•Exceptional ability to quickly master new software and apply its full range of capabilities
•Accurately interpret customer’s problems and offer the best resolution
•Effective communication and interpersonal skills; relate warmly with people generating trust and rapport
•Reliable, dependable, takes pride in achieving the best possible results
•Resourceful and committed, can be counted on to get the job done
•Handles installation, configuration, usage, diagnosis, and problem-solving basics of desktop operating system.
•Capable of mapping network drives and configure network printers
•Performed network translation using Windows XP and Server 2003
•Manages, monitors, and troubleshoots system resources; configures and troubleshoots desktop and user environments
•Manages, documents, and analyzes service and support functions; documents and analyzes support activities using quality customer/ user support skills/ techniques
•Gathers, analyzes, and reports numerical information using electronic spreadsheets
•Experienced in rapid and accurate assembly of prefabricated parts in assembly line environment
•Configure and troubleshoots hardware devices/drivers and desktop and user environments; manages, monitors, and troubleshoots system resources
•Manages tools and techniques of remote diagnosis and resolution of end-user clients-side and server-side issues.
09/2008-06/2010 Bishop McDevitt High School, Wyncote, PA
02/2011 -11/2011 Thompson Institute, Philadelphia, PA
Computer Support Tech Diploma- Certificate of Achievement
07/2008 -08/2008 Malvern Day camp, Malvern, PA
Protected children from potential harm, participated with the children in games and activities and helped them out with other problems.
Cheltenham Nursing Home
Participated with the patients in games and activities and helped them move from location to location.
Dwight Evans State Rep office
Cleaned the neighborhood park and handed censors out to neighbors.
References available upon request