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Lisa Morris

Freelance Salesperson & Telemarketer

2118
Location:Toronto, Ontario, Canada
Profile:https://www.freelanced.com/lisamorris
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2 Skills
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I am a customer service expert. I have been in the customer service industry for 16 years. I have excelled in sales and data entry . I also worked proof reading in North Carolina,. I have created websites as well as banners. My website can be viewed at http://lifestylechangeandmaintain.webs.com/

LISA MORRIS
alislove7@gmail.com
62 Shuter Street, Trenton, Ontario K8V 3L2

HIGHLIGHT OF SKILLS AND QUALIFICATIONS

Able to deal with the public in a positive and professional manner
Experience working in a busy call center environment
Self-motivated and able to learn new skills quickly
Able to clearly communicate solutions to customers and diffuse difficult situations
Familiar with a variety of computer programs, including:

Windows 98 SE-XP
WordPerfect
Microsoft Word
Excel
Power Point
Internet
Email
HTML

EMPLOYMENT HISTORY
Customer Service, Teletech, Trenton, Ontario Jan 08- Jan 09
Provide technical support for cable customers
Provide customer service to all customers
Up sell products and services

Corporate Customer Service, Sears Canada, Belleville, On July 07 – Jan 08
Provide Customer service to all customers
Only dealing with items over $250.00
Credit customer accounts
Setting up furniture medics
Tracking all high priced deliveries
Maintaining customer loyalty

Technical Support Agent, Stream International, Belleville, ON July 2003- 2007
Provided technical support for HP All In One Printers
Clearly explained the printer cleaning process and set-up in Windows
Provided troubleshooting support for fatal errors and ensured that the customer was able to follow the repair directions
Ensured that all customer information was accurately recorded
Completed billing information and checked for warranty validation
Adhered to strict call center guidelines and processes

Deli Clerk, Sobey’s, Brighton March 2001-April 2003
Provided quick and efficient customer service
Processed customer orders and maintained a clean work area

Office Assistant, The People Bank, Toronto, ON 1998-2000
Completed contract work for the Royal Bank of Canada
Worked in the Merchant VISA department, processing reports and billing information

Office Manager, Specialized Services, Toronto, ON 1997-1998
Scheduled appointments for three office locations
Responsible for inventory control
Processed credit applications

EDUCATION

Ontario Secondary School Diploma, W.A. Porter Collegiate, Toronto, ON 1987
Centennial College - Early Childhood Education 1988

References Available Upon Request
Skills (2) Rating
Sales
Telemarketing