
• Contacted resorts to reconfirm member’s reservations and making additional arrangements in making sure everything is in line for the member’s stay.
TELETECH, INC. – Sanford, FL 10/2008 – 09/2010
Active Coach At Home Email Support Agent
Assisting customers with their requests, concerns and questions through an online service

• Provided exceptional customer care before, during and after the sale of Reward Zone and .com accounts
• Provided ongoing care for the support of Reward Zone and .com accounts
• Directed clients to the proper department(s) as well as assisted with explaining
company policy
• Offered resolution to continue with the client's order(s) and assisted along with new online orders
• Coached online chat rooms to assist fellow co-workers with their questions, concerns
and provided resolution
• Co-managed high level calls and concerns of management and clients
• Programs in which I’ve worked with are as follows: fcClient, Breeze, Express Lane, Microsoft Word and Excel

CLOUD 10 - Sanford, FL 02/2008 – 09/2008
At Home Customer Support Representative
Receive incoming customer service calls via integrated response telephone system

• Assisted customers with billing inquiries
• Directed and assisted customers to local payment centers for resolution of payment issues
• Provided technical support for mobile phone access issues
• Educated customers on basic mobile functions and usage

VARIOUS TEMPORARY / CONTRACT ASSIGNMENTS - Carl Junction, MO 08/2007 – 02/2008


SOUTHERN INSURANCE UNDERWRITING - Winter Park, FL 04/2007 – 08/2007
Data Processor
Performed general office duties including typing, filing, and answering telephones.

• Transcribed and edited numerous policies for various insurance companies
• Was responsible for expedited mail delivery to all departments
• Was responsible for necessary documentation being handled exponentially of all outbound
mail to clients
• Archived and exported documents to ensure proper document workflow with the corporate office

AIG MARKETING AUTO INSURANCE - Lake Mary, FL 01/2007 – 04/2007
Customer Service Representative
Received incoming customer service calls via customer call center environment

• Responded to customer billing inquiries
• Assisted customers with completing necessary insurance forms based on accident/incident situations
• Educated customers on state guidelines and regulations

WELLS FARGO AUTO, INC. - Lake Mary, FL 06/2006 – 12/2006
Collector

• Helped with up to 30 days past due accounts and worked with other peers to provide resolution to current and future accounts
• Assisted clients with resolutions to making affordable payments to their past due accounts
• Provided support for inbound and outbound calls
• Mail handled inbound and outbound correspondence to assist with other departments

SKILLS
• 11,000-12,000 key strokes per minute - alpha/numeric
• 70 – 80 words per minute
Skills (2) Rating
Drawing
Admin Support