Paula G

Freelance Virtual Assistant & Blog Writer

Location:New Albany, Mississippi, United States
2 Skills
Paula G Jones

To obtain a professional position that provides an opportunity for communication, research, creative expression and meaningful contribution.

Professional Experience

Technical Support Agent/Sales
Satellite Services Company
• Provide technical support for satellite service customers
• Sell new services
• Handle billing inquiries
• Remote set-up of new equipment
• Present detailed information on promotional items using specific scripts
• Maintain accurate account information
• Educate subscribers on the use of equipment using detailed reference materials
• Extensive use of computer applications June 2011 – Present

Independent Contractor
• Event planning and implementation
• Writing articles
• Promotional consultant
• Online research
• Editing newsletters and short stories for publication
• Developing advertisements and announcements
• Photography
• Tutor for writers on various projects January 2011 – June 2011
Instructor/Advisor/Customer Support Services
Higher Mind Concepts
• Completed intake interviews, needs assessments and case notes
• Operated customer support call-in division for consumers
• Developed and implemented goal specific strategies
• Organized special events for senior citizens and disabled individuals
• Served as mentor and advisor for interns, attended team meetings
• Presented job readiness seminars, taught basic life skills
• Organized community outreach projects and home visits
• Compiled monthly progress reports July 2002 – December 2010

MA — Journalism/Communications, University of Mississippi, University City, Mississippi
BS — Psychology, Louisiana State University, Baton Rouge, Louisiana

Insurance License ? Certified Personal Financial Counselor ? FCC License

Computer Skills
PC skills include: Windows, Outlook, Word and Excel; the Internet and social media websites
Skills (2) Rating
Virtual Assistance
Blog Writing